New 0 Nail Spa

+1 201-997-0020

186 Kearny Ave, Kearny, NJ 07032 United States of America

Open Today: -

Quick Facts About New 0 Nail Spa

New 0 Nail Spa has received a mix of positive and negative comments, indicating both strengths and weaknesses of the establishment. Let's analyze each comment to better understand the overall strengths and weaknesses.

Starting with the positive comments: - The first comment praises the end results of the nail sets, stating that the quality is worth enduring a slightly rough filing and drilling process. This highlights the strength of New 0 Nail Spa in delivering satisfactory results to their customers. - The second comment appreciates the patience and willingness of the staff to try different nail designs. Although they may not be able to do many crazy designs, they are accurate with the ones they can do. This highlights the strength of the staff's attentiveness to customer requests and ability to deliver accurate designs.

Now moving on to the negative comments: - The third comment commends Laxi for doing a great job on the customer's nails and praises the overall staff. This suggests that some members of the team are competent and provide good service. - The fourth comment, however, describes a horrible experience with a specific nail technician. The technician rushed the customer, used the wrong color, left acrylic residue on the skin, didn't cut cuticles properly, and overall left the nails in a poor condition. This highlights a major weakness in terms of skill and attention to detail from at least one staff member. - The fifth comment mentions a lack of customer service at New 0 Nail Spa, with employees providing blank stares and minimal interaction. This suggests a weakness in terms of customer service and friendliness towards new customers. - The sixth comment illustrates multiple negative experiences with the establishment, including rushed service, poor nail painting, mishandled pedicure, restricted color choices, abrupt leaving during the service, rushed job, and overall dissatisfaction. This reveals a pattern of recurring negative experiences at New 0 Nail Spa, highlighting potential weaknesses in various aspects, including time management, skill, communication, and customer satisfaction. - The seventh comment, however, expresses satisfaction with the quality service, technique, efficiency, and cleanliness of New 0 Nail Spa. This suggests a strength in terms of the technical skills and cleanliness of the establishment.

Summarizing the strengths and weaknesses: Based on the comments provided, New 0 Nail Spa demonstrates the following strengths: - Satisfactory end results in terms of nail sets. - Patience and accuracy in executing nail designs. - Competent staff members who are capable of providing good service. - Quality service, great technique, and efficiency. - Cleanliness of the establishment.

On the other hand, New 0 Nail Spa exhibits the following weaknesses: - Some staff members can be rough when filing and drilling. - Inconsistent ability to handle complex or unique nail designs. - One specific nail technician displays poor skills, rushes customers, and provides unsatisfactory service. - Lack of customer service, especially towards new customers. - Recurring negative experiences related to rushed service, poor communication, and overall dissatisfaction.

In conclusion, while New 0 Nail Spa has its strengths in terms of satisfactory end results, some competent staff members, and quality service, it also faces weaknesses regarding certain staff members' skills and customer service. The recurring negative experiences reported also indicate a need for improvements in several areas of the establishment. It is important for New 0 Nail Spa to address these weaknesses proactively in order to provide consistent and satisfactory experiences to its customers.

Best TL Reviews

I’ve been going here for a long time and they have done my sets so many times and not once was I disappointed. Although they can be a little rough when filing and drilling but the end results are so worth it. I give them a 4 star just for that. Other then that, the staff are incredibly nice and I just love them. This set is by far my favorite.

I just love going there! They are always so patient and willing to try any design I google. They can't do a lot of crazy ones but they are quite accurate with the ones they can do.

Laxi did my nails & im in love! I’ve been here a few times and I always love my sets. But so far this is my favorite set! The staff is super nice also, love them!

The lady kept trying to rush me out. She kept taking her sweet time and looking over at the owner like she was waiting to be relieved from her shift. I asked for pink color and she painted me peach. My nails are crooked, there’s pieces of acrylic stuck all around my nail and around the sides on my skin that I had to peel off. There’s also acrylic stuck in between the acrylic nail and my actual nail. She didn’t cut any of my cuticles at all. She even put the acrylic almost a quarter up from my cuticle so it looks like I’m due for a refill because the bottom of my nails are exposed. She didn’t paint or file the sides and some of my real nail is exposed on the sides and cracking. My feet, she didn’t cut the cuticle either and she messed up my nail on my right foot and didn’t fix it. She just left it the way it was like she didn’t see it and it looks like I broke off the top of the toe nail. When I left, I gave a small tip for her bad service and attitude and she had the nerve to catch an attitude with me when she left me walking out of the nail salon looking like this. All I have to say is this is why I never come here. They’re always in a rush and it’s always a horrible job. This is why I go to fine touch nails in nutley! You’ll never come back to this place once you try them.

I saw their amazing prices on passing last week, but they lacked customer service. Walked in & was greeted with blank stares & one word statements. I tried again today to get my nails done because I thought maybe they were having a long day, but it’s the same. The lady wouldn’t even look in my direction this time. Not sure if their like this with all new customers but it’s revolting. Not a place i would be visiting again. Nita here i come!

I'm not one to give bad reviews because everyone has their days BUT if I keep encountering bad experience over and over, I have to mention it... I've been coming here since they first opened but i think they recently changed owners or something because I've had a couple bad experiences. I've given them too many last chances and after my last experience I will finally never go back again. To make it long story short,

1. My mother and I were being rushed from the minute we stepped in there.

2. The guy who did my mom's nails was an older man who needs to back to cosmetology school and get trained on how to paint nails.

I kid you not, almost every single finger on both hands were not painted to the edges after repeatedly asking him to fix them.

3. He also did her pedicure and she told me that he would literally grab her feet and throw them to the side. (Why she didn't say anything, idk) I'm mad she didn't tell me anything until after we got home because i definitely would have said something.

4. Nothing serious but I was choosing a color for my nails (SNS), the guy took the basket from me and told me to choose a color from the wall for my toes. He didn't let me bring the colors for SNS to look through while he did my toes.

5. He got up and left me for not having a color ready..

BECAUSE I didn't have a chance to choose a color beforehand, I grabbed the SNS basket when we went back to the manicure station. I put a color to the side as a backup as i looked through the rest of the colors; not even a minute passed by and he was so fed up that i didn't choose a color right away that he got up and left!!! I think he went on his lunch because he smelled like food when he came back (I finally understood why he was rushing me so much).

6. You would think that after he ate he would be a little more calm but no, he did such a horrible job. He rushed it and did about 7 layers of SNS which ended up being super bubbly and thick and didn't file it down.

7. $88 paid for no reason, i would much rather pay more money elsewhere.

Quality service. Great technique and efficiency. They’re also very clean and considerate of your comfort.

My appointment was at 3pm i didn't get called until 3:40pm. Before they got me all started i asked for a simple design that looks like french. One of the employees said they can do the design i asked, so once i sat on the chair i soaked my hands for an hour to take out the old acrylic. Once done, he was busy with another client so a lady started with my nails. She put the acrylic on me and when it came to polish my nails she said she couldn't do the design i asked!. I confronted the guy who said yes to me and changed his answer to he can't do it anymore. I am beyond furious of the situation because before they even started i specifically asked if they can do the design and they said yes! And they charged me $38 including $5 for me to soak my hands for an hour. I was in there for 3 hours! NEVER going back, bad experince. Have to look for another salon to finish my nails now.