MJ's Sports Barbershop

+1 507-322-0800

1090 Apache Mall, Rochester, MN 55902 United States of America

Open Today: -

Quick Facts About MJ's Sports Barbershop

MJ's Sports Barbershop has received both positive and negative feedback from customers, which provides insight into the strengths and weaknesses of the business. While the specific comments might be subjective, they can be examined to identify common themes and patterns.

Starting with the strengths, one key aspect highlighted by multiple customers is the quality of service provided by the barbers, specifically Nate and Cristian. They have been praised for their skills and ability to work well with children. This indicates that the barbershop employs talented and personable staff who are skilled at their craft.

Another strength mentioned is the convenience of the location and the option for walk-in service. This is particularly appealing for customers who prefer not to make appointments or who need immediate haircuts. Being open to walk-ins sets MJ's Sports Barbershop apart from other places that require appointments booked weeks or months in advance.

Furthermore, some customers appreciate the option to establish a relationship with a specific barber to arrange appointments in advance and avoid long wait times. This personalized service and ability to skip the line is seen as a positive aspect of the barbershop.

Moving on to the weaknesses, a common complaint relates to the wait times. Multiple customers have mentioned experiencing long waits, with one customer specifically noting a wait of three hours. This suggests that the barbershop may struggle with effectively managing its appointment system or accurately estimating wait times for walk-in customers. Such long waits can lead to frustration and dissatisfaction among customers.

Several negative comments also mention unprofessional behavior exhibited by the barbers. This includes instances of ignoring customers when they enter or giving preferential treatment to friends, as well as lacking communication and proper customer service etiquette. These comments indicate a significant weakness in the customer service aspect of MJ's Sports Barbershop. It is crucial for any business to ensure that its employees are attentive, welcoming, and treat all customers with respect.

Another weakness that arises from the comments is the lack of attention to specific customer requests. One person mentioned that they did not receive the desired haircut and were disappointed with the result. This suggests a lack of attention to detail and poor communication between the customer and the barber. In order to ensure customer satisfaction, it is crucial for the barbershop to listen to and understand the specific requirements of each customer.

Additionally, there have been mentions of the barbershop not having someone working at the counter to receive customers as they walk in. This creates a negative first impression and can be seen as a lack of organization and professionalism.

Finally, the negative reviews overall suggest a lack of consistency in customer experiences and a failure to meet customer expectations regarding wait times, professionalism, and quality of service. This inconsistency could be a significant weakness for the barbershop, as it affects overall customer satisfaction and the likelihood of repeat business and positive word-of-mouth recommendations.

In conclusion, while MJ's Sports Barbershop has received positive feedback for its talented barbers and the option for walk-in service, there are clear areas of weakness that need to be addressed. These include long wait times, unprofessional behavior, lack of attention to specific customer requests, and inconsistency in customer experiences. To improve and succeed, the barbershop should focus on optimizing its appointment system, training its employees in customer service and professionalism, and ensuring better communication with customers to fulfill their specific needs and expectations.

Best TL Reviews

Best service! I drive 1.5 hours to get my son and hubby a haircut. Nate is awesome with my son and so is Cristian. Love the designs and service.

Horrible. They never greeted us when we walked in the 2 men working I’m assuming one the owner. We waited there was no line we had never been there before. Son wanted his hair cut. Simple as that we will never go there again. We had never felt so disrespected at a place of business at Apache Mall. And then as we waited with no word from no one the owner decided to greet a man and then proceeded to play his speaker music and he was still ignoring us! We left and I said thanks for treating is like ghost! What A** holes for sure

Great place to go if you want to wait 3 hours and keep getting skipped because they want to cut all their friends first. And then give you attitude when you say you keep getting skipped on the waiting list. Super unprofessional and I will not be coming here again. Go to fade clinic or luckieland.

Convenient location, great service! This place gets busy and honestly the ONLY place I know that has walk in service! Realistically places are booked weeks/months out, so expect a wait. Get to know your barber, then you can set up appointments and skip the wait.

I asked for something like the photo here and got the complete opposite. All he had to do was at least have my hair look something like that, but I received the worst haircut I’ve had in Rochester. My hair didn’t look good from the back as he had cut too much and the sides were all cut too short. I do have to say I am a fault for not showing him the photo for longer but I’m pretty sure that if he needed to double check how I w aged my hair to look, he would’ve been able to do a much better job. I am not only mad but also disappointed.

Cool place. Mostly do latino and black haircuts. Great work. Would be nice if they had someone working the counter receiving people.

3+ hours waiting to cut a 3 year old is unacceptable. Getting there soon as they open. They don't give you a way to make appointments and then when new people walk in you tell them 1 hr? How if I've been here since you opened 3+ hours ago. Then you call my child's name and have someone else sit in the chair and don't say "oh I'll get to him after this person" no communication. We walk over because YOU called his name and you look at me crazy. Certain types of people were being called over others, go figure in that place. 100% unprofessional. If you have security cameras you should look at them. It doesn't take 1+ hr to cut hair. I can get a perm, blow out, trim, 15 styles in my hair in an hour.

All the bad reviews here are all valid every single one of them. Had the worst experience and very unprofessional. Avoid this place.