Cutting Edge Salon

+1 315-394-1010

214 Burton Ln, Ogdensburg, NY 13669 United States of America

Open Today: -

Quick Facts About Cutting Edge Salon

Strengths: 1. Customer Loyalty: The fact that one customer has been going to the salon for over 30 years demonstrates their ability to build and maintain long-term relationships with their clients. This loyalty speaks to the quality of service and the positive experiences customers have had at Cutting Edge Salon.

2. Friendly Atmosphere: Multiple comments mention the warm and friendly atmosphere at the salon. This creates a welcoming environment for customers and adds to their overall experience. A friendly atmosphere can make customers feel comfortable and valued, encouraging them to return and recommend the salon to others.

3. Range of Services: Customers appreciate the variety of services offered at Cutting Edge Salon. This allows customers to have multiple services done in one place, saving them time and effort. Offering a wide range of services can attract a larger customer base and increase revenue for the business.

4. Skilled Stylists: Many comments mention the excellent hair stylists at the salon. This indicates that the stylists have the necessary skills and expertise to provide quality haircuts and hairstyles. Skilled stylists can not only meet the expectations of their clients but also exceed them, resulting in satisfied customers.

5. Personalized Experience: One customer mentions how a stylist went above and beyond by not charging her for a service and insisting that she didn't do enough. This personalized experience demonstrates the dedication and commitment of the stylists to ensure customer satisfaction. Going the extra mile for customers can create a positive reputation for the salon and lead to repeat business.

Weaknesses: 1. Inconsistent Experience: One comment mentions a negative experience during a special occasion. The customer had a bad experience with a different stylist, which resulted in being late for her own wedding. This inconsistency in service can lead to a loss of trust and loyalty from customers. It is crucial for the salon to ensure consistent quality across all stylists to maintain their reputation and prevent negative experiences from occurring.

2. Communication and Double Booking: The negative experience during a wedding appointment highlights a potential issue with communication and booking management at the salon. The stylist may not have properly communicated and managed their availability, resulting in a double booking. This can lead to a poor customer experience, as customers expect their appointments to be honored and not be rushed or delayed. Improving communication and booking systems can help prevent similar incidents in the future.

In conclusion, Cutting Edge Salon has several strengths including customer loyalty, a friendly atmosphere, a range of services, skilled stylists, and personalized experiences. However, they also face weaknesses in terms of inconsistent experiences and potential communication and booking issues. Addressing these weaknesses can help the salon maintain and improve its reputation, ensure customer satisfaction, and attract new customers in the future.

Best TL Reviews

Great place !! Julie has been cutting my hair for over 30 years !!! All the women there are great !!!

It’s great i loves it she comes here every once a month

Wonderfully warm atmosphere with excellent hair stylists.

Everyone is very friendly and they offer many services.

I love getting my hair colored and trimmed so as always, had a great experience! Their new addition is beautiful and the girls are very friendly. Been going there for YEARS and will continue to go there for years to come!!

Absolutely wonderful experience! They got me right in I had this amazing lady with short hair trim the back of my hair up and she not only did a great job, she style my hair for me and then didn’t ask me to pay because she insisted “she didn’t do enough” but she did more than enough by fixing my hair and being very kind. I will definitely be back for future hair cuts! I highly recommend this salon to everyone, it’s a very kind environment.

I used to love going there, Chelsea always did a really nice job cutting my hair. But, when I went to get an updo for my wedding I had a horrible experience. I had some other stylist...the current owner I think. When I made the appointment I was very clear it was for my wedding that day. I also reminded her at the start of my appointment. And she started doing a nice job.. but then halfway through she took me the BRIDE out of the chair to do a coloring on some other girl. She finished putting the color in and then put me back in the chair. She had double booked herself on my wedding day. I ended up being almost an hour late to my own wedding. I will never go there again.

My mother has come here for years and loves the staff & service. Having relocated back to the NoCo area in the last yr, I have gotten my hair cut here as well and have been very happy!