Dira Hair Braiding Salon

+1 732-246-3376

97 Newport Ave, Somerset, NJ 08873 United States of America

Open Today:

Quick Facts About Dira Hair Braiding Salon

Dira Hair Braiding Salon has both strengths and weaknesses based on the comments provided.

One strength mentioned is that they do a really good job with braiding. Multiple customers express satisfaction with their hair and mention how they love the end results. This indicates that the salon has skilled stylists who are able to provide quality braiding services.

Another strength mentioned is the professionalism of Ms. Dira. Customers appreciate her pleasant attitude and professionalism, indicating that she provides a good customer experience. The comment about the salon being clean, neat, and not noisy also suggests a positive environment for customers.

Additionally, the salon offers a reasonable price for knotless braids, which is appreciated by customers. This affordability is seen as a positive aspect of the salon.

However, there are several weaknesses that emerge from the comments as well. One common complaint is regarding the timeliness and appointment management of the salon. Multiple customers mention instances where they had to wait for extended periods of time despite having an appointment. There are also instances where customers were forgotten in the appointment book or ignored. This inconsistency and lack of organization is seen as a major weakness.

Another weakness highlighted is the difficulty in booking appointments and the lack of responsiveness from the salon. Customers mention missed calls and not receiving a call back, which leads to frustration and disappointment. This lack of communication and responsiveness can cause inconvenience for customers.

There is also a comment mentioning a change in attitude from the stylist. Initially, the customer had a positive experience, but on a subsequent visit, their experience was negative. The stylist left for another appointment without informing the customer, which demonstrates a lack of professionalism and customer service.

Furthermore, a recommendation is made to update the salon hours on their Google Business account and to hire a receptionist. This indicates that the current system for handling appointments and customer inquiries is lacking and needs improvement.

In summary, Dira Hair Braiding Salon has strengths in terms of providing quality braiding services, having a pleasant and professional stylist, and offering reasonable prices. However, there are weaknesses in terms of appointment management, responsiveness, and customer service. These weaknesses, particularly the lack of organization and communication, need to be addressed for the salon to improve its overall customer experience.

Best TL Reviews

They do a really good job but the last couple of times I've gone there they took me 2 hours after I had an appointment, forgot to put me down in the appointment book after calling them twice to confirm the appointment, or straight up ignored me. You'd have to be very careful with them. I've gone here for years and never had a problem with them until recently.

Only Shoulder length MicroBraids

$120

$50 Deposit

Contact: Insta 13eyondlove

(Bring your Hair)

Fatou did an excellent job on my braids! It was my first time at this braid salon but it won’t be the last time!

June 29, 2022-update

This was my 3rd visit to this awesome Braidshop! Dira put Fulani braids in my hair today and they are gorgeous!

Love my hair, always pleased with the end results. Ms. Dira is very nice & professional.

I absolutely love Dira... Every time I go which isn't very often because I hate taking braids out lol but when I do go she's always pleasant and kind to me as well as my kids and our hair is always slayed so I recommend her and her team.

I am not a regular customer. But she accepted the day I called to do my hair after seeing the style I wanted. (It was just 7 cornrows). She was nice, patient, and her salon was clean, neat, not noisy. I returned 6 months later and her attitude was much different: It was very difficult to book ( few missed calls) Finally the day of the appointment I called to inform her would be few minutes late. I arrived 10mn late and she told me she has an appointment and left. She never called back. I will not go back

Been getting my hair done here for years. I later called the place, where they told me to text Dira. I texted her, no answer. My mom helped by calling her on her cell as well, and a person who wasn’t Dira said she’ll call us back which im still waiting til even now for a ring. Very disappointed that I have to find another place to get my hair done since they do hair so well, but the service is not the best.

I love coming here to get my hair (knotless) braided! Reasonable price and all the ladies are friendly yet professional.

I do have two business recommendations:

1. Update salon hours of operation on your google business account so customers know when you’re open.

2. Hire a receptionist to handle answering the phone and making appointments on the spot rather than waiting for someone to call customers back/customers doing follow up calls days later.