Vanity nails &spa

+1 704-933-1200

2614 Dale Earnhardt Blvd, Kannapolis, NC 28083 United States of America

Open Today: -

Quick Facts About Vanity nails &spa

Vanity Nails & Spa Place has several strengths based on the comments provided. Firstly, customers consistently mention that the salon is clean, modern, and well-organized. This is an important factor in creating a positive experience for customers, as cleanliness and organization contribute to a sense of professionalism and attention to detail.

Secondly, the salon is commended for its friendly and welcoming staff. Customers appreciate the warm greeting upon entry and the offer of a drink. The employees are described as gentle and helpful, ensuring a relaxing experience for customers. Positive interactions with staff members create a sense of care and respect, enhancing the overall customer experience.

Additionally, customers highlight the great selection of gel polish colors and the quality of the nail services. The salon is praised for its efficiency and lack of waiting times. This indicates that they prioritize customer satisfaction by providing timely services without compromising on quality.

However, there are also some weaknesses identified in the comments. One customer mentions that another customer and her stepdaughter received poor service. The employees were speaking in another language during the service, which made the customer uncomfortable. In addition, the customer reported that her nails were not done as requested, with inaccurate shaping and bleeding from excessive filing. The experience was further worsened by the employee's behavior, as she FaceTimed her son to discuss her financial situation while performing the service. This demonstrates a lack of professionalism and attention to customer needs.

Another customer mentions a previous negative experience with an employee named Monica, whose attitude was reportedly unpleasant. Although Monica is no longer working at the salon, it indicates that there may have been limitations in employee management and quality control in the past.

Furthermore, one customer expresses disappointment with their recent visit, stating that the polish from a previous appointment was still visible after getting a fill-in. The customer also felt rushed and was charged for a reshape fee despite not requesting it. This suggests a lack of attention to detail and customization of services based on individual customer preferences.

In summary, the strengths of Vanity Nails & Spa Place include its clean and organized facility, friendly and welcoming staff, and a great selection of gel polish colors. However, weaknesses are evident in the form of inconsistent service quality, including lapses in professionalism and lack of attention to customer preferences. These weaknesses highlight areas for improvement to ensure a consistently positive experience for all customers.

Best TL Reviews

What a great experience from start to finish for my pedicure! This salon is clean, modern & very organized. Upon walking in I was greeted immediately & offered a drink! They got me straight to a chair where the employee was very gentle & made sure I had a relaxing experience. There was also a very nice lady that helped me choose a color & did not pressure me to get extra add ons. I felt cared for and respected as a customer during my visit! I really enjoyed my pedicure & will be back for any future nail needs! Thank you for all you do & for giving me a great experience!

Absolutely beautiful when you walk in with all their Christmas decorations! Staff was very nice. Me and my best friend went for pedicures for my birthday and the ladies were sweet and funny and did a fantastic job on my feet. My friends toes looked good only problem was while cutting cuticles she was cut twice but that’s something that can happen. Overall experience was great. Definitely going back!!!

I'm so glad I've found Vanity Nails! This was my second visit and I got coffin shaped nails. They have a great selection of gel polish colors. They are very clean and organized. I have nothing but great things to say about this establishment. I would most definitely recommend.

There was no wait. The owner is very friendly along with the lady that served me.I recommend this place. They are efficient

Me and my step daughter came here to get our nails done two days before Christmas.The service was awful the two ladies spoke in their language almost the entire time and kept laughing and looking at us, it made me extremely uncomfortable I was charged 85 for my nails alone and she didn't do them like I asked. My nails have specks of blue in two of them. I asked her to fix the shape which where supposed to be stilettos they where a weird rounded square. In the process of fixing the shape of one she repeatedly kept filing my skin till it bleed. I was charged 30 for three piece of gold flakes in which I did not like she processed to tell me she already worked to hard on my nails, which look like garbage. A nail student could have done better. And to make matters worse she FaceTime her son to let me know she's a single mother of two kids just to tell me she makes a living from tips. At that point she reduced her tip in half I was going to give each of the ladies 30 in spite of the hack job they did on our nail but I only gave them 15 which was still far to kind. My step daughters nails looked horrendous. Now the reason I wrote this review is the finger she made bleed is infected and my finger is swollen and I have to take antibiotics. Thanks alot

Definitely my new nail salon go to!! Really good service

This was my first time going in years. I stopped going here when they had someone working here named Monica. Monica did great work but her attitude was pretty bad.

I've recently moved back into the area so I decided to go back and give them a shot. Monica is no longer there but the other girls there did awesome work!

I use to go here a long time ago and they never disappointed me, but this time im highly upset. You can still see the polish that i had on prior to getting a fill-in and also where the guy didnt go up enough with the acrylic, not only he rushed but he also reshaped my nails when i never asked him to i told him to just take em down a little. Then charges a reshape fee when i never asked for it. I will not be going back.