Diamonds Nail Salon

+1 717-208-7343

120 S Queen St, Lancaster, PA 17603 United States of America

Open Today: Closed

Quick Facts About Diamonds Nail Salon

Diamonds Nail Salon has several strengths that make it a popular choice among customers. Firstly, many customers praise the friendly and comforting service provided by the two women who run the store. Customers appreciate the easy communication with the staff and feel comfortable talking to them. This creates a positive and welcoming atmosphere for customers, making them likely to return in the future.

Customers also commend the cleanliness of the salon. One customer mentioned that the salon is super clean, which is a crucial aspect for most people when choosing a nail salon. Cleanliness is not only visually appealing but also important for the health and safety of customers, as it reduces the risk of infections.

The salon also receives positive comments about the skill and attention to detail of the nail technicians, namely Tina and Lily. Many customers mention that they do an amazing job and pay attention to every detail. This highlights the quality of their work and their commitment to providing excellent service. Additionally, customers appreciate that the prices at Diamonds Nail Salon are usually lower than other places, making it a budget-friendly option without compromising on quality.

Customers also appreciate the calm atmosphere at Diamonds Nail Salon. They mention that making an appointment is appreciated and that the nail technicians are kind and accommodating. This creates a sense of relaxation for customers, allowing them to truly enjoy their time at the salon and receive the pampering they desire.

Despite these strengths, there are also some weaknesses mentioned by customers that should be addressed by Diamonds Nail Salon. One customer expressed disappointment with the owner's customer service. The customer had made an appointment, but upon arriving, the owner rudely and unprofessionally brushed them off, citing a lack of memory of scheduling the appointment. This lack of accountability and poor customer service can leave a negative impression on customers and may cause them to seek services elsewhere.

To improve upon this weakness, Diamonds Nail Salon should focus on training their staff, including the owner, on effective customer service skills and the importance of valuing and valuing their loyal clients. This would help to avoid similar situations in the future and ensure that all customers, new and regular, receive the utmost care and attention.

In conclusion, Diamonds Nail Salon has many strengths that make it a popular choice among customers. These include the friendly and comforting service, cleanliness, skill and attention to detail of the nail technicians, affordable prices, and the calm atmosphere. However, there is a room for improvement in terms of customer service, as one review mentioned a negative experience with the owner. By addressing this weakness and focusing on providing top-notch customer service, Diamonds Nail Salon can continue to thrive and attract a loyal customer base.

Best TL Reviews

Came here with my brother and I got me a full set and my brother got a regular mani pedi and the service was very good and comforting! The two women running the store were very nice and easy to talk to! Will be coming back in the future!

This was my first time coming here and Both Tina and lily did such a great job nd there so sweet like I went in late when they were closing shop and they both still helped me out I’m grateful for her and the nail salon is super clean I highly recommend you guys try this place out ????

This place used to be decent. As of recently I called in and spoke with the owner to make an appointment. When I arrived the next day for my appointment she rudely and unprofessionally brushed me off because she “didn’t remember” scheduling my appointment. I wasted my time going to this nail salon for nothing because they couldn’t even correct their mistake and fit me in. I won’t be going back here again. Terrible business and customer service towards a long time faithful client. Highly disappointed! Value your customers if you don’t want to lose business!

I enjoyed my trip to her salon. We spoke the entire time which was so nice and different from any other salon I was at. She did my nails in a different way which I really liked. She's a wonderful woman.

The nail technicians were very nice and accommodating i will definitely come back

I’ve been a regular here for almost 2 years now. They honestly are the best nail techs in Lancaster Area. Tina & Lily both do an amazing job and are very detail oriented. Their prices are usually lower than other places and their quality of work is perfect to me. Their customer service is so sweet and friendly.

Nie calm atmosphere. They appreciate making an appointment. Only a couple nail techs but they're clean and very kind. This is a picture of my last fill already 2 weeks old and still look nice :) Reasonable prices.

The best in the area!! The two ladies who run this salon are incredible! Kind, helpful, patient and paying attention to every detail. I haven’t been anywhere else since I started coming to Kim ????????????