Elite Nails

+1 919-563-0049

1034 Mebane Oaks Rd, Mebane, NC 27302 United States of America

Open Today: -

Quick Facts About Elite Nails

Based on the comments provided, Elite Nails has several strengths and weaknesses.

One strength of Elite Nails is their quick service and friendly employees. The first comment mentions that the service was quick and the employees were nice. This is important as it creates a positive first impression for new customers and can contribute to a relaxing and enjoyable experience.

Another strength is the salon's appearance. The first comment also mentions that the salon is pretty and relaxing. A visually appealing and comfortable environment can enhance the overall experience for customers and make them feel more at ease.

The personalized service is also a strength mentioned by a long-time customer. The second comment states that the staff remembers the customer's name and provides a professional and friendly experience. This personalized approach can help build strong customer relationships and loyalty.

Tina, a specific nail technician, is highly praised in the second comment. This indicates that Elite Nails has skilled and talented nail artists, which can be a significant strength for attracting and retaining customers.

The salon's focus on hygiene is another strength. The fifth comment mentions that the salon uses liners on the tub, fresh kits for each pedicure, and takes hygiene seriously. This attention to cleanliness and hygiene is important for customer satisfaction and ensuring a safe and healthy experience.

Elite Nails also offers a variety of pedicure packages, as mentioned in the fifth comment. This shows that they cater to different preferences and budgets, which can attract a wider range of customers.

However, there are also several weaknesses indicated by the comments. One significant weakness is the inconsistency with appointments and the unreliability of specific nail technicians. The third comment details how the customer had a negative experience with a specific nail technician not showing up for appointments and the lack of notification from the salon. This inconsistency can lead to frustration and a loss of trust in the salon's professionalism.

The third comment also mentions that the salon is pricier than others. While this may not be a weakness for everyone, it can be a deterrent for potential customers who are price-sensitive or expect exceptional service for the higher price.

The negative experience mentioned in the sixth comment is another weakness. The customer received poor waxing services, experienced rude behavior, and faced language barriers with the staff. This reflects poorly on the salon's professionalism and customer service.

The final comment highlights rudeness, overpricing, and lack of professionalism. This negative experience further emphasizes the issue of inconsistent service quality and unprofessional behavior by the staff.

Overall, Elite Nails has strengths such as quick service, a visually appealing salon, personalized service, skilled nail artists, and a focus on hygiene. However, it also has weaknesses including inconsistency with appointments and specific nail technicians, higher pricing compared to other salons, poor service quality in the case of waxing, and instances of rudeness and unprofessional behavior. These weaknesses should be addressed to improve customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

first time here. service was quick and employees were nice. the salon is pretty and relaxing. i was happy with how my nails came out, except the underneath a little bit but that’s an easy at home fix. :)

I’ve been going here for a while. I have had an amazing experience and it’s always very personal. Whenever I called to make an appointment they know me by name, they remember me when I walk in and they are so nice and professional. Tina does my nails and I am so grateful that I found an amazing nail artist as she is. I got these nails done for an event and I have had so many compliments. I Love them and I tell everyone to go here.

I called 24 hours in advance to book an appointment w a specific nail tech I had used previously as I was pleased w her work. I asked specifically if she was going to be working on the day of my appointment because last time she bailed and I had to use a lesser qualified tech. They assured me she was going to be there. Today makes twice now that she has not been there when I arrived and the salon failed to notify me. I was met with a long drawn out excuse about how she had phoned in and was sleeping late. I asked if she were possibly coming in later today and the receptionist said they couldn’t call her to ask “because she’s probably still asleep”. This salon does not value it’s customers the way they say they do. This is very unprofessional and rude. I just walked out. I’ll never go back because I don’t like being treated this way plus having to pay big bucks. This salon is pricier than others. They’ve lost my respect and business and I’m confident they don’t give one ****. Done.

The service were amazing. They are friendly, quick, very efficient and professional in their work. I will recommend this nail salon to my friends and family and will come back again.

Hands down best spot in Alamance County for pedicures! I have tried nearly every spot in and around Mebane for pedicures and I keep coming back to Elite Nails. The staff is kind and does great work. I love that they use liners on the tub, fresh kits for each pedicure, and take hygiene seriously. The staff is always attentive to my feet (I have a huge scar from surgery on my ankle), work well on my callused feet from exercise without complaint, and do the very best job of cleaning up the hang nails my big toes seem to always have. I love that they offer multiple packages for pedicures too. Something for everyone and every budget.

First time going here and I requested the liquid gel. I was nervous at first because I don’t see a lot of nail salons using this but Tina was extremely helpful and took her time to ensure I was happy. Definitely will be a returning customer!

One star because I and my daughter received some sort of service. My daughter scheduled appointments for eyebrows and chin/lip wax. After a 15 minutes wait we were escorted to the back. The elderly woman who waxed my daughter's eyebrows took off half of one and then tried to fill it in with a pencil. She barely removed 50% of my chin. She burned my face and began cursing in her native tongue. I speak 11 languages, hers included. Sent in another woman to pluck and she removed 10 hairs and passed me the mirror with hair patches all over my face. I gave up, paid tipped and left. They did Not accept my tip. As a US Army veteran I have never before received such bad service in this country or any other. Shame

Nope . Never again . The lady was rude and unkind . I came after I got of work and had to have my nails done a particular way and told she never had to do that for anybody before. I asked to get my toes painted and she told me “ it’s pointless for your toes to be done if your just going to mess them up .” And then because I decided on not to get gel for my nail she told me I would mess them up . Iv had my nails done this way for years and they have lasted. However she was right. Nails fell off within 2 days! This the rudeness, over priced, and lack of professionalism is a no for me. Never will I come back .