Hairplay

+1 336-599-0548

905-B N Madison Blvd, Roxboro, NC 27573 United States of America

Open Today:

Quick Facts About Hairplay

Strengths:

1. Talented stylists: The comments consistently mention the excellent work done by the stylists at Hairplay Place. Both Shantell Reese and Amanda Davis are praised for their skills in cutting and coloring hair. This indicates that the salon has skilled professionals who are able to deliver high-quality services to their clients.

2. Friendly atmosphere: Multiple comments highlight the welcoming and friendly atmosphere at Hairplay Place. The positive and comfortable environment creates a pleasant experience for clients, making them feel at home. This can contribute to customer satisfaction and encourage repeat business.

3. Knowledgeable staff: The comment about receiving great advice and knowledge regarding hair care suggests that the stylists at Hairplay Place are knowledgeable in their field and able to provide valuable guidance to their clients. This can help clients make informed decisions about their hair and maintain its health.

4. Attention to detail: The comment about Meredith taking the time to understand the client's hair and discuss each process before proceeding indicates that the stylists at Hairplay Place pay close attention to detail. This attention to detail can result in personalized and tailored services that meet the specific needs and preferences of each client.

5. Variety of services: The positive comments regarding both cutting and coloring hair suggest that Hairplay Place offers a wide range of services. This can be appealing to clients who want to have all their hair needs met in one salon.

Weaknesses:

1. Disrespectful stylist: One comment mentions a negative experience with a stylist being disrespectful. This is a significant weakness as it reflects poorly on the professionalism and customer service of the salon. Such incidents can lead to customer dissatisfaction and damage the salon's reputation.

2. Lack of response from the owner: The comment also mentions reaching out to the owner with a complaint but receiving no response. This lack of responsiveness suggests a lack of concern for customer feedback and a potential lack of accountability. It is important for salon owners to address customer complaints and concerns promptly to maintain customer satisfaction.

3. Lack of communication with unhappy customers: The salon owner mentions in their comment that none of the unsatisfied customers reached out to them personally to discuss their concerns. This suggests a potential weakness in communication between the salon staff and customers. It is crucial to establish open lines of communication and encourage customers to provide feedback to resolve any issues or improve the customer experience.

Overall, Hairplay Place has several strengths, including talented stylists, a friendly atmosphere, knowledgeable staff, attention to detail, and a variety of services. However, the salon needs to address weaknesses such as disrespectful behavior from stylists, lack of responsiveness to customer complaints, and potential communication gaps to maintain a positive reputation and customer satisfaction.

Best TL Reviews

Had my hair done by Shantell Reese and she did a fabulous job. I will definitely be going back. Everyone should schedule an appointment with her.

I am adding an update because it has been a year and Shantell is my regular stylist. She does a fabulous job cutting and coloring my hair. I still think everyone should hurry and make an appointment with her, you won’t regret it.

Went with my daughter to get her hair done. Beautiful place and Fantastic people.

I was tired of the constant root touch ups so I popped into Hair Play for some advice... the best thing I’ve done in a while!!! The knowledge and advice was stupendous! I knew I was in the right place as soon as they started checking the condition and grade of my hair! Amanda Davis did the full on fouls and cut and style and took her time to reassure me that I was in good hands! You get her undivided attention! The girls are all so friendly! You feel welcome and right at home!

The customer service is fantastic! And the prices are great!!

Amanda Davis, you are an angel! You did a fantastic job! I love my hair again! ????????????

I had been a client for a couple of years, brought in a few new customers one from my hometown of VA. Beach. I really loved how my stylist cut and colored my hair and tipped accordingly. I called to make an appointment with her about 6 months ago, and she was very disrespectful, she thought she had put me on hold, however she did not and I got an earful of how she really felt......very rude, very immature.....if she did not want to do my hair just say so and I will gladly take my business elsewhere.....and I did reach out to the owner Joy in a message on there website....never heard back... Very disturbing.

I am the owner at HairPlay salon. I am also a stylist there. The salon has a fantastic atmosphere. We have 9 stylist who have all been well trained and continually take time to educate themselves further in the latest styles, colors, trends, and techniques. All of us have a passion for hair and a loving heart for our clients and business. We aim to please all of our Clients and take time to get to personally know all of them. They become a extended part of our family. As I look through some of these reviews I’m happy and proud of my salon and staff, but there are a few that upset me. As I look at the reviews that are not so good I notice that none of these people have contacted me personally to discuss these matters. I would hope if your experience was bad you would have contacted me to discuss and get to the bottom of each situation. So we can make things right or your experience better. We are a small business and reputation is everything. This is our future and how we provide for our families and make a living. I would hope before you post any reviews that you would allow us to correct any issues and learn from our experiences.

This salon has been such a blessing to me. Meredith really takes the time to know me and my hair and since I'm a person that changes my hair often she always goes through each process with me before she does anything. I appreciate the attention to detail so much. I love my hair and fully trust Meredith with my thick precious mane! I love the atmosphere of this salon, it usually just feels like having coffee with friends. I live in Durham and it's worth the drive!!

I get my hair done by Amanda and she is a fabulous colorist.

And the atmosphere at Hairplay is wonderful. Clean. Beautifully decorated. Very comfortable atmosphere.

I can only say good things about HairPlay Salon. I've been going to Paula for years and she's always taken good care of me. I think she's the only person that's ever been able to cut my curly hair properly. All the girls there are super nice.