Quick Facts About Sun Nails
Sun Nails place has a mix of positive and negative comments, which provide insight into the strengths and weaknesses of the salon. Let's analyze each comment in detail to understand these aspects.
Positive Comments:
1. "Best place to go to get your nails done!! Linda and Chow are awesome!"
The salon receives praise for the quality of their nail technicians. Customers specifically mention Linda and Chow, indicating that they are skilled and provide excellent service. This positive feedback suggests that the salon has talented and experienced staff who can deliver satisfactory nail treatments.
2. "Nail tech was wonderful. Very relaxing atmosphere."
Customers appreciate the pleasant and calming ambiance of the salon. They feel relaxed during their visit and appreciate the overall experience. This feedback suggests that the salon creates a positive environment for customers, contributing to their satisfaction.
3. "Visited with my husband 3 weeks ago. We both really enjoyed our pedicures, they were done very well and with no pain. My nails were done by the husband and he did a fantastic job! This is today...3 weeks later and they still look great!"
This comment highlights the durability and quality of the pedicures and nail services provided. Customers have experienced long-lasting results and are pleased with the outcome. This indicates that the salon uses good products and techniques, ensuring customer satisfaction.
4. "First time client for manicure and pedicure. Cindy did my nails and she was awesome. Minimal small talk which I appreciate since I'm there to relax. Also, she didn't chat with other staff or check her phone. Nothing distracted her and best of all, she is a great nail tech. Prices are a bit more than some places but I'll pay for the quiet attention."
The positive feedback about Cindy highlights her professionalism and focus on the customer. The customer appreciates the lack of distractions and the technician's dedication to providing a quality service. Although the prices are slightly higher, the customer values the attentive and focused service. This suggests that the salon prioritizes customer satisfaction and provides personalized attention.
Weaknesses:
1. "If I could give you zero stars, I would. You have poor reviews because your customer service is lacking."
The negative comment suggests that Sun Nails place has issues with their customer service. The customer feels unappreciated and undervalued. This weakness in customer service could be a turn-off for potential customers and negatively impact the salon's reputation.
2. "Don’t tell a customer that you can do their nails and make them wait and then tell them that you can’t do powder dip and you can only do gel to force them to come back later."
This comment indicates poor communication and mismanagement of customer expectations. The customer feels deceived and inconvenienced by the salon's actions. The inability to offer desired services and the perceived manipulation can create dissatisfaction among customers.
3. "Spent less than 10 minutes on my nails and refused to do a simple and easy design. Rude and almost dead silent the entire time. While her partner was quick and efficient at doing my mother's nails, the woman’s work was completely unsatisfactory, and my nails were messed up before I even left the building. There’s plenty of other nail places in the area and I suggest going to one of those. (They also overcharge ????)"
This detailed negative comment highlights multiple issues. First, the technician's lack of effort and attention to detail in completing the customer's nails. Second, the rude behavior and lack of communication from the technician contribute to a negative experience. Third, the customer feels that the salon overcharges. These weaknesses in service quality, customer interaction, and pricing can significantly impact customer satisfaction and the salon's reputation.
4. "My 16-year-old daughter who bites her nails incessantly went in for a full set. She barely has any nail on her fingers and they popped off the next day. Any salon with professionalism or ethics would have told her that the nails wouldn't stay on with the lack of nail on her fingers."
This negative comment highlights a lack of professionalism and ethics. The salon did not properly inform the customer about the limitations of the service or advise against a treatment that would not provide the desired results. This neglect of customer needs can negatively impact the salon's reputation and trustworthiness.
Strengths:
Based on the positive comments, Sun Nails place has several strengths. They have skilled and talented nail technicians, provide a relaxing atmosphere, deliver high-quality pedicures, and offer quiet and attentive service. These strengths contribute to positive customer experiences and satisfaction.
Weaknesses:
On the other hand, the negative comments reveal weaknesses in customer service, communication, professionalism, and ethical practices. These weaknesses could lead to customer dissatisfaction, affect the salon's reputation, and potentially result in lost business.
In conclusion, Sun Nails place has strengths in terms of its skilled technicians, relaxing ambiance, quality services, and attentive staff. However, they need to address weaknesses related to customer service, communication, professionalism, and pricing to improve overall customer satisfaction and maintain a good reputation in the market.
Best TL Reviews
I’d love to come into your shop and be greeted like a valued customer who is appreciated rather than an inconvenience. If I could give you zero stars, I would. You have poor reviews because your customer service is lacking. And don’t tell a customer that you can do their nails and make them wait and then tell them that you can’t do powder dip and you can only do gel to force them to come back later. It’s what the customer wants that matters, NOT what you feel like doing at the moment. This is supposed to be a place of relaxation and pampering, and where a customer can go for self care. I never feel that way in your salon. Shame on you for not caring more about your customers. I’m never coming back.
Best place to go to get your nails done!! Linda and Chow are awesome!
Nail tech was wonderful. Very relaxing atmosphere.
Visited with my husband 3 weeks ago. We both really enjoyed our pedicures, they were done very well and with no pain. My nails were done by the husband and he did a fantastic job! I finally found someone who does them right. This is today...3 weeks later and they still look great!
Spent less than 10 minutes on my nails and refused to do a simple and easy design. Rude and almost dead silent the entire time. While her partner was quick and efficient at doing my mothers nails, the woman’s work was completely unsatisfactory and my nails were messed up before I even left the building. There’s plenty of other nail places in the area and I suggest going to one of those.
(They also overcharge ????)
First time client for manicure and pedicure. Cindy did my nails and she was awesome. Minimal small talk which I appreciate since I'm there to relax. Also, she didn't chat with other staff or check her phone. Nothing distracted her and best of all, she is a great nail tech. Prices are a bit more than some places but I'll pay for the quiet attention.
My 16-year-old daughter who bites her nails incessantly went in for a full set. She barely has any nail on her fingers and they popped off the next day. Any salon with professionalism or ethics would have told her that the nails wouldn't stay on with the lack of nail on her fingers.
I have been a regular pedicure customer of Linda's for years. The salon is clean , quiet, professional & relaxing. Linda although busy, always does a great job!
Sun Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
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