Song's Barbershop

+1 910-867-4391

5931 Yadkin Rd, Fayetteville, NC 28303 United States of America

Open Today: -

Quick Facts About Song's Barbershop

Song's Barbershop place has several strengths and weaknesses based on the comments provided. Let's analyze them in detail:

Strengths: 1. Skillful and Experienced Barbers: According to the first comment, Ms. Song, the owner, personally cuts hair and provides a high-quality service. This suggests that the barbers at Song's Barbershop have the necessary skills and experience to deliver a good haircut.

2. Affordable Pricing: The first comment mentions that the haircuts at Song's Barbershop cost $12, which is considered well-priced. This affordability can attract a wide range of customers and make the place accessible to many.

3. Excellent Customer Service: The comments highlight the great customer service at Song's Barbershop. The presence of a neck massage and mini scalp massage shows that the barbershop goes beyond just providing haircuts, offering additional pampering services to enhance the customer experience.

4. Attention to Detail and Personalization: Multiple comments mention that the barbers at Song's Barbershop take the time to ensure that customers look good and inquire about their preferences, whether they desire a military or civilian haircut. This personalized touch can make customers feel valued and satisfied with their experience.

Weaknesses: 1. Declining Quality: The second comment indicates a decline in the quality of haircuts received in recent visits. The customer expresses dissatisfaction with the inability of the barbers to meet their specific instructions and achieve the desired high and tight military cut. This suggests a potential inconsistency in the skill levels and attention to detail among the barbers at Song's Barbershop.

2. Language Barrier: One comment mentions that neither the owner nor the barber spoke fluent English. This language barrier can hinder effective communication and create difficulties in understanding and meeting customer expectations.

3. Lack of Accountability: In one instance, a customer complains about receiving a bad haircut but not receiving an apology or a willingness to correct the mistake from the barber or the staff members. This lack of accountability and failure to acknowledge and rectify mistakes can lead to dissatisfaction and a negative customer experience.

4. Inconsistent Performance: Another comment expresses disappointment with the shaky hands of one barber, leading to an unsatisfactory haircut. This inconsistency in skill and performance raises concerns about the overall level of expertise and training at Song's Barbershop.

5. Division of Tips: A customer mentions that tips are split among the barbers at Song's Barbershop, potentially discouraging individual barbers from providing exceptional service. This can result in subpar performance and a lack of motivation for the barbers to go above and beyond for their customers.

In conclusion, while Song's Barbershop has strengths such as skillful barbers, affordable pricing, and excellent customer service, it also faces weaknesses such as declining quality, a language barrier, lack of accountability, inconsistent performance, and a potentially demotivating tipping system. These factors should be considered when evaluating the overall strengths and weaknesses of the establishment.

Best TL Reviews

One of the best korean barbers in town. 1st time I visited this establishment Ms Song cut my hair personally. The highlight of course is the neck massage which I've noticed some barbers just skip over not Song. Very pleased. All of this for $12. Top notch place.

I have been using Song's since 2018 and generally they are very good. Well priced, friendly and do a good cut. However, the most recent 3 visits have been below average in terms of cut quality. I receive a traditional high and tight, skin, and taken up high before blending. Yesterday I had to explain to the barber multiple times to take the sides up higher, shave it as she didn't do, and touch up areas she didn't hit with the trimmers. I eventually just left as I was tired of explaining. I'm disappointed in the quality as of late because it just isn't there. I will be looking for another barber who can follow instructions and cut a high and tight with skin on sides. It's a basic military cut but lately it's been hard for them to get right.

To answer the owners question, she didn't provide her name nor did the barber previously. Both didn't speak the greatest English and were women who looked to be 40 or older. Cleaning house is great but doesn't fix 3 bad haircuts that I paid for but didn't get what I asked for.

The worst haircut I've probably ever had in 36 years. ???? The first three images are what I left out of there looking like after a cut vs the last two images which I showed her for reference. I'm not saying this to be rude but the lady cutting my hair had very shaky hands and I didn't feel comfortable but allowed her to proceed anyways. The finished result says it all. I usually go up the road to Lee's and see the same lady I've used for years but she was off and I regretfully decided to just try another shop as I needed a haircut asap, lesson learned.

Fast, well cut. Great price! Well worth it. Would recommend to anyone.

My favorite place to get a cut. They take the time to make sure you look good, military or civilian.

Great customer service and the mini scalp massage is awesome!!

A few days ago I went with my two sons, I had a bad Experience with one lady.

Seems like she didn't finish cutting my son hair and she proceeded to cut someone else hair. I complained and she only talked about the prices of the hair cut, how she charged

$ 16.

The lady's working there next to the counter, she was very Rude and need to improve her hair cutting skills. Also, she need better manners, she never apologize for the bad hair cut and did not

Agee to correct her mistake.

Went here for a LAST minute decision and got my kids a haircut and my husband a haircut. My husband had a different person cut his hair....which honestly was NOT great. But my kids got their haircut by a man named B and he did an amazing job! It was perfect in every single way!!! You may have to tip him personally cause the shop splits tips and take his tips. Only TIP HIM! Give him a chance to show you he can honestly cut hair! He has talent and should be recognized for it!