Quick Facts About Genesis Beauty Salon
Genesis Beauty Salon is a place that seems to have both strengths and weaknesses based on the comments provided.
One of the notable strengths is the excellent customer service provided by Perla, the hairstylist. One customer mentions that Perla spent a lot of time with their mother, who has a lot of hair, and did an outstanding job. This shows that Perla has skill and takes the time to understand and meet the customer's needs. Additionally, another customer compliments Perla for being professional and giving them a great haircut. This suggests that Perla has a good technique and is able to deliver satisfactory results to customers.
Furthermore, some customers appreciate the availability of Spanish-speaking staff at the salon. This is an important strength as it ensures effective communication between the stylist and customers who primarily speak Spanish. It shows that Genesis Beauty Salon caters to a diverse clientele and strives to provide a comfortable and inclusive environment.
On the other hand, there are several weaknesses that emerge from the comments. One recurring complaint is the poor attention and long wait times experienced by customers. One customer shares a negative experience where their husband had to wait for over an hour for his appointment, and even after coming back, they still faced long waits. This indicates a lack of efficiency and time management at the salon. It is important for any salon to value their customer's time and ensure that appointments are respected.
Another weakness highlighted by a customer is the inconsistency of service quality. They had a bad experience the first time they visited, but decided to give the salon another chance and found a hairstylist named Wendy who did an excellent job. However, upon calling to schedule an appointment with Wendy, they discovered that she no longer works there. This inconsistency in stylist availability can be frustrating for customers who build a rapport with a specific stylist and expect consistently good service.
Additionally, there are complaints about miscommunication and misunderstandings. One customer mentions that their haircut was not done as requested, and the hairstylist made excuses rather than rectifying the mistake. Another customer points out that the salon did not inform them about an additional charge for straightening their hair. These instances highlight a lack of clear communication and transparency on the salon's part. It is crucial for a salon to communicate effectively with customers to make sure their expectations are met and there are no surprises.
In conclusion, Genesis Beauty Salon has strengths in terms of excellent customer service and the availability of Spanish-speaking staff. However, they also have weaknesses related to poor attention, long wait times, inconsistent service quality, and miscommunication with customers. These weaknesses should be addressed to ensure a positive and satisfying experience for all customers.
Best TL Reviews
I took my mom to get her hair done for her birthday. The lady who did my mom's hair, Perla, was amazing, my mom has a lot of hair and she did an awesome job, really spend time with her and her customer service was outstanding!
Terrible la atención, así que no lo recomiendo, mi esposo había dejado de ir porque un día pidió cita llevaba como 1 hora esperando y pasaban gente que había llegado después de él, luego volvió hace unos días y lo atendieron rápido, hoy llamo y pidió cita para el y nuestro hijo llegamos veinte minutos antes, llevábamos rato esperando 3 señoras estaban ocupadas una duro más de 40 minutos cortándole el pelo a un sr parece le pagan por charlar y no por corte, otra llego con comida, otra desde que llegamos hasta que salimos estaba en el celular, nos preguntaron con quien queríamos pasar y dijimos que con cualquiera que estuviera disponible después de un rato pasaron un sr y a su hijo que habían llegado como media hora después de nosotros y ni siquiera estaba con cita, mi esposo le dijo a la Sra y está le respondió que la que nos iba a atender estaba comiendo ????♀️????♀️ de verdad que falta de respeto que jueguen con el tiempo de las personas de esta manera.
Im really dissatisfied and disappointed .i gave the lady my haircut style told her how i wanted it and got the opposite.Then she says oh i didn't hear you when i spoke perfectly fine .This uppset me so much it took a whole hour im never going back Genisis lost a customer today .I also noticed that they dont display the haircutting license.Never again will they
See me.(they make up excuses too so be ready for that).
My mom found this place and the first time I went the hairstylist did a really bad job. She cut my hair uneven and did not do the shave as I requested. She wanted me to know the number to shave... How am I supposed to know that, I'm not a stylist.
I gave it another opportunity because I really need a salon and found Wendy. She is awesome! She has done a great job with my wife's hair, daughter, mom and myself. We've gotten color, shave, and even a straightening treatment.
Ask for Wendy when you are there!!!
UPDATE:
I called to schedule an appointment with Wendy and found out she no longer works there... What a loss!
I love it Today i got my haircut and is not bad at all . The service more then great Spanish available so communication is no problem. Fast and not spending long line. Quick.i give five stars cause Perla is very professional. I like her way. Thanks Perla
Called to see if they were open and if they were taking appointments, the person answered, said hello and hung up as soon as I started speaking. If you are closed, say you are closed or don’t answer at all. Easy no for me.
DO NOT COME HERE. They waste your time. This is the third time I come with an appointment and they make me wait for over an hour. Taking clients who are walk ins before me. It is very unfair.
Bueno está fue mi experiencia no me gusto pedí un corte y salí con otro aparte nunca me informaron que si me planchaban el pelo me iban a cobrar, la persona que me atendió nunca me lo informó fue mi primera vez y la ultima claro tal vez hacen buen trabajo pero con migo no y es un consejo que les doy.Expliquen al cliente lo que se le va a cobrar antes de hacer el trabajo
Genesis Beauty Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 03:00 PM |
How to go there
Location
Places