Celestial Nails Spa

+1 850-763-3397

1619 Lisenby Ave, Panama City, FL 32405 United States of America

Open Today: -

Quick Facts About Celestial Nails Spa

Celestial Nails Spa has received a mix of positive and negative reviews from customers. In order to analyze their strengths and weaknesses, we can examine the comments provided by customers.

Starting with the strengths, one customer mentioned that Celestial Nails Spa is their "forever go to place," highlighting a high level of satisfaction. The owner is praised for being inviting, caring, and an amazing artist. This indicates that the staff at Celestial Nails Spa provide a welcoming and friendly environment for customers to enjoy. Furthermore, the comment mentions that the customer's nails stayed intact for a month, which suggests that the quality of the work done at the spa is long-lasting.

Another customer stated that Celestial Nails Spa is the best place they have ever gotten their nails done, praising the quality of the service. This positive experience is reinforced by the comment from the customer's daughter, indicating consistency in delivering excellent service.

On the other hand, there appear to be some weaknesses in the customer experiences at Celestial Nails Spa. One reviewer had a negative experience with the owner's attitude. They describe the owner as having a "nasty attitude," going back and forth with clients and making them feel like they are receiving a free service. This raises concerns about the professionalism of the staff and their ability to provide excellent customer service.

Another negative comment highlights the issue of communication and the lack of professionalism in dealing with customer requests. The customer requested a particular design but did not receive what was expected. When they asked if the design could be redone, the owner's response was dismissive and nonchalant, indicating a lack of concern for meeting customer expectations. The comment also mentions that this is not the first time the owner has turned down clients or made questionable decisions regarding customer service.

Another weakness identified in the comments is the difficulty in contacting Celestial Nails Spa. One customer stated that they were unable to reach anyone by phone, suggesting a lack of responsiveness to customer inquiries. This can be detrimental to potential customers who may want to schedule an appointment or inquire about the services offered.

Additionally, one review mentioned that a technician did not know how to properly remove gel polish, and other employees were not willing to assist. This raises concerns about the training and professionalism of the staff at Celestial Nails Spa. A lack of knowledge or willingness to help customers can create a negative experience and deter potential clients from returning.

In conclusion, the strengths of Celestial Nails Spa include a satisfied customer base, with some customers praising the owner's skills and the long-lasting quality of the work. However, the weaknesses identified include issues with the owner's attitude, communication problems, difficulty in scheduling appointments, and concerns regarding the professionalism and training of the staff. These weaknesses can have a significant impact on the overall customer experience and should be addressed in order to improve the reputation and success of Celestial Nails Spa.

Best TL Reviews

I can only speak nothing but highly about this shop it is my forever go to place! The owner is so inviting and caring she is also an amazing artist I’ve not found anyone in bay county like this place best of bay award deserved honestly and I have to say most places your nails come off or break within two weeks not here I’ve had mine for a month and still beautiful a bit grown out but I still get people asking where did I get them done there beautifully amazing!!!!!

By far the BEST place I have ever got my nails done at! My daughter and me absolutely love our nails and will definitely be back! 10/10 definitely recommend ❤️❤️

I visited here about two years ago left unhappy and today was my first time attempting to go back for services. BAD DECISION. The owner has such a nasty attitude… loves to go back and forth with clients and that is not good for business. She acts as if she’s providing a free service. If someone comes in to get their nails done please don’t tell them that they don’t need a fill or that nothing is wrong with what they are wearing. I went to a tech and didn’t like the design that she gave me. It looked nothing like the pic I presented so I came here to see if someone could redo the style. The OWNER tells me in a very nonchalant tone “ you have it, What do you want” I showed her the pic and asked if she thought what I received looked like the pic presented and her reply was “similar” Well ma’am I’m not looking for similar I’m paying for what I want and the pic looked nothing like my nails and she knows that. The glitter wasn’t the same nor was the paint. lf I come in to have my nails repainted, it’s a yes you can or no you can’t. Simple. This isn’t the first time she’s turned down clients. Once I went in to get a fill and she told me it wasn’t time and to come back in one week. LOL is this free or am I a paying customer? Definitely my last time coming to this place!

I tried calling to inquire about the services they offered. Couldn't get anyone to even answer the phone. It surely looked like they do good but if they can not even answer phone ita No go for my

How do you schedule an appointment?

No for me

My technician didn’t know how to remove gel polish. I was tempted to leave midway through but she was a sweetheart so I stayed. None of the other employees would help her. They were on their phones and doing their own nails. Not a good experience. Do not go here if you need gel polish removed.

I didn't get my technician's name (so sorry), but I'm assuming she is the owner (maybe), she was nice enough to keep the shop open for me after hours (even though her previous appt. cancelled). She did a great job on my lashes & even waxed my eyebrows for me. I'm just visiting the area so I'm not here all the time, but I wouldn't hesitate to go back & would go again when/if in the area.

Went last night to get strip eyelashes. Was charged $15 for them to start coming up in the corners and coming off that SAME night so I ended up having to take them off. Definitely not worth the $15.

Loved them she's has an amazing shop an very comfortable !!! Will go back