Quick Facts About Obebe Nails Spa
Obebe Nails Spa, based on the comments provided, has both strengths and weaknesses. To thoroughly analyze these, we will break them down into different categories: Customer Service, Quality of Service, Sanitation and Cleanliness, Pricing and Transparency, and Overall Atmosphere and Experience.
Customer Service:
From the comments, it is evident that the customer service at Obebe Nails Spa is a weakness. Multiple customers complained about the rude behavior of the workers, describing instances of being treated like a child and being screamed at. These experiences not only resulted in embarrassment but also made customers feel discriminated against. However, there was also a positive comment highlighting the nice desk lady, indicating that there may be some employees who provide good customer service.
Quality of Service:
Opinions on the quality of service at Obebe Nails Spa are mixed. Some customers praised specific technicians for doing a great job on their nails or eyebrows, while others had negative experiences. Complaints included not prepping the cuticles, not cleaning nails properly, and acrylic getting all over the skin, causing cracking. While there were positive comments, the negative experiences overshadowed the positive ones, indicating a weakness in the overall consistency of service quality.
Sanitation and Cleanliness:
The comments regarding sanitation and cleanliness at Obebe Nails Spa raise concerns. Multiple customers mentioned witnessing technicians reusing tools without proper sanitization and using regular dish soap to clean foot baths between clients, which may not be sufficient for maintaining hygiene standards. These observations indicate a weakness in the spa's sanitation practices, which could pose health risks for customers.
Pricing and Transparency:
The pricing and transparency at Obebe Nails Spa have been criticized by customers. Some mentioned that prices were not clearly displayed, making it difficult to determine the cost of services. Additionally, one customer expressed frustration with the salon's upselling tactics, implying that there was pressure to spend more money. The lack of transparent pricing and the perception of pushy sales tactics create a weakness in the salon's approach to pricing and transparency.
Overall Atmosphere and Experience:
The overall atmosphere and experience at Obebe Nails Spa received mixed feedback. Positive comments described a welcoming and friendly staff, while negative comments pointed out instances of rushing through services and denying service to customers shortly before closing time. These negative experiences can negatively impact the overall atmosphere and customer experience, leading to a weakness in this area.
In conclusion, while Obebe Nails Spa has some positive aspects, such as friendly staff and talented technicians, the weaknesses in customer service, quality of service, sanitation and cleanliness, pricing and transparency, as well as the overall atmosphere and experience, need to be addressed. The negative experiences described by customers undermine the salon's reputation and suggest areas for improvement. Management should focus on training staff to provide consistent, polite, and professional customer service, improve sanitation practices, ensure transparent pricing, and create a welcoming and accommodating atmosphere for all customers.
Best TL Reviews
I have never once given a bad review. But this was the most awful nail experience. Extremely
rude, didn’t push down my cuticle down or even prep them. Also, didn’t clean nails. Workers were treating me like a child and it was embarrassing. Skin was cracking after doing nails from the acrylic getting all over my skin. To make it even worse they did not even dry my nails correctly. Only pro about this was the nice desk lady!! I will not be back i’m sorry.
Anh did a great job on my dip nails! I would recommend this place for detailed manicures.
Walked in right after they opened , super friendly and she did an amazing job ! I’m in love with my toes ????????
I had a horrible experience!!!!! Not only was I VERY polite I explained what I wanted which was a manicure. I was Screamed at by the man who was doing my nails because I asked if he was going to clean my cuticles up. Then he started to clean up and told me to go to person who did my manicure before. When I asked woman at front if I may speak with a manager I was told " No mngr. I asked for mngr phn # and was told mngr has No phn!" I felt discriminated against and was humiliated in front of 6 customers and 4 employees. I had to talk myself out of crying. I pray that no one ever has this type of experience. This was my MANICURE...... I would absolutely never recommend this business.. This was my 1st time in this entity.
Tiffany Sullivan
First of all they don't have their prices or fees posted anywhere. All they care about is taking your money. One day it would be 40 dollars then the second time the lady up sales for something stupid as removing the color off my nails. How stingy! If you plan to pay 40 dollars for your nails and then giving more than 20 percent gratuity then they might treat you well. Gratuity is a choice for the service given but they act like they are united to more than 20 percent. Also, they talk in their native tongue which I know they are gossiping. Very unprofessional.
The first few visits here were standardly good experiences. The few that follow were worse each time. I witnessed several techs using and reusing pumice and other equipment without properly sanitizing between clients. They wash your foot bath out with warm water and regular dish soap between clients.. I wouldn't be surprised if they flipped the plastic barrier inside out to use a second time.. F germs!
They rush through service if you get "basic" anything. My last visit with them, the tech quoted one price, when done quoted a different price. Since then, I've tried to return 3 times (merely for convenience) to be told that they aren't taking any more clients 2 hours before closing.. but you just asked me what I needed done. If you weren't taking any more people why even ask?? Giả sử không có gì
Good everinment always happy with my pedicure Tom is awesome takes his time and staff is friendly and welcoming.
Mindy was fabulous! Great customer service. My eyebrow waxing was painless. She did a great job shaping them.
Place Pictures
Obebe Nails Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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