Lee Nails

+1 910-457-0837

4956 Long Beach Rd SE #13, Southport, NC 28461 United States of America

Open Today: -

Quick Facts About Lee Nails

Lee Nails Place has a mix of strengths and weaknesses based on the comments provided. In order to analyze these, we will explore the strengths first.

One of the strengths mentioned in the comments is the convenience of the salon. A customer mentioned that even though they arrived close to closing time, the staff was able to accommodate them for a pedicure. This flexibility was appreciated by the customer and could be seen as a positive trait of Lee Nails Place.

Another strength highlighted in the comments is the friendliness of the employees. One customer mentioned that the employees were friendly and had a sense of humor, creating a positive atmosphere during the visit. This can contribute to a pleasant experience for customers and build a positive reputation for the salon.

Additionally, the appearance of the salon was mentioned as a strength. Despite not providing attractive photos online, one customer mentioned that the place looked nicer in person. This suggests that the salon may have a welcoming and well-maintained environment, which can be appealing to customers.

Now, let's move on to the weaknesses outlined in the comments:

One noticeable weakness is the inconsistency in service quality. Some customers had negative experiences with their manicures and pedicures. One customer mentioned that their nails did not resemble the desired design, and another expressed disappointment with the overall outcome of their nails. This inconsistency in service quality can be a significant weakness, as it may result in dissatisfied customers and damage the salon's reputation.

Another weakness mentioned by a dissatisfied customer is the lack of cleanliness and professionalism. This customer experienced rushed service, cold water during their pedicure, and noticed unclean practices. The employee seemed more focused on accommodating a walk-in customer rather than providing proper service to the original appointments. These concerns about cleanliness and unprofessional behavior are major weaknesses, as they can significantly impact the overall experience and even potentially lead to health issues, as mentioned in the case of an ingrown toenail and fungal infection.

In addition, the issue of time management was highlighted by a few customers. One customer waited for half an hour for the pedicure water to turn cold, and another mentioned that their pedicure was rushed. These experiences imply that there may be a lack of consistency in scheduling and managing appointments, resulting in customer dissatisfaction.

In conclusion, Lee Nails Place has both strengths and weaknesses. The salon's strengths include convenience, friendliness of employees, and the physical appearance of the location. However, weaknesses were observed in inconsistent service quality, issues of cleanliness and professionalism, and poor time management. Addressing these weaknesses will be essential for improving the overall customer experience and maintaining a positive reputation for the salon.

Best TL Reviews

I asked for the design in the last photo. They let me walk out like this. :(

I don't normally write reviews unless I'm really happy or really disappointed. When I walked in to this nail spa it was 6:15 pm and they close at 7:00 pm. I was pleased to hear they could squeeze me in for a pedicure. I started getting discouraged after soaking my feet for half an hour and the water turned cold. There was only one lady doing pedicures who was occupied with another customer and I just about walked out. I'm very glad I didn't

I went to get a pedicure and manicure today and when I say for $50 I could’ve done a better job myself. Maybe all of them aren’t bad but the guy with the thick gold chain and gold wrist watch do not recommend. I’ve never been so upset with my nails.

Quick easy manicure. It was a fair price. The place looks alot nicer than photos provided!

My granddaughter and I decided on the spur of the moment to get pedicures, and went into the first place we spotted. We were immediately seated.,no waiting.

The employees were friendly, 2 appeared to not speak much english, the third was talkative and humerous. No complaints about the pedi, LOVED the massage chair, and my feet are silky and look great. A full hour, no rush. Will definitely be back, we were both impressed and happy with the results.

When I walked in to this nail spa it was 6:15pm and they close at 7:00pm. I was pleased to hear they could squeeze me in for a pedicure. I started getting discouraged after soaking my feet for half an hour and the water turned cold. There was one lady doing pedicures who was occupied with another customer and I just about walked out. I’m very glad I didn’t. I got the best pedicure I’ve ever had.

I got an ingrown toenail and a nasty fungal infection from the same appointment. I booked pedicures a week in advance with a friend who came down from Wilmington. Our pedicures started at the same time. About 5 minutes in— a regular of my nail tech walks through the door and asks the guy if he has time to “squeeze her in”. He tells her to “give him 5 minutes.” He proceeds to rush through my pedicure. Cold water. No massage. He cuts my big toenail at an angle instead of trying to get a little bit of dirt out from under the corner of my toenail that he noticed when removing some leftover polish. (This became a painful ingrown toenail). He slaps some paint on my toes and rushes off to help this other woman. I sat in the lobby for 25 minutes listening to him chit chat with the walk-in while my friend got her feet massaged and actually receives the pedicure service that we both booked in advance, and got charged the same amount for. Terrible service and obviously uncleanly. It wasn’t worth the ingrown toenail, the fungal infection, or the money I paid.

I’m so disappointed with my nails I have a design that I wanted and my nails look nothing like the design and they rushed to do them and they don’t look good at all???? the design is down below and the second picture is what my nails look like