Quick Facts About Nails On 42nd
Nails On 42nd Place has received a mix of positive and negative comments from customers. These comments provide insights into the strengths and weaknesses of the salon.
Starting with the strengths, several customers praised the salon for its efficiency and lack of wait times. The ability to walk in and get their nails done right away was appreciated, as it saved them time and hassle. This indicates that the salon is well-staffed and organized, allowing for smooth and quick services. Additionally, customers noted the professional and clean environment, indicating that the salon maintains high standards of cleanliness and hygiene. A clean and professional environment is crucial for a nail salon as it ensures a pleasant experience for customers and prevents the spread of infections.
Customers also complimented the staff for being courteous, cool, and friendly. They mentioned feeling welcomed and appreciated by the owner and staff who greeted them by name. This personalized approach contributes to a positive customer experience and builds rapport with customers, which may encourage them to become regulars.
The nail designs executed by the salon were praised by multiple customers. They were satisfied with how their nails turned out and appreciated the attention to detail. This suggests that the salon has skilled technicians who can execute various nail designs according to customer preferences. The ability to meet customer expectations is critical for maintaining a loyal customer base.
Now moving on to the weaknesses, one customer mentioned experiencing issues with nail quality. They had to get their nails fixed multiple times due to splitting and cracking, and when they called to schedule a repair, they were told the salon was too busy to accommodate them. This reflects a weakness in customer service and responsiveness. Consistently poor nail quality can result in customer dissatisfaction and loss of business, particularly if the salon fails to address these issues promptly.
Another customer expressed disappointment with their pedicure results. They mentioned that the polish looked messy, but felt rushed to leave and didn't feel listened to when they expressed their concerns. This highlights a communication issue between the technicians and customers. It is important for the salon to prioritize customer satisfaction and ensure that customers feel comfortable expressing their preferences and concerns. Adequate time and attention should be given to each customer to avoid rushed or unsatisfactory services.
There were also complaints about pricing. One customer mentioned that the salon was a little pricey, and another customer felt that the quality did not justify the cost. Pricing is a significant factor for customers, and if they feel that the services do not match the price, they may choose to go elsewhere. The salon should consider reevaluating its pricing strategy and ensuring that the services provided align with the price charged.
Customer dissatisfaction was also expressed regarding the behavior of the front desk staff. One customer described the gentleman at the front desk as grouchy and inconsiderate, while another customer mentioned feeling uncomfortable due to confrontational behavior. Rude or confrontational behavior from staff can negatively impact the overall customer experience and tarnish the salon's reputation. Training staff in customer service and ensuring they maintain a friendly and professional demeanor is essential.
Overall, Nails On 42nd Place has strengths in terms of efficiency, cleanliness, personalized service, and execution of nail designs. However, the salon needs to address weaknesses such as nail quality issues, pricing concerns, inconsistent service, and behavior of front desk staff to improve customer satisfaction and attract repeat business.
Best TL Reviews
Best experience there. Walk in and get my nails done right away. No wait time or anything. They did what I wanted. I love how they turned out. I’m not much of a pink person but hey valentines is around the corner. Thank you.
This place is by far the best in CR. Courteous and cool staff. Professional and clean environment. And my nail design was executed perfectly. Will be making this my regular salon from now on.
Update: I have had to get 3 nails fixed due to splitting and cracking. I called to schedule a repair and was told they were too busy. For the price, I don’t see myself returning here.
Had pedicure. Satisfied with the foot/leg massage but just
not happy for the way the polish looks. Messy, yes I should have said something before I left but felt like I was being pushed out. Other customers to deal with instead of making the current customer happy. Pretty sure won't be going back. Place us clean,very well organized.
Went here for the first time a few years ago and didn't have the best experience. Nails were fine but the overall experience pushed me away. Decided to give it another try this past week and I was so impressed! Called and made an appointment, owner greeted me by name when I arrived, got right in and the tech did amazing. Owner used my name again while leaving. Salon was very clean and organized. Very glad my first experience was a fluke and I got to experience the salon my friends rave about!
Had a fantastic experience here. It is a little pricey, but as usual you get what you pay for, and this is worth every penny!! My nails look great,, and the pedi was one of the best I have ever had.. Owner was friendly, and made a point to greet repeat customers by name, and I saw him try to handle a difficult customer with kindness. All in all, a GREAT salon!
Had to go back to have nails fixed the time before they lifted and broke (3). I paid $64 the first time the second time I went back they charged me another $38 that was within a week so I paid a total of $102.00 for a set and then to them a week later because they didn’t last. So this time I went back and had a new set put on $64.00, and with in 4 days they had started to lift around the edges. I again went back. This time the tech went around the edges glued back down and sent me out the door they were not polished buffed or anything so now I can go somewhere else and get them fixed. I do not recommend this place to anyone.
The gentleman on the phone and at the front desk is grouchy and inconsiderate. They declined my friend since she was a walk-in but turned around and accepted 3 girls. They offered water but never delivered. The guy that did my pedicure was great but didn’t know how to polish my toenails. He gave me the container full of rhinestones to choose from. I showed a picture and said I’ll want large and small white rhinestones. Shortly another worker came over and applied all small rose gold rhinestones. I said that’s not right and she said “It looks good.” That doesn’t matter because that’s not what I asked for. The rhinestones where all over the place. They kept forgetting me. They finally said we’re ready for your manicure. I declined and said I’ll pay and go (as I wasn’t ready for them to mess up my nails and not fix) The guy at the front desk then started to ask questions and become confrontational. I was uncomfortable as they wouldn’t listen and/or fix my nails. Instead they got mean. Also rhinestones on your toenails are $20? What? I left the nail salon unhappy and unsatisfied. My toes look like garbage. I will never ever return.
I used to LOVE this place. Unfortunately the last multiple times I’ve gone the quality for what I pay is AWFUL. They lift within a week usually are uneven and messy and when you ask for a tip or nail to be corrected they act insulted. There are only maybe 3 techs that aren’t horrible but for what they charge I don’t have intentions of going back
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Nails On 42nd Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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