Modern Nails

+1 734-572-0479

2333 Ellsworth Rd, Ypsilanti, MI 48197 United States of America

Open Today: -

Quick Facts About Modern Nails

Modern Nails place appears to have several weaknesses based on the comments provided. These weaknesses include poor customer service, unprofessional attitudes of the employees, unsanitary conditions, rushed and low-quality services, dishonest pricing practices, lack of cleanliness, and rude behavior towards customers. These weaknesses can have a negative impact on the overall customer experience and reputation of the nail salon.

One of the main weaknesses mentioned by multiple commenters is the poor customer service and rushed attitudes of the employees. Customers have complained about feeling rushed and neglected when the shop gets busy, with employees prioritizing speed over quality. This can lead to dissatisfaction and a lack of attention to detail, as seen in comments about nails not being shaped properly and nails popping off within a week. The rushed nature of the salon also potentially leads to a lack of focus on customer satisfaction, as seen in one comment where the employee was more concerned about money than the customer's preference for a nail color change.

Another major weakness highlighted is the unsanitary conditions of the salon. Commenters mentioned the place being filthy, with falling ceilings and an overall dingy appearance. This can create a negative impression of the salon and raise concerns about the cleanliness and hygiene practices of the employees. In one comment, it was mentioned that the employees themselves are not clean, further emphasizing the lack of cleanliness within the salon.

Dishonesty regarding pricing is also a weakness mentioned. Customers have expressed frustration about being quoted one price but then being charged significantly more. This not only undermines trust but also demonstrates a lack of transparency in pricing practices. In one comment, it was mentioned that the salon charged $40 more than the quoted price for a basic set and pedicure. This can leave customers feeling deceived and dissatisfied with the overall experience.

Additionally, the attitudes and behavior of the employees are another major weakness. Customers have described the employees as rude, disrespectful, and unprofessional. In one comment, it was mentioned that employees were speaking disrespectfully about customers in their own language. This can create a hostile and unwelcoming atmosphere for customers and further contribute to a negative perception of the salon.

Furthermore, the quality of the services provided at Modern Nails place is also a weakness highlighted by customers. Complaints about nails not being properly shaped, stones coming off within a day, and overall dissatisfaction with the appearance of the nails indicate a lack of attention to detail and skill from the employees. This can result in customers feeling like their money was wasted and deter them from returning to the salon.

On the strengths side, there are fewer comments that highlight positive aspects of Modern Nails place. However, one commenter mentioned loving the shape of their nails, which suggests that the salon is capable of delivering satisfactory nail shapes. Another comment mentions liking the square overlay and the use of rhinestones. While this comment also mentions some flaws in the execution, it still suggests that the salon has the potential to provide desired nail designs.

In conclusion, Modern Nails place possesses several weaknesses that can greatly impact the overall customer experience and satisfaction. These weaknesses include poor customer service, unprofessional attitudes of the employees, unsanitary conditions, rushed and low-quality services, dishonest pricing practices, lack of cleanliness, and rude behavior. These weaknesses highlight the need for improvement in various areas to deliver a positive and satisfactory experience for customers.

Best TL Reviews

I asked for a square over lay you can literally see the top of my nail aside from the rhinestone she didn’t use cuticle oil my nails are so dusty after the finish product the stones that Aline my cuticle is all all the same stone my nail nail over all just came out to look dirty also my friend got her eyebrows done and they did not tweeze any extra hair and there is a patch in the front of her eyebrow

I've been coming here for years but the customer service and attitudes have been quite disgusting lately. They always rushing trying to get to the next customer when the shop gets busy instead of taking there time. The bald head guy is rude that does the pedicures.. Then you can tell when they talking about you in there language I am going to start going somewhere else !!

I love the shape of my nails but they charge 15 bucks for polish.I'm not sure how much for stones but by the next day stones were coming off

THIS NAIL SHOP IS TRASH! THEY RUSH AND they don’t even try to shape the nails. ALSO WITHIN ONE WEEK they started popping off. BIG WASTE OF MONEY

Place is filthy and unsanitary and the employees are rude and ratchet not to mention disrespectful and dishonest. I called and told them exactly what I wanted and was given the price and then they did a horrible job and jacked up the price. I told them that’s not what I was told and they got very rude and disrespectful. Gross and on top of it the nails look horrible. Would never recommend. They tried to charge more than $40 more than what was quoted and I just got a basic set and pedi. They pick and choose who they charge what bc the lady next to me got the same an paid $30 less. Gross and the workers themselves are not clean either.

First off, place is dirty. Ceiling falling apart, just looks dinghy. The lady who did my nails was between phone calls and FaceTimes and super rude and rushing. Then I wanted to change my color, she got annoyed and went to do someone’s lashes while I literally picked the other color within 10 seconds so I had to wait 20 minutes to get started again. I was there 2.5 hours. For a full set.. no wait time..

Nails turned out horrible. Never would I ever go there again. Worried about money instead of customer satisfaction. No doubt.

Its crazy place people are rude and un respect people because i told her i didn’t like my nails and she wants to call the police she

Thy are bad place i don’t advice anyone go there they don’t respect people at .

Over priced

I asked for medium length gave me short

I was charged for the price of long nails

Ugly shape