Quick Facts About Empress Nail
Empress Nail place has received mixed reviews from customers, with some praising the quality of service and others expressing dissatisfaction. In order to provide an analysis of the strengths and weaknesses of the salon, let's break down the comments and assess the overall performance.
Starting with the positive comments, one customer had a great experience getting a special love design for Valentine's Day. They felt it was worth the $30 price tag and found their nails to be beautiful. Another customer was impressed with the overall experience at the salon, commending the kind and helpful staff, clean environment, and trendiness of the nail designs. They express loyalty to Empress Nail place and intend to continue visiting in the future. Additionally, a customer said that the service they received was above average and that it made them feel good about themselves and refreshed. They were pleased with the care given and felt that Empress Nail place provided superior service compared to other salons they had visited in the past.
Moving on to the negative comments, one customer was disappointed with their nails, describing them as uneven and lumpy. Despite not being a picky person, they felt that the $50 they paid was not justified by the quality of the service. Another customer had a more serious issue, as the nail technician accidentally injured their nail beds, which caused bleeding, swelling, and pain. They expressed concern about the potential for infection. Another negative review focused on a poor pedicure experience. The customer mentioned that the technician was preoccupied with phone calls and FaceTimes during the service. They also criticized the lack of thorough foot care, stating that their heels were not properly pumiced and that excessive rubbing on the arch was painful. Moreover, the customer found the salon to be dirty and cluttered, feeling that the low price of $31 paid with cash matched the low quality of service they received.
Analyzing this feedback, we can identify several strengths and weaknesses of Empress Nail place.
Strengths:
1. Special designs: The salon offers unique and attractive designs for special occasions, which customers are willing to pay extra for.
2. Good customer service: Many customers appreciate the kind and helpful staff, as well as the attention to the latest nail trends.
3. Cleanliness and ambiance: The salon is praised for maintaining a neat and clean environment, making customers feel comfortable and pampered.
4. Overall satisfaction: Some customers have had positive experiences and walked out with high-quality looking nails, leaving them happy and refreshed.
Weaknesses:
1. Inconsistent quality: Some customers have reported issues with the quality of service, including uneven, lumpy nails, and injuries to nail beds, indicating inconsistencies in the skills of the technicians.
2. Lack of attention during service: A negative review highlighted a technician's distraction with phone calls and FaceTimes. This reflects a lack of professionalism and focus on the customer.
3. Hygiene concerns: The customer who found the salon dirty and cluttered raises concerns about cleanliness and overall hygiene practices.
4. Price-to-value ratio: Some customers felt that the prices charged did not match the quality of service they received, raising questions about the overall value the salon offers.
In conclusion, Empress Nail place has strengths in offering special designs, providing good customer service, maintaining cleanliness and ambiance, and satisfying some customers with quality results. However, there are weaknesses in terms of inconsistent quality, lack of attention during service, hygiene concerns, and perceived affordability. To improve and address these weaknesses, the salon should focus on consistent training and skill-building for technicians, enforce phone-free service, prioritize cleanliness and organization, and reassess pricing to match the level of service provided.
Best TL Reviews
Got nails done for valentine's day usually $20 for gel nails. I paid $30 for the special love design, it was worth it. Still have polish on some nails. Second time I had my nails done. They are beautiful!
My nails were uneven and lumpy on the top. And I'm not a super picky person but these are not worth 50 dollars at all. I would post a picture but for some reason, Google isn't giving me that option.
Love empress nails. ,the staff are always very kind and helpful, the business is neat and clean, they keep up with latest nail trends ,and they pamper you. I will always come here
A salon above the rest! A decade of getting my nails done in salons and I've never had service this good! Not only do you walk out with high quality looking nails but you actually leave feeling good about yourself and refreshed. I can't see myself ever going anywhere else. Thank you for your amazing care, Empress Nails!
i originally was trying to go to a different salon but they didn’t have anyone there for acrylics so i called around and Empress had last minute availability. They had a lot of color options and staff was friendly, but the nail tech skinned my nail beds on 2 nails!!! these are pics of the next day after they bled and are still swollen and hurt. i just REALLY hope i don’t get an infection(s)!!!!!!
They are amazing! Not only did they do an amazing job on my nails for a great price, but they also were so great and sweet with my newborn daughter! What a great salon! I am happy to say that I will be back for sure in the future! I love my nails!
Steve is AWESOME!!! He took such good care of my niece today, it's her birthday and he treated her like royalty. And she is absolutely OBSESSED with her nails. Thank you Steve, Tina and staff! You have customers for life with us!
I just received the worst pedicure! The girl took 2 phone calls and 2 FaceTimes while doing my toes. A child could have painted my nails better than this! She barely pumiced my heels but kept rubbing the arch, which was painful. Arches aren’t rough! I am appalled.
The price was low at $31 if paying with cash, but the shop was dirty and cluttered. I definitely got what I paid for!
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Empress Nail Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | Closed |
How to go there
Location
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