Quick Facts About Sunshine Hair & Nail Summerfield
Strengths:
1. Fantastic customer service: Many customers expressed their satisfaction with the friendly and professional staff at Sunshine Hair & Nail Summerfield place. They felt valued and appreciated as customers and appreciated the salon's treatment of their children.
2. Excellent nail and pedicure services: Customers praised the quality of the manicures and pedicures they received at the salon. They mentioned that their nails and feet looked and felt great after the services. The attention to detail and professionalism of the nail technicians, particularly Liz and Joanna, were highlighted.
3. Clean and comfortable atmosphere: Several customers mentioned that the salon had a clean and comfortable atmosphere. The massage chairs were also mentioned as excellent, contributing to a relaxing experience.
4. Attentive and personable new owner: Customers noticed that the new owner, Steven, took pride in his business and was personable with customers. This added to their positive experience and made them want to return.
5. Quick and efficient service: One customer mentioned that despite the salon being busy, they did not have to wait long and were seated quickly. The efficiency of the staff was appreciated, especially for customers on lunch breaks.
Weaknesses:
1. Manager's lack of product knowledge: One customer described an incident where the manager insisted that their nails did not have dip powder on them, causing confusion and resulting in a less satisfactory service. The manager's refusal to listen to the customer and blaming the technician for the mistake was perceived as rude and unprofessional.
2. Fungus on a customer's nail: Another customer reported that when they went in for a manicure, the technician discovered fungus on one of their nails. While the technician handled the situation well by advising the customer to let the bad area grow out before getting a manicure, the incident raised concerns about the salon's hygiene practices and maintenance.
3. Manager's defensiveness and lack of accountability: The customer who encountered the manager's lack of product knowledge mentioned that the manager denied any fault and passed the blame onto employees and the person who had done their nails before. This lack of ownership and accountability for the mistake was viewed as unprofessional and unsatisfactory.
4. Customer's dissatisfaction with the service: The customer who experienced the manager's behavior expressed their disappointment with the overall service and mentioned that they would not be returning to the salon. They felt that the manager's rudeness overshadowed the positive experiences with the technicians.
In conclusion, Sunshine Hair & Nail Summerfield place has several strengths such as fantastic customer service, excellent nail and pedicure services, a clean and comfortable atmosphere, an attentive owner, and quick service. However, weaknesses were identified in the manager's lack of product knowledge, a case of fungus on a customer's nail, the manager's defensiveness and lack of accountability, and a dissatisfied customer's overall negative experience.
Best TL Reviews
I took my 3 girls to get their nails and toes done. Steven and his staff were fantastic! I will definitely be back. I highly recommend Sunshine Nails. Very friendly and professional. Thank you for treating my girls like princesses.
First time here & I loved it! Honestly, one of the best mani pedi’s I’ve had in awhile. Decent prices, very nice, attentive staff, and a clean, comfortable atmosphere.
The new owner is personable & you can tell he takes pride in his business.
My nails and feet look and feel so good. The massage chairs are excellent too.
I will be back!
Really enjoy this salon friendly and relaxing thanks, looking forward working there thanks
Another great experience at Sunshine Hair & Nails. Under new management. Friendly staff and good quality service. Thanks Liz????
Liz does my nails at this salon, she is very professional and meticulous! Would highly recommend this salon!
Joanna is amazing she's does NY kids and wife's nails.
!!!Under NEW Management by Ashley!!!The atmosphere is amazing. Not only is everyone super sweet, but they are quick, even though they were busy, I didn't have to wait. I was blown away how quickly I was sat down. On my lunch break I got a color change and a trim. She did a beautiful job and gave me exactly what I wanted. Will be keeping them as "my salon". Very Professional.
The first time I went in, I was asked what I had on my nails. I said, Dip”. The manager insisted it was not dip! She refused to listen, and told the technician it was NOT dip. They never soaked off the old product. Only ground it down and filled it. Today I went in for a manicure. This technician soaked and ground off the old product and there was fungus on one of my nails. She advised me to leave them alone for a couple of weeks to allow the bad area to grow out, and then come back for a manicure.
I confronted the manager about her Insistence that I didn’t have dip powder on my nails, which led to this situation. She denied any fault, saying that the technician should have known what product it was— after she had told her that it wasn’t dip. It’s ridiculous that she passed the blame on to an employee. She also tried to blame it on the person who had been doing my nails before I moved here.
I’m sorry that I paid $22 for today’s service, but I didn’t want the technician to be penalized. I won’t be returning. The technicians are lovely, but the manager is rude and unprofessional.
Sunshine Hair & Nail Summerfield Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
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