Nails Expo

+1 305-947-8347

1280 NE 163rd St, North Miami Beach, FL 33162 United States of America

Open Today: -

Quick Facts About Nails Expo

Nails Expo place, based on the comments provided, has both strengths and weaknesses.

Starting with the strengths, one of the positive aspects highlighted by customers is the friendly and attentive customer service. Many customers mention that the staff, particularly Mimi and Kevin, take care of them and provide excellent service. They are described as knowledgeable, neat, and thorough, ensuring that customers leave feeling satisfied and with their feet feeling new. The employees are also praised for their good communication with customers, remembering first-time visitors and asking permission before cutting natural nails. This shows that the staff values customer preferences and tries to personalize the experience. Additionally, the salon is mentioned to be clean, which is an important factor for customers when choosing a nail salon.

Another strength pointed out by customers is the affordability of the services. It is mentioned that the place offers low prices for both eyebrow waxing and acrylic nails. This is appealing to customers who are budget-conscious and appreciate the accessibility of these services at a reasonable cost.

Furthermore, some customers express their loyalty to Nails Expo place, mentioning that they have been coming here for several years. This indicates that the salon has established a loyal customer base and has been able to retain customers over an extended period of time. This could be a sign of consistency in service quality and customer satisfaction.

However, there are also several weaknesses highlighted in the comments that could potentially be areas for improvement. One of the major concerns mentioned by customers is the quality of the nail services. Some customers are dissatisfied with the polish application, stating that it was sloppy, lumpy, and thick. Additionally, one customer mentions that their diamonds fell off on the same day, indicating a lack of durability in the nail work. Another customer complains about the lack of attention to detail and precision, suggesting that the technician needs more practice.

Another criticism mentioned by a customer is the lack of organization and timeliness. They explain that they had to wait for 30 minutes before the staff initiated turning on warm water for a foot soak. This demonstrates a lack of efficiency and attentiveness to customer needs.

Additionally, one customer raises concerns about the sanitation practices at the salon. They mention seeing the same yellow sponge being used on everyone's feet, which raises questions about hygiene and the use of disposable or adequately sanitized tools.

In terms of communication, there is feedback indicating that some customers had difficulty conveying their preferences to the technicians. They express frustration with technicians not listening to their instructions or disregarding their input. This suggests that there may be room for improvement in the communication and understanding between customers and staff.

Overall, while Nails Expo place has strengths such as friendly customer service, cleanliness, and affordability, there are areas that need improvement, particularly in nail service quality, organization, sanitation practices, and communication. Addressing these weaknesses could help enhance the overall customer experience and satisfaction at Nails Expo place.

Best TL Reviews

Decided to give this place a try on a whim since it's not too far and my regular spot hasn't reopened yet due to covid 19 and I regret not waiting for my regular spot. The lady did a horrible job on my polish, it's very sloppy, lumpy, and thick. I should've asked for someone to do it over but honestly I just wanted to leave asap. At least they were nice but lesson learned!

NEVER AGAIN. THE LADY WHO DID MY NAILS NOT ONLY CREATED A DISASTER,my diamonds fell off the very same day, and she was impatient. I Tried to point her in the right direction in terms of what I wanted but I guess she thought she knew better. All in all she needs wayyy more practice and needs to stop playing with peoples money and time. If you are reading this I do not recommend a visit to “NAIL EXPO”. Btw yes they use that same yellow sponge ???? on everyone’s feet I’ve seen it with my own eyes!

Mimi always takes care us! This is my go to place. Based on my experience, you have to be specific on exactly what you want. Overall, its an excellent business. Not to mention, she has the best eye brow waxes. I would recommend this place! Morning times are the best time to come in, very quiet and your in and out.

Kevin and Mimi always take care of me and provide excellent service. I've been coming here for several years. They are very throurough and neat. My feet always feel new when I leave. Most salons barely let you soak your feet much less scrub and clean your cuticles. You won't be disappointed.

So sweet very knowledgeable!

Wonderful and excellent customer service,

Very clean! Employees have great construction with customers! Remembers first-time customers! My first time there and they remembered me???? asked permission before cutting my natural nails, picked up my and purse for me! I'm dark skin felt comfortable there even was another woman that was maybe Caucasian or Spanish either way No racism here. All customers are treated and respected equally. Even though they spoke in their native language I felt very comfortable. Well taken care of. And witness other customers being well taken care of as well. I recommend everybody to come to this. Beautiful nail salon???? also without gel For a manicure is 25. With gel is 35 I love my nails. They're absolutely gorgeous. And I normally don't get my nails done. And this was the first place. I wanted to go to get my nails done before my birthday. This will be my regular nail salon Spa.

I love this place. I kid you not they are so professional and polite that l can’t help but give them a great review. The entire staff is amazing. I usually don’t listen to reviews because they can be biased at times but they are truly amazing and deserve six stars if I’m being honest.

I went in to get my eyebrows waxed and the lady was very nice. She made sure not only to properly shape them but she trimmed the hair that was too long. I have never found a place that waxes for such a low price and that does acrylics for a low price as well

Not what they used to be at all !!!! Went into the shop and was seated for only 30 minutes later for me to say something for someone to initate turning on warm waterto soak my feet. It would of felt like i was talking to an ididot when asking for warm water for my feet. They never used to be like this. If asking for customer service should be a problem then next time i will go else wear.