Quick Facts About Posh Nail Spa
Posh Nail Spa has both strengths and weaknesses based on the comments provided. Let's analyze them further:
Strengths:
1. Promptly fixed the issue: In the first comment, the person mentioned that the nail technician promptly fixed the issue when they pointed out the problem. This shows that Posh Nail Spa values customer satisfaction and is willing to rectify any mistakes.
2. Improved outcome: In the second update comment, the person mentioned that despite not getting what they initially wanted, the outcome of the nails was much better than before. This shows that the nail technicians are capable of making necessary improvements.
3. Positive customer experience: Jennifer, one of the nail technicians, received praise for her speed and efficiency in doing nails. This indicates that some of the staff members at Posh Nail Spa are skilled and provide a positive experience for customers.
4. Attracting customers from out of town: One comment mentioned that a person travels from Atlanta specifically to get their nails done at Posh Nail Spa. This indicates that the salon may have a good reputation and skilled nail technicians.
Weaknesses:
1. Inconsistent quality: Comments highlight instances of lumpy powder, nails not being straight, and poor shaping. These indicate inconsistencies in the quality of nail services provided by Posh Nail Spa. Customers expect consistent and professional results, regardless of the nail technician they work with.
2. Rude and arrogant staff: One comment mentions a negative experience with a rude and arrogant staff member. This indicates a lack of professionalism and proper customer service training within the establishment.
3. Rushed service: Multiple comments mention feeling rushed during their appointments, leading to unsatisfactory results. This suggests that the nail technicians may not be giving enough attention to detail and taking the time needed to provide excellent service.
4. Pricing issues: One comment mentions being overcharged and not receiving the desired design despite requesting it. This indicates poor communication and transparency regarding pricing and service offerings. Customers expect accurate pricing and to receive what they have paid for.
5. Equipment and hygiene concerns: One comment mentions the use of equipment that was not sharp and pulling on cuticles. Another comment mentions the technician not using warm water for soaking nails. These issues raise concerns about the cleanliness and hygiene practices at Posh Nail Spa.
6. Poor value for the price: Two comments express dissatisfaction with the quality and price of the services received. Customers expect good value for the amount they pay, and if they feel the services are overpriced or not up to par, they may not return or recommend the salon to others.
In conclusion, Posh Nail Spa has some strengths such as prompt issue resolution, improved outcomes, and positive experiences from certain technicians. However, it also faces weaknesses in terms of inconsistent quality, rude staff, rushed service, pricing issues, hygiene concerns, and poor value for the price. These weaknesses may affect customer satisfaction and retention, potentially leading to a negative reputation for the salon. Posh Nail Spa should address these weaknesses by ensuring consistent training, improving customer service, and maintaining high hygiene standards to enhance overall customer experience and reputation.
Best TL Reviews
When the first time with a coworker to get my nails filled in. The first time the guy did my nails he made them look like flat pennies. Went back two days later and showed him that not only was the polish coming off but the penny shape of the nail was lifting as well. He promptly fixed them and I was very satisfied with the finished product
I told the lady I wanted red and gold "V" French and when she did the powder I notice it was lumpy and that one of my nails wasn't straight. I told her that. When she did the gold it was supposed to be just a thin V and she even said let her try and paint in a clear glitter to make it neat. I'm so upset. I wanted nails for my birthday and all I wanna do is cry now.
UPDATE: I went back today to get them.fixed and was really bummed out to not get that I wanted at first. Yet the outcome of them are much better than before and I'm much better now
Worst experience ever! The guy was super rude and Arrogant! I'm new to the area and needed a full set. He told me what he think I should get oppose to me telling him what I want ,he kept getting up interrupting the service to converse with his coworkers, than talked on the phone during the remaining duration of the service. I will never be back! this is what I asked for and this is what I got pic below.. I asked why are you a shaping them Almondly his response was "its not me its your nail bed"
... ???? now I've had plenty of success stilettos sets prior! customer service here is disappointing as well as the work Never again !
Terrible, 1st time and last time!! He cut my nails way to short, didn't want to shape them after I asked due to his cutting way too short. Changes the color on me (his excuse he couldn't open the color I chose which was a sheer purple)- didn't give me a choice to picka new color also kept trying to upgrade my pedicure. Had to tell him several times DON'T use the cheese grater.
A 5yr old could of done better!!
Jennifer was amazing! She not only made my nails look so good but she was fast and made sure it was done in a timely manner which I appreciate! Will definitely be back!
My nail tech Jason does the best job on this picky girls hands !! Love it!! Thank you Jason!! I’m coming from Atlanta to get this job!!!
My husband and I go together. He gets a pedicure and manicure and buffs his nails. The technician just rushed him and did a very poor job. Equipment was not sharp pulling on the cuticles. Didn't do warm water to soak our finger nails. For me I asked for color with black faded tips. I even had a picture and told the technician I wanted a different color than was in the picture but still with the black faded tip. Agian they rushed me. When they started on my nails I put the picture to reference on the table. She did my nails clear without the color I had picked and with a black French tip which is not what I wanted. I ended up just having the solid color done but my husband had already paid. There recipe was not itemized but I m sure we were charged for the design even though the technician rushed and did not make sure she understood what was being asked and I did not leave with the design. In the end they used way to much polish and it crinkled on some nails.
Poor quality and to expensive. This is NOT a $50 nail. I was told 35 then We were checking out she over charged me. Not recommended!!! Poor quality for the price. ????????♀️????
Place Pictures
Posh Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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