Miracle Nails

+1 315-736-3214

15 Ellinwood Dr, New Hartford, NY 13413 United States of America

Open Today: -

Quick Facts About Miracle Nails

Miracle Nails has received both positive and negative comments from customers, providing insight into their strengths and weaknesses.

Starting with the strengths, the salon is praised for its gel manicures, pedicures, and quick massages. Customers appreciate the quality of the services provided, specifically highlighting the spa pedicures with hot stones as being amazing and relaxing. This suggests that the salon has skilled technicians who can deliver high-quality treatments.

Customers also mention that Miracle Nails is clean, which is important for maintaining a hygienic environment. Cleanliness is crucial in a nail salon to prevent the spread of infections and to ensure the safety of customers. The fact that this aspect is positively mentioned indicates that the salon takes cleanliness seriously.

Additionally, some customers mention the good shaping of nails. Having well-shaped nails is a desirable outcome for many individuals, and the salon's ability to meet this expectation is seen as a strength. The positive feedback suggests that the technicians at Miracle Nails are proficient in nail shaping techniques.

Furthermore, customers appreciate the dedicated and accommodating staff. Some patrons mention that the salon stayed open past closing time to finish their nails, demonstrating a willingness to go above and beyond for customer satisfaction. This commitment to providing excellent customer service can be seen as a strength of the salon.

On the other hand, several weaknesses are also identified by customers. One common complaint is the lack of cleanliness in terms of tool sterilization. A customer mentions contracting a fungal infection between the layers of the nail due to the salon's failure to clean their tools adequately. This indicates a serious lapse in hygiene practices and can be seen as a significant weakness for the salon. Maintaining proper sterilization procedures is crucial for customer safety and preventing the spread of infections.

Another weakness highlighted by customers is the poor durability of the nail treatments. Some patrons mention that their nails chipped or broke within a week of getting them done, which is significantly shorter than their previous experiences at other salons. This suggests that the salon may not be using high-quality products or techniques, resulting in subpar durability. This weakness could lead to dissatisfaction among customers who expect their nail treatments to last longer.

Customers also complain about being talked into services they did not want and being charged exorbitant prices. This indicates a potential weakness in the salon's sales tactics and transparency regarding pricing. Forcing customers into services they did not desire can create a negative experience and harm the salon's reputation. Additionally, overcharging customers can lead to a perception that the salon is more focused on profit rather than providing value for money.

Furthermore, some negative reviews mention poor customer service and rushed experiences. One customer describes how their technician seemed anxious and divided attention among multiple customers, resulting in a rushed and unsatisfactory service. Another customer recalls a technician not engaging with their daughter and providing a lackluster manicure. These complaints highlight weaknesses in the salon's ability to deliver personalized and attentive service to each customer.

In conclusion, Miracle Nails has strengths in providing high-quality gel manicures, pedicures, and quick massages, as well as maintaining cleanliness and shaping nails well. However, weaknesses are evident in terms of cleanliness, durability of treatments, sales tactics, and customer service. Addressing these weaknesses by improving hygiene practices, using better products, enhancing transparency in pricing, and ensuring attentive customer service can help the salon strengthen its overall reputation and customer satisfaction.

Best TL Reviews

Thought I liked this place. Been going for over a year. They cleary do not clean their tools as I got a fungal infection in between layers of the nail. Not between the nail and nail bed. They destroy your real nails with the drill, filing almost to the nail bed leaving maybe one layer. They talk you into things you don't want. And charge a fortune which I don't mind paying if I don't an infection. will not be returning.

Definitely don’t waste your money. I got my nails done here and less than a week later they are completely chipped off or broken. I have gotten my nails done for years at other salons and never had it last less than three weeks let alone less than a week. I called to ask them if I could come back and have them re done and they said no and were completely rude about it.

I went here to get my nails done quickly because it was close to my job and had no idea how awful it was going to be. I pre-cut my toes because I like them nice and square. (I am a licensed cosmetologist.) So when I got a French gel pedicure I knew it was going to be quick and the shape would be fine. Until she put the white tip on crookedly and I pointed it out (easy fix) instead of filing the whole tip off she cut my toe nail short on one side and it looks absolutely ridiculous and hurts! I don’t care that I did not tip I do not understand how they would think this looks OK. Never going back. And to top it off I still paid $61.00 for it.

Miracle Nails is by far the best place around to get gel manicures, pedicures and quick massages! I have been to several places around the area and they are my favorite. Their spa pedicures are amazing and done with hot stones. It is always a relaxing and calm experience.

I absolutely love Miracle Nails. I have been going for over one year and I have had a positive experience every time. The customer service is great and I consider it to be the nicest salon I have been to in the area.

I highly recommend.

We came in late wanting a new set and they stayed past closing to finish my nails. He wasn’t rushing and was still taking time to make sure they looked good and we’re shaped properly. We came back the next day to get a pedicure as well.

Always clean. They shape my nails so well and the pedicures are top notch! Even killed it on my 5 year olds nails!

I'll continue to add photos of my manicures and pedicures from this nail salon. I'm always very happy when I leave. And James is my nail guy! He does a superb job! Every time! Always ????

My daughter and I went in to receive regular manicures. The technician that took care of my daughter did not say one word to her the entire time. She never soaked my daughters nails…she trimmed her cuticles dry. There was nothing applied to remove the cuticle or even warm water soaking. My daughter asked for a decal of a heart for Valentine’s Day, and the technician nodded yes and walked away. At this point, the technician who was going to do my manicure had me sit and started my nails. It started out OK I guess, but about eight minutes into the process over 10 people walked in all at once. My technician became very anxious. she was consumed with these people being in the salon to the point of doing my manicure, half sitting and half standing so that she could walk back-and-forth and tend to other people. The entire process was 12 minutes long for both myself and my daughter. The technician that was supposed to apply my daughters decal never returned, and my technician applied the heart decal and then told us to go dry at which point my daughter had to ask for a topcoat. We were done in less than 20 minutes for both of us and it was $46.00. I don’t know about you, but that’s poor service to say the least & to top it off…without any encouragement (washing dishes, gardening, scrubbing clothes) less than 12 hours later, my polish is chipping off! Gotta love it!