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Beauty World

+1 804-329-7877
3623 Mechanicsville Turnpike A, Richmond, VA 23223 United States of America
Open Today: 09:00 AM - 08:00 PM

Quick Facts About Beauty World

Beauty World place seems to have a mix of positive and negative feedback from customers. Let's analyze the comments to identify the strengths and weaknesses of the establishment.
Starting with the strengths, it is evident that Beauty World has a wide range of products to choose from. Multiple customers mentioned the extensive selection and variety of items available, including different hair products for all types of hair, wigs, weaves, lip glosses, earrings, and hair accessories. This diversity is highlighted as a positive aspect, as it caters to the needs of a wide customer base.
Another strength pointed out by customers is the affordability of products at Beauty World. Many customers mentioned that the prices are convenient and even called them "extremely affordable." This is particularly appealing to customers who are looking for good deals and do not wish to spend a fortune on beauty products.
Additionally, the presence of friendly owners or staff members is mentioned multiple times. Customers appreciate being greeted with a warm and friendly "hello" upon entering the store. The helpfulness and friendliness of the people working at Beauty World is regarded as one of the store's strengths, as it contributes to creating a positive shopping experience.
However, there are also several weaknesses mentioned in the comments. One recurring complaint is the quality of the wigs. While some customers mentioned that the selection was good, others found the wigs to be raggedy, overly worn, or in poor condition. This inconsistency in the quality of wigs can deter customers who are specifically looking for high-quality products.
Another weakness highlighted by a customer is the high prices of certain items, particularly the wigs they were looking for. This discrepancy in pricing and perceived value may cause customers to feel that they are being overcharged compared to other similar establishments.
Customer service is also a weakness mentioned by some. One customer had an unpleasant encounter when attempting to exchange a wig for a more expensive one. The refusal of the staff member to assist, despite the customer's willingness to spend more money, resulted in frustration and dissatisfaction. Another customer even labeled it as "poor customer service." This negative experience can drive customers away and lead them to seek alternatives.
In terms of staff knowledge, there seems to be a mixed perception. While one customer mentioned the helpfulness of the staff, another customer criticized the female staff member for being nonchalant and recommending only expensive products without providing sufficient explanations. The male staff member, on the other hand, was regarded as nice but lacking in product knowledge. Inconsistency in staff expertise can undermine customer trust and confidence in the authenticity and effectiveness of the products sold.
Lastly, one customer mentioned a strict return policy that does not allow returns on opened items. This limited flexibility when it comes to returns can be seen as a disadvantage, as customers may feel restricted and discouraged from making purchases for fear of not being able to return or exchange items if they do not meet their needs.
In conclusion, Beauty World place has strengths such as a wide range of products, affordable prices, and friendly owners or staff members. However, weaknesses include inconsistent wig quality, perceived high pricing, poor customer service in some instances, mixed staff knowledge, and a strict return policy. These strengths and weaknesses should be considered by potential customers when deciding whether to shop at Beauty World.


Best TL Reviews

Great experience. Many products to choose from. Friendly owners.
Wife comes here often people who work here are very helpful ???? and they have practically anything you will need here and its extremely affordable
My sister said that they had an awesome selection of different products to use for all types of hair and she selected their edge booster which worked like magic. They also have so many different types of wigs, weaves, lip glosses, earrings, and hair accessories. This is my favorite beauty supply store to go. Bc of the nice and friendly cashiers. They always greet u with a nice and warming "hello" when you come right through the door , and also let me add that their prices ar so convenient.!
Went looking for wigs and although there were some that were nice a lot of them looked very raggedy and overly worn and played in. In my opinion it just isn't a good representation of the products that they carry but I wouldn't know because of what was the one display. Was in the store and someone recommended I go to beauty full off of Chamberlyne. Also for the siles that I was looking for they were way overpriced
Purchase a wig and realize it was the wrong one a day after my purchase I'd ask if I could exchange it for a more expensive wig and the lady still refused to help me in anyway. Poor customer service because I wasn't just trying to get my money back I was willing to spend more. I'm stuck with a $95 wig that you can't even hot curl. Smdh highway robbery I will never shop in there again.
This place is only alright. The female staff is anything but friendly. The main woman working here is very nonchalant and when you ask her questions about products, she points you towards only the most expensive products and cannot effectively explain why she thinks the more expensive products are any better than their cheaper counterparts. The gentleman working there is nice though. He doesn't seem to know much about the products sold but he does try. Honestly, I am not sure about the authenticity of the products sold here. I have purchased the same products at Sally's and seem to get a better and more consistent result than with the products sold here (i.e. the Mizani line of products). This place is an absolute last resort for me. I would drive further to Ruby Red on Nine Mile Road or to Beauty Full on Chamberlayne.
Great stock on closures, prices can't be beat. Staff helpful
I wish I could give zero stars! You can't return an item after opening it if it doesn't fit or whatever. Really?! Lucky for me Beauty Empire is just down the street.

Beauty World Info

Amenities

Service options
  • In-store shopping
Health & safety
  • Staff required to disinfect surfaces between visits
Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Planning
  • Quick visit

Today

Opening Hours

Monday 09:00 AM - 08:00 PM
Tuesday 09:00 AM - 08:00 PM
Wednesday 09:00 AM - 08:00 PM
Thursday 09:00 AM - 08:00 PM
Friday 09:00 AM - 08:00 PM
Saturday 09:00 AM - 08:00 PM
Sunday 11:00 AM - 05:30 PM

How to go there

Location