Golden Nails

+1 252-247-6245

5136 US-70, Morehead City, NC 28557 United States of America

Open Today: -

Quick Facts About Golden Nails

Golden Nails place has several strengths and weaknesses based on the comments provided.

One of the strengths of Golden Nails place is that they have a friendly and welcoming atmosphere. The customer Hannah mentioned that the staff was super friendly and nice, making her self-care day worthwhile. This shows that the salon has created a positive and pleasant environment for customers to enjoy their services.

Another strength is that the actual nail job is decent. Despite the various complaints, some customers still mentioned that their nails turned out good. This indicates that the salon has the capability to provide satisfactory nail services in terms of the final appearance and quality of the nails.

On the other hand, Golden Nails place has several weaknesses that need improvement. One major weakness is their customer service. Many customers mentioned that they felt rushed and neglected during their visits. Some employees would start working on someone else in the middle of a service, resulting in longer waiting times and a lack of attention to individual customers. Additionally, the employees were described as unprofessional, not listening to customer preferences, and even being rude in some instances. This is a significant weakness as it negatively affects the overall experience and satisfaction of customers.

Cleanliness is another weakness of Golden Nails place. Multiple customers mentioned that the salon was not very clean. This is a major concern as cleanliness is crucial in a salon, especially due to the risk of infection or the spread of germs. Unclean tools and workstations can lead to negative health consequences for customers, which can damage the salon's reputation.

In terms of skills and technique, Golden Nails place has shown weaknesses as well. Several customers mentioned that their services were subpar. Nails were cut unevenly, cuticles were not properly cleaned, and some customers experienced nails falling off shortly after the service. These issues reflect a lack of attention to detail and poor execution of services, which diminishes the quality and value of the salon's offerings.

Furthermore, there were issues regarding product availability. One customer mentioned that the salon did not have the colors they originally wanted. This indicates a lack of preparedness and organization in terms of inventory management. Customers expect to have a variety of options to choose from, and not being able to fulfill their preferences can result in dissatisfaction.

Lastly, there were complaints about additional services such as pedicures and eyebrow maintenance. Customers mentioned that the pedicures were not thorough, with rough feet and incomplete massages. One customer even experienced an ingrown toenail due to excessive skin removal. These incidents reflect a lack of expertise and care in providing comprehensive services, which can lead to customer discomfort and dissatisfaction.

In conclusion, while Golden Nails place has strengths such as a friendly atmosphere and satisfactory nail results, the salon has several weaknesses that need improvement. These include poor customer service, lack of cleanliness, subpar skills and technique, product availability issues, and inadequate delivery of additional services. Addressing these weaknesses is crucial for the salon to enhance customer satisfaction and maintain a positive reputation.

Best TL Reviews

I should have known after reading the reviews and seeing the pictures, I had gotten my hair done and even my stylist advised against. My hair apt ran late and I was leaving out of town Monday and golden nails was the only place open and close to me at 6pm.. 2hours before their closing!! I even called at 6pm to make sure they were still open and was told to come in. The lady clearly rushed and had me in an out in all of maybe 30mins and at 6:35pm they closed up and locked the door behind me!!! She didn’t cut my cuticles or shape up my nails in anyway. On top of them having none of the colors I originally wanted and having to come up with something, the glitter I picked was supposed to be a holographic glitter and when mentioned she told me that, that was the color I picked and it matched the blue as she kept putting it on disregarding me when I said I didn’t like it. She also didn’t bother thinning the tops of the crazy amount of acrylic power she put on. I gave it one week to see if they’d grow on me but I still dislike them and even had one nail fall off simply packing my bags to travel and used mail glue to replace!! $50 for this set to me is ridiculous!! It only takes one bad experience and this was mine, will not be back and will also inform friends!

Hannah was amazing! They are super friendly and super nice! Me and my girl got mani and pedi and then got my nails done! Awesome sauce job! Thanks for sharing in our self care day!!!! You made it worthwhile!!!!

Wife went on Sunday and 2 days later 3 nails have already come off. The nail man painted over her cuticles and didn't clean them up. We have an event on Thursday and now have to go spend another $50 for someone else to redo her set. Very disappointing! Please save yourself the trouble and go elsewhere.

The place is not very clean, and the girl who did my pedicure did a terrible job. My nails were cut unevenly, and she painted them a horrific color rather than the color I had chosen. Then tried to talk me into liking it rather than remove it and do what I'd asked for. She was quite rude about it. I will not be back.

Overall my nails and look good.. HOWEVER.. one of the worst experiences at a salon. They were clearly trying to rush me out (I came in over 2 hours before closing). The pedicure was one of the worst I have had.. my feel still felt rough after I left and there was no massage, she literally just wiped the lotion off with a towel instead of rubbing it in. Another girl came to do my nails while still sitting in the pedicure chair, I never mind that they start them then until I realized she planned on doing the whole service there and just plopped the gel light on my lap. The staff was nice and my nails look fine but its frustrating to pay for services and not fully receive them, I was in and out for a pedicure and gel manicure in under an hour.

So, the actual nail job isn’t awful, as you can see. However, the service was subpar for sure. Three employees, 6 customers and they’d start and then to work on someone else and come back. I was there for an hour and a half for just a manicure. They barely spoke to me, maybe twice to ask a question, but that was it. I definitely wasn’t impressed with the service and neither was the lady beside me. At the end, the lady tried to force me to use cash when they clearly accept cards. I don’t think I’ll be back.

Well, upon entering the door there was no one at the front desk to say Welcome! Then I realized the folks who were running the business spoke to me with kind of an angry tone to sit and choose my color and then they would move me to the appropriate seat. I could barely understand them!!! I just want to understand what they’re saying and I don’t want their speech to be delivered in an angry tone. Just saying. I’m tolerant. Just to a level where it feels like they want to kill me!!!

Forgot to paint my nails even though I paid for a deluxe manicure. I had to remind them 4 times to paint them. During my pedicure they took so much skin off my big toe that I got an ingrown toenail that is extremely painful. Completely ruined my eyebrows. They look like a box. Just save your time, money, and pain.