Lilly Nails

+1 313-565-1225

25875 Ford Rd, Dearborn Heights, MI 48127 United States of America

Open Today: -

Quick Facts About Lilly Nails

Lilly Nails place, based on the comments provided, has a number of strengths and weaknesses. It is important to note that these comments represent individual experiences and may not reflect the experiences of all customers.

Starting with the strengths, there is one comment that states "They were awesome.. I have been to many salons." This suggests that Lilly Nails place may have a good reputation among some customers and has provided positive experiences to at least one individual. Additionally, the fact that the salon advertises certain nail designs indicates that they offer a variety of services to cater to different customer preferences.

Moving on to the weaknesses, there are several recurring issues mentioned in the comments. One common complaint is regarding the quality of the service, with customers stating that they were not satisfied with the outcome of their nails. Comments such as "nails kept coming off," "nails pealed a couple days later," and "messed up me and my friends nails" suggest that the salon may have issues with the durability of their work and the overall quality of their services. This inconsistency in delivering satisfactory results can be a significant weakness for any salon.

Another weakness highlighted in the comments is the unprofessional behavior of the staff. Customers have complained about rude workers, harsh treatment, and lack of communication. This lack of customer service and professionalism can greatly impact the overall experience and satisfaction of the customers. It is crucial for a salon to prioritize customer service and create a pleasant and welcoming environment.

In terms of efficiency, there are comments indicating long waiting times and rushed service. Waiting for an hour and a half for a fill-in, as mentioned in one comment, is a clear indication of inefficiency. Rushing the service, not buffing the nails properly, and not addressing customer complaints can all contribute to a poor customer experience.

Another weakness identified in the comments is the lack of attention to detail and adherence to customer requests. Several customers mentioned that they did not get what they asked for, citing issues with nail shape and polish application. Meeting customer expectations and paying attention to detail is crucial in the nail salon industry, as customers rely on professionals to create the desired look.

Hygiene and safety concerns were also raised in the comments. One individual mentioned experiencing discomfort and potential harm during the service, with the technician appearing "buzzed" and using unprofessional tools and practices. Ensuring a clean and safe environment is essential in maintaining the trust and well-being of customers.

Overall, the comments indicate weaknesses in various aspects of Lilly Nails place, including inconsistent quality, unprofessional behavior, inefficiency, lack of attention to detail and customer requests, and concerns regarding hygiene and safety. It is essential for the salon to address these weaknesses in order to provide a better customer experience and improve their reputation.

Best TL Reviews

Problem with me is I give people too many chances, my first time here should’ve been my last. I never had my nails turn green at any other shop I’ve been to. The issue is this is only AFTER the first fill-in which was horrendous my nails were so bumpy, uneven and not the same shape. Both times I been here I was told I couldn’t get the simple nail design I wanted the second time I asked for something that they actually advertise doing but couldn’t get it done. I wasted some money and time here but we live and we learn.

If I could leave no stars I would. Disgusting, rude workers, bad service, left unsatisfied. Me and my sister went to get our nails done I did a full set and she did a fill in and they look like press on. Nails kept coming off he kept having to redo them. The guy was very harsh with my hand.. kept pulling and wouldn’t tell me what to do.

If I could give a zero I would. This was my first time here. The lady that did my nails seemed buzzed or something she would not sit still and was so slap happy that cuticle trimmer, I felt like I was being skinned. She would pinch me and I’d saw “ow” and pull away, she literally squeezed my finger and when she saw it wasnt bleeding, she rolled her eyes. When polish would gat on my skin she would scrape it with her nail instead of dipping a brush in some acetone and cleaning it up. When the torture was finally over she drowned me in cuticle oil.

WORST Service Ever !!! Rudest Staff !! waited about an hour to get a pedi, mani and shellac. With the Biggest attitude, worker did the worst job on my nails. They pealed a couple days later. Left polish all over my hands and when asked her to remove them she snapped. Do NOT Go There !!

Today I came in for a fill in. I waited an hour and a half. They rushed my fill in and did not buff my nails before putting polish over the acrylic. I expressed that my nails felt rushed and I did not like them. I also expressed that I wasn't trying to be rude but just expressing that I don't want to pay for bad service. They gave me an ultimatum: either I deal with the nails or they take the nails off and I leave. Poor service and I wouldn't recommend.

They were awesome .. I have been to many salons.

did not get what i asked for, the shape was awful and nail polish application is so bad. messed up me and my friends nails.

Terrible customer service. Waited 35 mins to be put in a pedicure chair that doesn’t work. Had to leave because no staff member even communicated with me.