Halo Salon

+1 406-442-4256

3385 Colton Dr #A, Helena, MT 59602 United States of America

Open Today: -

Quick Facts About Halo Salon

Halo Salon has received both positive and negative feedback from customers, providing valuable insights into their strengths and weaknesses. In order to analyze these comments, it is important to consider the overall customer experience, quality of service, atmosphere, and customer service.

Starting with the strengths, many customers praise Halo Salon for their excellent hair services and stylists who are skilled at listening to the clients' needs and delivering satisfactory results. Tiffany and Mallory are specifically mentioned for their professionalism, attentiveness, and ability to provide the desired haircuts and styling. This highlights the strength of their staff and their commitment to customer satisfaction.

Another significant strength identified is the pleasant atmosphere at Halo Salon. Multiple comments mention the clean and elegant environment, as well as the nice fragrance in the salon. The presence of a cute French bulldog named Ginger also adds to the positive experience. A friendly and classy atmosphere contributes to the overall customer satisfaction and comfort.

In addition, Halo Salon is appreciated for their high standards in hair care. One customer, who is a travel nurse, expresses having extensive research before trusting any salon and praises Halo Salon for meeting their expectations. This reflects positively on the expertise of the stylists at the salon and their ability to cater to individual needs.

On the other hand, there are several weaknesses highlighted in the comments. One customer expresses extreme disappointment with the salon because they were not acknowledged or called for their appointment, despite confirming it three days prior. This indicates a lack of organization and poor scheduling on the part of the salon, leading to a negative customer experience. Poor customer service is also mentioned, as the hairstylist did not check on the client or make any amends for the inconvenience faced.

Another weakness identified is the poor customer service experienced by a customer who had a negative dye job. They claim that the stylist blamed them for the outcome and refused to refund the service. This highlights a lack of accountability and a failure to rectify mistakes or accommodate dissatisfied customers. Poor customer service can significantly impact the reputation and success of a salon.

Furthermore, there is a comment from a customer who misses the pretty art on the walls that used to be present at Halo Salon. This suggests that there may have been a recent change or lack of attention to the overall aesthetics of the salon. Aesthetics are an important aspect of creating a pleasant and appealing experience for customers, and addressing this concern could help improve the overall ambiance of the salon.

In conclusion, Halo Salon has several strengths, including skilled stylists, attentive service, and a friendly and classy atmosphere. However, there are also weaknesses, such as poor scheduling, organizational issues, and poor customer service in certain instances. Addressing these weaknesses by improving scheduling protocols, accountability, and customer service can enhance the overall reputation and success of Halo Salon. Additionally, paying attention to the aesthetics of the salon and addressing any concerns regarding artwork can contribute to a more visually appealing environment. Developing stronger processes and ensuring consistent delivery of quality service will help Halo Salon grow and maintain a positive reputation in the competitive hair salon industry.

Best TL Reviews

Tiffany did an absolutely wonderful job with my hair! She asked questions and really listened and I am so happy with the results! Love it! Friendly and classy atmosphere as well! I look forward to my next appointment!

They always do an excellent job ????, Haven't been disappointed yet. And I love how it always smells nice, unlike all the other hair salons that smell horrid, I do miss seeing the pretty art on the walls from when I first started coming here.

I'm a travel nurse who's always on a hunt for a Hair Salon that meets my expectations. I research extensively before I trust any Salon. Humbleness aside, I have high standards when it comes to my hair. Halo Salon with Tate met my expectations. I'm on a different State now, but close enough that I could still get appointments with Tate. Need I say more.....

Very disappointed at this salon. I’m new to Helena and I’m trying to find a salon to start going to on a regular basis. I did a Google search and Halo Salon came up with very positive reviews. I called and scheduled an appointment for a week out. I was sent an text message to confirm my appointment 3 days prior to my appointment date. I confirmed and it was acknowledged in the text message that my confirmation had been received for my appointment date and time.

The day of my appointment I arrived 10 mins early and checked in with the girl at their front desk. She checked me in and confirmed my name and who I was supposed to be seen by. I was offered a beverage and told to have a seat and wait until I was called by the hair stylist. So far all is good until…50 MINUTES LATER….I was never called up or acknowledged in the lobby waiting area. After being EXTREMELY patient I walk back up to the check in desk and a different hairstylist asks me who I’m supposed to be seen by? I tell her the name and apparently the salon never knew I was there and checked in?!?! She then tells me that if I want to wait another 10 minutes I can get seen but by then I was beyond frustrated. I told her no and she asked if I’d like to reschedule with the same stylist I was supposed to have been seen by that day and I told her no again. At this point it was too late for this business to try and make any amends with me. I understand that sometimes things happen but why wouldn’t my stylist check on her next client at some point? This was poor service and poor scheduling on their part. I confirmed 3 days prior that I was going to be there and I arrived 10 minutes early and was told I had been checked in again. Obviously I wasn’t or for whatever reason my stylist just didn’t care about her next client.

I will never go to this salon and I will never recommend it to anyone either. Like I said very disappointing because I heard rave reviews about this place but I will be taking my money elsewhere to a business that truly cares about their customers. Don’t go to Halo Salon unless you want to take time out of your extremely busy day and waste it in their lobby like I did!

I enjoyed my experience very much with this salon. I was greeted by a cute little French bull dog named Ginger. The establishment was clean, elegant and had a nice fragrance. My hair stylist Mallory was professional and sweet, she listened to what i wanted and delivered. My hair cut looks like exactly what I wanted and I will definitely be a return client. Happy customer!

Janey is wonderful and always gives me the cut I love ❤️.

Ashley Gross always knows what to do for my curly hair. It is always nice to catch up on things as well. All the girls are always nice and fun to be around. Great atmosphere! 10/10 ❤

Horrible experience, completely bleached my hair, some strands were spotted (see pic), nothing like the picture I brought in. Refused to refund me for the dye job, and I had to have it fixed somewhere else. On top of it all, the stylist blamed me for my hair not turning out how I wanted. I will not go back here, and I would not recommend this establishment to anybody. Poor customer service.