Quick Facts About Dorsett Motel
The strengths and weaknesses of Dorsett Motel can be summed up based on the comments provided.
Starting with the weaknesses, it is clear that cleanliness is a major issue at this motel. Multiple comments mention cockroaches and dirty rooms, as well as stained sheets and towels. This lack of cleanliness not only creates an unpleasant experience for guests but also poses health risks. Furthermore, the presence of bugs and bloodstains on mattresses is a major concern, as it suggests a lack of proper maintenance and hygiene practices.
Customer service is another significant weakness highlighted in the comments. The owner and manager are consistently described as rude and confrontational. Guests reported instances of being yelled at, verbally abused, and even threatened with fees. These experiences not only leave guests feeling disrespected and uncomfortable but also discourage them from returning or recommending the motel to others.
Another concern raised by guests is the lack of adherence to legal regulations. One comment mentions being charged extra for a service dog, which is against the law. This indicates a disregard for customer rights and potentially exposes the motel to legal consequences.
Moving on to the strengths, it seems that some guests did find some positives about their stay. One comment notes that the room was comfortable, indicating that the motel may provide basic amenities necessary for a decent stay. Additionally, the comment suggests that at least one guest experienced a hassle-free refund process and was ultimately satisfied with the resolution.
However, these strengths are overshadowed by the numerous weaknesses mentioned in the comments. The positive aspects mentioned are isolated incidents that do not outweigh the consistent negative experiences reported by multiple guests. Therefore, it can be concluded that Dorsett Motel has significant room for improvement in areas such as cleanliness, customer service, and adherence to legal regulations.
In terms of recommendations, it is clear that improvements need to be made in order to attract and retain satisfied customers. First and foremost, the motel should prioritize cleanliness and invest in regular pest control measures to address the issue of cockroaches and other bugs. Proper training and monitoring of housekeeping staff should also be implemented to ensure that rooms are cleaned thoroughly and with proper hygiene practices.
Improving customer service is crucial for the success of any hospitality business. The owner and manager should invest in training to develop better interpersonal skills, as well as foster a more welcoming and respectful environment for guests. This can include addressing issues calmly and professionally, providing prompt and effective solutions, and treating all guests with courtesy and respect.
Adhering to legal regulations is non-negotiable for any business. The motel should ensure that they are familiar with and comply with all relevant laws, especially those concerning service animals. This will not only protect the motel from potential legal consequences but also demonstrate respect for individual rights and build trust with customers.
Lastly, the motel should consider investing in infrastructure improvements. This can include upgrading facilities such as Wi-Fi to provide a more reliable and satisfactory experience for guests. It is also important to address any issues of odors in the rooms, as this significantly affects the overall perception of cleanliness and comfort.
In conclusion, Dorsett Motel has multiple weaknesses, including cleanliness issues, poor customer service, and non-compliance with legal regulations. While minor strengths were identified, they pale in comparison to the significant areas for improvement. By addressing these weaknesses, specifically focusing on cleanliness, customer service, and legal compliance, the motel can work towards becoming a more satisfactory and reputable establishment.
Best TL Reviews
As my niece said, the room looks like someone is going to be murdered in. I was married to a foreigner but this gentleman English was so broken. We were made to paid extra for my service dog. Which is against the law. Oh and there were an extra set of mattresses in the in room. Go a few more miles out of town and get urself a nicer place to stay.
Cockroaches, dirty room, an extra mattress and box springs without frame in room, microwave fiflthy, housekeeper threatened us with a $40 fee if we weren't out in 15 minutes and that was only ten minutes before check out. I watched him clean the room as we we're loading up and he used the towel I just showered with to wipe the tables down!! To top it off, I didn't use their linens but brought my own, I threw theirs on the floor, he put them right back on the bed. Did not even replace the sheets which I did use to clean my car windows with. Do not stay there. It's also know as a trap spot!!!
I would actually give it Negative 5 stars. The owner is rude and absolutely will not allow my girlfriend to to pay for more days so she can stay until after Christmas. He flat out said no.
This place is so trashy. The guy that owns the place doesn't like dogs & will give u a hard time. The manager stands creepily at the door and watches you get your things when you check out. We stayed here & when we walk into the room the smell slapped me in the face! Its bad... There were stains all over the sheets and towels. Wi-Fi hardly works. We got charged $52 plus $10 deposit for a $35 room. Ridiculous!!!???? You live, you learn.
The rooms smell BAD. It's poorly kept. I checked for bedbugs as soon as I got in.. And guess what? Small blood spots. Alllllllllll over the matress. NOPE. NOT TODAY. So when I asked for a refund, he was quick to say no. But I did not accept his no. I told him the issue I had. He was rude. VERY rude. Well, he eventually gave me a full refund. He was not happy about it. When I asked for a receipt, he refused to give me one (even though I got all of my money back, I still wanted one). STAY AWAY PEOPLE.
PLEASE STAY AWAY! Tried to tell the owner about bugs in my room and after he came to see for himself still gave me a hard time for a refund. Yelled at me, put his finger in my face and was ugly. I'll sleep in my car.
I was a very comfortable place but their was a lot of static and I found a used condom on my car. It gave me a place to stay so I won't give it 2 stars. 3 sounds right
Will never stay here. The manager is one of the rudest people I have ever had the displeasure of encountering. We called to make a reservation and he yelled and cursed at us because he had no vacancy. Will definitely keep my business away from this roach motel!
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