Quick Facts About Sky Nails Spa
Sky Nails Spa, based on the comments provided, has several strengths and weaknesses.
Starting with the strengths, it is clear that the owners are kind and pleasant. This creates a welcoming and positive atmosphere for customers, which is an important aspect of any business. Additionally, there are multiple comments praising the friendly and knowledgeable staff, which indicates that the employees are well-trained and able to provide excellent service. The fact that customers express their love for their nails and state that they will come back demonstrates that the salon is capable of delivering satisfying results. There is also mention of the convenience of being able to accommodate a group of four people on short notice, which shows flexibility and the willingness to meet customer demands.
Moving on to the weaknesses, some customers had negative experiences that they express in their comments. One individual had a terrible overall experience, with nails that were mishaped and uneven. This suggests a lack of attention to detail and skill in executing nail services. The fact that the individual had to go elsewhere to get their nails fixed further highlights the issue. Another customer experienced disappointment with the lack of dip powder availability and the absence of the expected service during a gel manicure. This indicates a potential problem with inventory management and failing to meet customer expectations. Additionally, the comments mention the presence of dirt under the nails after the service, which suggests poor hygiene practices. Another negative experience was expressed by a customer who went in for a fill but found their nails to be crooked. The nail technician's response was dismissive and unprofessional, telling the customer to fix it themselves with a file. This demonstrates a lack of accountability and a disregard for customer satisfaction. Furthermore, the comment mentions seeing a minor handling credit card transactions, which raises concerns about the salon's compliance with labor laws and may indicate a lack of professionalism. Lastly, one comment mentions a less than satisfactory pedicure experience, suggesting a lack of quality and attention to detail in that particular service.
In terms of customer service, the salon receives mixed reviews. While some customers praise the polite and friendly nature of the staff, others mention poor customer service. One individual expressed disappointment with the salon's response when they showed up for a scheduled appointment and were asked to come back the next day, despite there still being two hours left before closing. This indicates a lack of organization and consideration for customers' time.
Based on these comments, it can be concluded that Sky Nails Spa has strengths such as kind owners, friendly and knowledgeable staff, and the ability to accommodate last-minute appointments. However, there are also notable weaknesses including inconsistent service quality, lack of attention to detail, potential hygiene concerns, dismissive and unprofessional behavior, and issues with timeliness and customer service. These weaknesses should be addressed in order to improve the overall customer experience and satisfaction at the salon.
Best TL Reviews
Very nice Place! Owners very kind and pleasant ????
Fantastic service, friendly and knowledgeable staff. I absolutely love my nails. I will definitely come back to get my nails done. I will never go any where else.
I'm grateful that they were able to fit all 4 of us in on such a short notice. However the overall experience was terrible. The nails were mishaped uneven and just not a good job overall. I had to go somewhere else to get them fixed. The nail techs there couldn't stop taking about how bad the nails looked. ????????♀️I should of taken a pictures.
Came here with my 2 daughters I was just there for a fill it was our first time. First their wasn't any dip powder available. So I figured I'd have my girls get gel manicures I told the lady it was my daughter's first time. Correct me if I'm wrong but I thought with Manis they soaks your hands than massage for a sec. Neither of my girls got that service. That same exact day my daughter's paint on her nails came off. For my oldest daughter she had dirt under her nails from school that she left there just painted. Now with my service I came in for a simple fill mind you my nails were absolutely by all means not crooked b4 I went in. I nicely after I washed my hands looked down and said they were crooked if she could just file real quick. She looks at them told me they were like that and that there isn't anything she can do... I assured her they weren't like that b4 I came in and she handed me the nail file and told me to do it myself. Not only that but as I was there she was having her son who was not 14-16 years old cashing people out with there credit cards.. as she handed me the file I just accepted my fate and not only did I get over charged 80 for a fill and literally gel polish not a manicure like I asked I also remained humble and still tipped a decent amount. If you want to waste $ and have terrible service this is the place to go.
Really was not impressed with the pedicure however they did a wonderful job on my acrylic nails which was great because I’m kind of picky and they really did a good job… their customer service was awesome but the pedicure could’ve been a lot better it was short-lived and I didn’t really get massage or anything special which isn’t typical for a pedicure.
My first set was poorly done and when i went back two weeks later after making me wait an hour they asked if i could come back the next day. Because they wanted to suddenly close early? I still had two hours before their listed closing time. After i waited the hour. I will never go back. Very poor customer service.
I love this place! Jimmy was amazing he did such a great job on my nails.
Polite friendly had a pedicure quick in and out good job
Place Pictures
Sky Nails Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places