Quick Facts About La Nail Spa
La Nail Spa, located in Bonaire by Kroger, has received a mix of positive and negative reviews from customers. In order to evaluate the strengths and weaknesses of the establishment, we will analyze the comments provided.
Starting with the strengths, one customer mentioned that they had an enjoyable experience and expressed their intention to return. This positive feedback suggests that there are competent staff members at La Nail Spa who are capable of delivering satisfactory results. Additionally, another comment highlights the accommodating nature of the employees. The fact that they were willing to take customers for a manicure and pedicure just before closing, and provide pleasant and detailed service, demonstrates a willingness to go above and beyond for the customers. The comment also mentions that this level of service was not experienced at other nail salons in the area, which could be seen as a competitive advantage for La Nail Spa.
Furthermore, a customer commended the owner for their excellent nail work and mentioned that the customer service was great. This suggests that there are skilled individuals at the establishment who can deliver high-quality nail services. Additionally, this positive experience was not limited to just one staff member, as another person mentioned that their friend also received a great job on their nails. Consistency in delivering quality services is an important strength for any business.
However, there are also several weaknesses highlighted in the comments. One customer stated that they felt uncomfortable and unwelcome upon entering La Nail Spa. This lack of a welcoming atmosphere can deter potential customers and impact the overall reputation of the establishment. Another customer mentioned that the staff made rude comments in a language they didn't understand when they changed their mind about the services they wanted. This reflects unprofessional behavior and a lack of respect for customers, which can significantly impact the reputation of the business.
Several customers also complained about the quality of the services they received. One customer had their toes cut down too much, received rough treatment, and felt that their feet were not adequately scrubbed during a pedicure. This indicates a lack of attention to detail and a failure to meet customer expectations in terms of service quality. Another customer mentioned an unsanitary practice of double-dipping in the wax pot during a brow waxing session. This not only demonstrates poor hygiene standards but also shows a lack of professionalism and customer care.
Furthermore, a customer expressed dissatisfaction with the manicure and pedicure they received, stating that the cuticles were painted over, nails were not shaped properly, and the overall service was sloppy. The technician seemed visibly annoyed and rushed through the service after the customer declined an upsell. This experience highlights a lack of consistency in service quality and a failure to address customer concerns and preferences.
Lastly, a customer complained about the poor customer service and blamed the salon for chipped gel nail polish. They felt that they were not provided adequate instructions on how to care for their nails after the service. Poor customer service and a failure to address customer concerns can result in negative reviews and a loss of loyal customers.
In conclusion, La Nail Spa has notable strengths, such as skilled technicians who can deliver high-quality nail services and a willingness to accommodate customers. However, they also have significant weaknesses, including a lack of welcoming atmosphere, unprofessional behavior, inconsistent service quality, and poor customer service. These weaknesses can significantly impact the reputation of the establishment and may deter potential customers from visiting or recommending La Nail Spa. It is crucial for the management of La Nail Spa to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation in the industry.
Best TL Reviews
Well, I was looking forward to a much-needed pedicure! I went to LA Nails in Bonaire by Kroger. I walked in and sat down to where they pointed. I already felt uncomfortable and I wasn’t greeted or anything. I asked for a pedicure and manicure with possibly SNS nails. I decided to only get a pedicure and manicure. Well, one girl was not happy about my decision and started talking about me! They were rude!! They spoke in their language, making the same comments I said when I changed my mind BEFORE they started my nails. Laughing and stomping around, grabbing my hand to do the manicure. I will not return!! I will not recommend and I will go out of my way to let people know not to go there!
Jack (did my full set) and the rest of the staff here do an amazing job. I enjoyed my experience and I will be back.
We called about 30 minutes before closing to see if they would take us for a manicure and pedicure and we were ten minutes away. They accommodated us. We got there and the employees were very pleasant, conversational, detailed, and took their time. I haven’t received that kind of service at another nail salon in this area before. Thank you!
That was the quickest pedicure I’ve ever received. She cut my toes down to the skin, and she was also very ruff. She also barely scrubbed my feet. I did leave a $10 tip and I got the regular pedicure with gel polish.
This place is unsanitary. The lady who waxed me double dipped in the wax pot multiple times…she only used one stick for my entire brow wax going back and forth from my face to the wax pot multiple times. That is unsanitary and just nasty. She was too rough and caused my skin to tear with the wax. then she was rude when I wanted to pay with card instead of cash. Then stood over me and would not give me my card back till i signed the receipt with her tip. I will not go back here.
Easily the worst mani/pedi I have had in 10 years. Cuticles were painted over, nails were not shaped, everything was super sloppy. I think after I declined the upsell the technician checked out. She became noticeably annoyed and shuffled me out with subpar service. Once I saw the shoddy job on my toes, I just had her take off the polish and manicure my hands. I figured she could save me that service and I would just paint at home......no such luck. Shoddy work again and I had to ask her to come back and put the base coat on more than 1/2 my nail. So frustrated they got 44 dollars for this work. But NEVER again!!!!!!!!!!
Customer service was awful this time. We get our nails done and the polish chips off the next day. LA says we did not put our hands under the light correctly. They should tell us what we should do if we pay this much money and we tip them really good. Tech took a long time and still the polish chips. We no longer will use this business especially since they blame us for the chipped GEL nail polish.
The owner does really awesome nails and the customer service was great. They took good care of us. He did the American manicure on my nails and they looked fabulous. The lady who helped my friend was also very sweet and she did a great job on her nails as well. We will definitely be coming back!
Place Pictures
La Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 08:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 08:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 08:00 PM |
| Saturday | 09:30 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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