Q Nail & Spa

+1 616-847-7977

803 Robbins Rd, Grand Haven, MI 49417 United States of America

Open Today: -

Quick Facts About Q Nail & Spa

Based on the comments provided, there are several strengths and weaknesses that can be identified for Q Nail & Spa place.

Strengths: 1. Excellent customer service: Multiple comments mention the friendly and welcoming environment at Q Nail & Spa. The Tran family, who runs the establishment, is praised for their warmth and customer care. 2. Quick service: One commenter expresses their satisfaction with the efficiency of the staff, noting that they were able to get an appointment and receive nail services promptly without wasting any time. 3. Skillful nail technicians: The positive feedback regarding the quality of nail services suggests that the staff at Q Nail & Spa are skilled and competent in their work. 4. Reasonable prices: The affordability of the services is highlighted in one comment, with the nail spa being described as a good value for the price.

Weaknesses: 1. Inconsistent experiences: One commenter states that they have been to Q Nail & Spa multiple times but never had a "wow" experience. This suggests that the quality of service may vary, leading to inconsistent customer experiences. 2. Poor attention to detail: A negative comment describes a situation where the nail technician rushed through the nail services, resulting in mistakes and a lack of attention to the customer's preferences. This highlights a weakness in the attention to detail at Q Nail & Spa. 3. Unprofessional behavior: Another negative review mentions an incident where a nail technician got angry and yelled at a customer when they requested a fix for broken nails. The lack of professionalism in handling the situation suggests poor customer service skills. 4. Outdated decor: A comment mentions that the decor of the nail spa could use updating. While this may not directly impact the quality of services, it can contribute to an overall impression of the establishment.

In conclusion, Q Nail & Spa place has strengths in terms of excellent customer service, quick service, skillful technicians, and reasonable prices. However, there are weaknesses in terms of inconsistent experiences, poor attention to detail, unprofessional behavior, and outdated decor. It is important for potential customers to consider these factors when deciding whether to visit Q Nail & Spa.

Best TL Reviews

I've been coming here for years and the Tran family are not only wonderful people, but very good at what they do as well! I would recommend Q nails to anyone and will continue to go here for years to come.

Had an appt at 9:15. They got me in so quick. No time was wasted. Friendly environment. My nails looks great, had a pedicure as well and it was wonderful my feet look good and feel good. Definitely will be going back!

I have been to this establishment a hand full of times and never had a wow experience. My usual location was booked up for a while and I went out on a limb again and tried going here, and I'm sorry I did. The guy that did my nails rushed what he did do to my toes. He asked if I wanted the deluxe or not, I told him no and I found out he gave it to me anyway, having to pay for it. Most likely because he was arguing with two of his coworkers hardly paying attention to me most of the time I was there! I did ask for a design on my nail, and i told him I had a picture of one I wanted and when I focused back at him to show it to him, he already had a design done on one of my toes. At this point I was so angry I just wanted to leave. There was a girl not long before me that had stormed out mad as well, and taking after her I will not be tipping. Horrible service, and slouchy details. Try a different establishment.

Nice place all staff very friendly loved the way pedi n mani were done

Hannah was amazing - really needed a pedicure, and she was efficient and very nice (not too chatty). She is a gem!!!

Came here to get my nails done for the first time in almost 2 years and haven’t had a good experience. Day 7 two nails broke so I came into have them fixed and he got mad and was yelling at me. He didn’t handle the situation well at all. Mistakes happen, yes! But he should have handled this way better. He angrily replaced the nails with different tips shaped and shaped them differently then the rest, And wouldn’t speak to me the entire time. Three days later another nail breaks so I had to come back yet again! I’m very disappointed and they definitely didn’t seem to care. So I just really do not recommend this place at all.

Nice nail spa at a good price. The chairs are fine but the decor could use updating.

Sister brought me for nails for a family wedding. Very nice.