Quick Facts About My Nails
My Nails place has a variety of strengths and weaknesses based on the comments provided. However, it is important to note that these comments represent the experiences and opinions of individual customers, and may not necessarily reflect the overall quality and reputation of the salon.
Strengths:
1. Friendly customer service: Several comments mention the friendly and welcoming atmosphere at My Nails place. The staff is described as warm, caring, and providing a positive experience for customers. The owner/manager is specifically praised for creating a positive energy.
2. Quality service: Some customers express satisfaction with the manicure and pedicure services they received at the salon. They mention that the results were great and that they were happy with the service provided. This suggests that the salon has skilled technicians who can deliver quality nail services.
3. Pandemic safety measures: One comment highlights that the salon provides pandemic amenities for the safety of their customers. This shows that the salon is taking appropriate measures to prioritize the health and well-being of customers, which can be seen as a strength.
Weaknesses:
1. Consistent overcrowding: One customer mentions that the salon is almost always crowded, which can be seen as a weakness. Overcrowding can lead to longer wait times and reduce the overall comfort of customers during their visit. It may also suggest that the salon does not properly manage appointments or capacity.
2. Inconsistent service quality: While some customers report positive experiences, others express dissatisfaction with the service they received. This reveals a potential weakness in the consistency of the service provided. It is mentioned that the quality of the service depends on the individual technician, which indicates a lack of consistency and training among the staff.
3. Expensive prices and poor value: One customer expresses disappointment with the high cost of a nail service. They also mention that their nails came off after only a few days, suggesting poor durability. This indicates that the salon may not provide good value for the price charged, which can be seen as a weakness.
4. Poor customer service and professionalism: Several comments highlight instances of poor customer service and unprofessional behavior. One customer reports being cut during a pedicure, with the technician laughing about it, which is highly unprofessional. Additionally, rude and dismissive behavior towards customers is also mentioned, which reflects poorly on the salon's overall professionalism and customer care.
5. Lack of attention to cleanliness: One comment mentions an incident where the customer asked the technician to wash their hands before touching their daughter's face, but the request was met with resistance and rudeness. This suggests a lack of attention to cleanliness and hygiene standards, which can be a major concern for customers seeking a safe and hygienic salon environment.
In conclusion, My Nails place has strengths in terms of friendly customer service, quality service (according to some customers), and pandemic safety measures. However, weaknesses include consistent overcrowding, inconsistent service quality, expensive prices and poor value, poor customer service and professionalism, and a lack of attention to cleanliness. It is important for the salon to address these weaknesses and improve on them to ensure customer satisfaction and maintain a positive reputation.
Best TL Reviews
Friendly but almost always crowded. Depending on who does your manicure/pedicure it can turn out great. I’m usually pretty happy with the service. I also get my eyebrows done here occasionally.
Excellent warm customer care along with pandemic amenities for everyone's safety combined with a team of great ladies that perform transformations one customer at at time. When you want to be pampered, this is the place ladies and gentlemen. ????????
the worst place ever. I got a pedicure done and the guy cut me so many times and then laughed. Very unprofessional and will NEVER be coming back. He did a horrible job as well, they all need to be retrained in getting nail done.
I have been a customer here for 6 years! The work is excellent - just as important is the warm welcome they offer all their visitors and the positive energy Esther, their owner/manager inspires. They earnestly care for their clients.
I went to this place to get a new set of nails. They charged me $85, which I found very expensive. After 3 days, my nails were coming off. Previous to this time, the same thing had happened to me. Honestly, I came back because I thought it was a one off and because most places close on Sunday. To my surprise it wasn't. I will never go back to get my nails done here. The only thing they are decent with is with pedicures. Don't waste your money. Go somewhere else.
I drove 45mins away just to come to this salon, when I arrived they refused to service me even though the salon was not closed. The lady turned her head from me as if I was not even speaking when I attempted to explained how far I drove to come to their nail salon. Poor customer service . Don't waist your time going there. Very rude people with no regards for new customers!
Worst place ever don’t go here ! they use cheap nail polish . Got my nail done on one day and next day polish starting chipping. Went back to show them ,they told me regular polish don’t last long only two days. And they call them selves fixing it by only putting polish where it was chipped instead of redoing the whole entire nail. Don’t waste your time or money on this place.
Poor customer service. Ask them to wash their hands before touching my daughter's face for eyebrows and lady was upset because she stated she did was her hands... I did not see her wash her hands .. either way... make a customer feels more secure by washing your hands where they are able to see and feel comfortable. Lady told me to shut up and leave..
My Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 09:30 AM - 05:00 PM |
How to go there
Location
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