Paragon Barbershop

+1 207-282-6385

182 Main St, Saco, ME 04072 United States of America

Open Today: -

Quick Facts About Paragon Barbershop

Paragon Barbershop has both strengths and weaknesses based on the comments left by customers.

Starting with the strengths, several comments highlight the skills and talent of the barbers. One customer mentions that Su, a barber at the shop, is very skilled and works quickly without compromising attention to detail. This suggests that the barbers at Paragon Barbershop are proficient in their craft and can deliver quality haircuts. Another customer compliments the owner, describing them as a master barber with fantastic attention to detail. This indicates that the owner has a high level of expertise and can provide excellent haircuts. These positive statements about the barbers' skills and talent are a significant strength for Paragon Barbershop.

Additionally, the pricing at Paragon Barbershop is mentioned as a strength. A customer notes that $15 for a haircut is a bargain considering the quality of work. This suggests that the prices are reasonable and competitive compared to other barbershops in the area. Affordable pricing can attract customers who are looking for quality haircuts at a reasonable cost, making it a strength for Paragon Barbershop.

Furthermore, the shop being a small business is seen as a strength by one customer. They mention wanting to support a small business instead of going to a chain salon like Supercuts. This implies that Paragon Barbershop's status as a local, independent business appeals to customers who appreciate supporting their community. Small businesses are often associated with personalized service and a sense of community, which can be attractive to customers and contribute to the shop's strength.

However, there are also several weaknesses that emerge from the comments. One customer had a negative experience when trying to make an appointment. They made a reservation, showed up on time, but were ignored by the barber who took a walk-in customer before them. This suggests a lack of organization or communication within the shop, which can lead to customer dissatisfaction. Another customer also had a frustrating experience when they arrived for their appointment only to find the shop closed. They waited for twenty minutes and left, disappointed with the lack of professionalism and punctuality. These comments indicate unreliability and a disregard for customer appointments, highlighting a weakness in the shop's management.

Additionally, there are comments regarding poor customer service. One customer mentions that the owner verbally berated the stylist who cut their hair in front of customers. While the customer acknowledges that the owner was right about some imperfections in the haircut, they criticize the unprofessional manner in which the feedback was communicated. This demonstrates a lack of respect for employees and a negative work environment, which can impact the overall customer experience. Such incidents can create an uncomfortable atmosphere and discourage customers from returning.

Another weakness mentioned in the comments is poor communication. One customer made an appointment but found the shop closed when they arrived. When they later called to inquire about the situation, the shop denied their absence and claimed the customer had gone to the wrong location. This highlights a lack of accountability and honesty, which can erode trust and customer confidence in the shop.

In conclusion, Paragon Barbershop has strengths in terms of skilled barbers, affordable pricing, and being a small business. However, there are weaknesses related to poor organization, unreliability with appointments, inappropriate behavior towards employees, and communication issues. These weaknesses should be addressed in order to improve the overall customer experience at Paragon Barbershop.

Best TL Reviews

I called 2 hours early to make a reservation. Guy told me 11:15 I could come in. I show up at 11:14 as he's finishing up with someone's hair. Proceeds to take the walk in before me not even acknowledging me in the building. 10 out of 10 would not return or recommend.

Today was my third time here - I don't think I'll be going anywhere else any time soon. Su is a very skilled barber who works quickly without suffering attention to detail, and her pleasant demeanor is just the cherry on top!

The hairdresser was very nice and chatty. She did a wonderful job on my cut and it was a very reasonable price. I decided I wanted to support a small business instead of going to Supercuts and it was a fantastic decision.

Made an apt for 130, showed up to a locked door, called the number back and was told he was "out to lunch" waited another twenty mins and left tired of waiting. Would not recommend.

Won’t go back there again! Great hair cut. BUT!!!! Went right in on “fixing” my beard…. Took my cheeks down WAY TO LOW. Not even asking. If your a man and someone Butcher your beard.. what would you do??

This is one of the worst experiences of my life. I realize they may not treat all their customers this way but it happened to me and so I need to make my voice heard on this. I made an appointment with them this Thursday morning at 9 am. I go there only to find the doors closed and no one there. I spent an hour and no one showed up. After a couple of days, I call them to find out what happened and why no one showed up and they HAD THE AUDACITY to deny it to my face. They claimed I'd gone to the wrong place and that one person was in the store. Here's the crazy part: It was the fourth time I was going there. I knew where it was. And better yet, as I sat on the floor outside the doors of their barber shop, I called numerous times and I could hear the phone ring both through my phone and through the door of the store in front of me. But according to them the place was buzzing and I was in the wrong location. My time is far too valuable for this behavior. I hope my comments steals at least a few customers away from their God-awful service.

The owner, is a master barber and she is great! She has fantastic attention to detail and she is talented. 15 bucks is a bargain because the lady really knows what she is doing. I've had many people cut my hair and to come across someone who knows how to cut hair...it isn't so easy. Many people can be trained, but the great barber's have a gift and this lady does.

Great pricing and a well done haircut. The only reason I didn't give 5 stars was due to the owner verbally berating the stylist that cut my hair. I mean, sure she was right that there were a few places that were imperceptibly uneven but there are nicer ways to talk to your employees in front of customers. I will probably go back, but that was a bit surprising to see in a business that has been in Saco for so long.