T & S Nail Spa

+1 660-582-2263

521 S Main St, Maryville, MO 64468 United States of America

Open Today: Closed

Quick Facts About T & S Nail Spa

T & S Nail Spa has both strengths and weaknesses based on the comments provided. Let's analyze them in detail.

Strengths:

1. Always wonderful service: According to one comment, the salon consistently delivers excellent customer service. The staff is friendly and ensures customer satisfaction. This implies that T & S Nail Spa values their customers and prioritizes their needs.

2. Did an amazing job on my nails: Another customer praises the salon for their skilled technicians. They mention receiving a gel acrylic full set and were satisfied with the outcome. This highlights the expertise and professionalism of the staff at T & S Nail Spa.

3. Super affordable: In the same positive review, the customer mentions that the prices at T & S Nail Spa are reasonable. This could be a competitive advantage for the salon, as affordability attracts more customers.

Weaknesses:

1. Rushed service and poor quality: One dissatisfied customer reports a negative experience. They mention feeling rushed when choosing a nail color, and the technician failed to shape the nails according to their request. Additionally, dust chunks were left on their nails, resulting in an uneven application. Furthermore, the gel manicure started chipping off after only four days. This reveals a lack of attention to detail and a failure to meet expectations.

2. Inadequate customer support and resistance to refunds: The comment from a customer who brought their granddaughter for a birthday present highlights a lack of satisfactory response from the salon. They received poor nail application, and the salon failed to provide a refund, insisting on fixing the nails for a third time. This demonstrates poor customer service, as well as a reluctance to address and rectify customer dissatisfaction.

3. Unprofessionalism and poor scheduling: Another commenter recounts a negative experience with T & S Nail Spa's customer service. They were hung up on when trying to book an appointment, indicating unprofessional behavior. Additionally, a regular customer shares a recent incident where their appointment was mishandled by the salon. Despite being a loyal customer and not at fault for the scheduling mistake, they were charged a fee and met with resistance when requesting its waiver. This shows a lack of customer care and the potential for poor communication within the salon.

4. Rude behavior towards paying customers: The final comment accuses the salon of being rude to paying customers. This raises concerns about the overall atmosphere and customer treatment at T & S Nail Spa.

In conclusion, T & S Nail Spa has strengths in terms of consistent wonderful service, skilled technicians, and affordability. However, their weaknesses include rushed and poor-quality service, inadequate customer support, unprofessional behavior, poor scheduling, and alleged rude behavior towards paying customers. It is essential for the salon to address these weaknesses to improve customer satisfaction and reputation.

Best TL Reviews

Always wonderful service. Friendly staff and they alwaus make sure we are happy.

Went there for a gel manicure. They pushed me to hurry up and pick a color. Even though I was early to my appointment. When she was doing my nails I had to ask her to shape them and make them shorter. She was going to start painting them the way they were. She didnt clean the dust off my nails so when she painted them there was dust chunks on them. When I said it wasn't smooth she tried to cut the bumps off of 2 of my nails. In doing so she cut the gel polish off and had to touch it up. Now 4 days after getting it done it is chipping off on the tips. Usually a gel manicure will last me 3 weeks.

My Granddaughter went and had her nails done as a Birthday present from me. There was to much Polish there two nails that had what looks like a tear drop on them. The person that did them, had to fix some of the others as you'll see I am posting. We will not be recommending this service to anyone. They wouldn't even refund at least half the money. Charged her $70 on top of that.I will not be recommmending this business to anyone and I courageing them to go else where. Even wanted her to come back to fix them for a third time. No she's not they should have fixed the problems by the second time.

They did an amazing job on my nails! Full set gel acrylics! Matte black! Coffin style! Super affordable and very professional! I definitely recommend!

The worse service I have ever gotten! I have been getting my nails done for over 20 years. And never have I EVER had my polish come off within 2 days! I am not from the area and this place was recommended. I paid more than I'm use to thinking I was getting gel polish. Not only is my polish peeling but their not gonna fix it. Would NOT recommend this place.

This place will never receive my business. I called to book an appointment and was hung up on. Very unprofessional.

I used to come here often, they were always able to get me in and did a good job. I tipped well and was a loyal customer. Last week I made an appointment for a Saturday, I show up and the lady said my appointment was yesterday. I said no, I would’ve never scheduled it for Friday as I was out of town. She messed up the appointment and charged me a $10 fee. I asked her if she could waive the fee as I’m a loyal customer, I don’t miss appointments and she screwed up the scheduling. She wasn’t willing to waive the fee one time. They lost me as a customer. ????????‍♀️

There is only 2 nail spa in Maryville and they are rude to paying customers.