Luxury Nails & Spa

+1 231-852-4767

5773 US-10 Suite #3, Ludington, MI 49431 United States of America

Open Today: -

Quick Facts About Luxury Nails & Spa

Luxury Nails & Spa seems to have several strengths based on the comments provided. One of the main strengths is the excellent customer service provided by Donna, the owner. She is highly praised for her welcoming demeanor and going above and beyond to ensure that customers are satisfied with their nails and overall experience. This level of personalized attention and care is valued by customers and creates a positive impression of the salon.

Another strength mentioned in the comments is the talent and skill of the nail technicians. Customers are pleasantly surprised by the quality of the nail art and how well their nails turn out. This indicates that the salon has a team of skilled professionals who are capable of providing a wide range of nail services and meeting customer expectations.

Additionally, the flexibility and willingness to accommodate last-minute appointments is another strength of Luxury Nails & Spa. Several customers mentioned that they were able to be fit in even when they didn't have prior appointments. This shows that the salon is responsive to customer needs and strives to accommodate their availability as much as possible.

The salon's ability to provide gel pedicures and effectively deal with callouses is also mentioned as a strength. This indicates that they offer a range of services beyond just traditional manicures, and the technicians are experienced in addressing common foot care concerns.

Luxury Nails & Spa's presence on Sundays is another strength highlighted in the comments. Many salons choose to close on Sundays, but this salon remains open during the summer, providing convenience for customers who have busy schedules during the week and can only find time for self-care on weekends.

However, there are also a few weaknesses that are worth considering. One comment criticizes the waiting time, as the customer had to wait over 20 minutes past their appointment time. This suggests that the salon may struggle with managing appointments and adhering to schedules, leading to potential inconvenience for customers.

Another weakness mentioned is the poor quality of the manicure received by a customer. The comment highlights issues such as peeling polish and nails that look like a second coat was painted over an old one. This indicates that there may be inconsistency in the quality of services provided by different technicians or a lack of attention to detail in some cases.

In conclusion, Luxury Nails & Spa has several strengths including excellent customer service, talented nail technicians, flexibility in accommodating last-minute appointments, offering a variety of services, and being open on Sundays. However, weaknesses such as waiting times and inconsistent quality of services should also be taken into consideration. Overall, the salon seems to provide a positive experience for many customers, but there is room for improvement in certain areas.

Best TL Reviews

My best friend and I we’re having a girls day and decided to get our nails done. We were welcomed into this shop 15 minutes before they closed. Donna, the owner was very welcoming. My girlfriend and I received excellent service in her establishment. She did not let us leave until we were completely 100% satisfied with our Nails and the service that we received. I felt Valued as a client. Thank you Miss Donna for providing excellent service, you should be so proud of your staff and how you run a business. I highly recommend this luxurious nail salon if you are looking for an amazing customer service experience.

Donna was so wonderful. The number for the polish color was wrong and Diana totally hooked me up with the most beautiful red. Thank you Donna for making my nails beautiful.

Jen Latimer

Not only are they friendly but extremely talented in nail art. I was not expecting her to be so good. I was a little scared because it was my first time here but the end result was not disappointing ????????????????????????

Thank you so much Donna.

I had acrylic nails for years and years until I started my painting and remodeling company. My hands and nails take such a beating I figured what’s the point. After years of missing my nails, I finally decided to pull in to Luxury Nails on a whim. I walked in and asked for a full set, only waited about 10 minutes even though they were pretty busy and it was the end of the day. Chau (probably spelled wrong) was my technician and he was super friendly. We had a great conversation the whole time. When he saw my nails he recommended that I did NOT get a full set because my nails were already pretty long and apparently very strong. Instead of just slapping them on taking my money, he suggested trying a gel polish first and seeing how that went. If I liked it, there would t be a need to do the full set, which would damage my real nails. I was hesitant because I was excited, but took his suggestion. I am so happy I did. There are two pics from the day after I got them done and another a week later. They still look great!

Donna went above and beyond from squeezing me in to a tight morning schedule to doing a great job on my nails while multi-tasking multiple clients at once. Great service, and open on Sundays (at least in the summer).

Would not go back. I waited over 20 Minutes after my appointment time, the person was nice at first until I nicked my nail on the dryer and she had to paint over it. She was huffing and puffing about it. All my nails looked like someone painted a second coat over an old coat of polish and peeled up 3 days later. Worst manicure ever.

Came in last minute as a walk-in but they were able to see me in ~15 mins which I was very grateful for. I had gone to a different salon earlier but they told me they didn’t have an appointment for pedicures until end of august….what? I had a really great gel pedicure here though and upgraded to the one with oranges which was definitely worth it. I had an older gentleman who wore glasses and he did such a great job and took off all the huge callouses I had. I would definitely recommend this place!

They were able to fit me in last minute and did a great job, so happy with how my nails turned out!