Quick Facts About Frankie’s Barbershop
Frankie’s Barbershop place has a number of strengths that can be seen from the comments given. The first strength is the quality of haircuts provided. Multiple customers have mentioned that they received some of the best haircuts they’ve ever had at Frankie’s. This indicates that the barbers at this place are skilled and experienced in their craft.
Another strength highlighted in the comments is the friendliness and welcoming atmosphere of the barbershop. Many customers have mentioned the friendly nature of the staff and their willingness to accommodate different needs. This creates a positive and comfortable environment for customers, making them feel valued and appreciated.
In addition to this, the availability and convenience of online scheduling have been mentioned as a strength. This allows customers to easily book their appointments without the hassle of making a phone call or waiting in line. This modern approach to scheduling enhances the customer experience and saves time for both the customers and the staff.
The consistency in providing great haircuts and friendly customer service is also a strength identified in the comments. Many customers mentioned that they have been going to Frankie’s Barbershop consistently, which indicates that they have built trust and loyalty with this establishment. Consistency is crucial in the service industry as it ensures that customers can rely on the same level of quality and service each time they visit.
However, there are also some weaknesses mentioned in the comments that need to be addressed. One weakness is the absence of Frankie, the presumed owner of the barbershop. One customer mentioned that they were unsure if Frankie still owned the place or if he was even present. This raises concerns about the management and continuity of the business, which could potentially affect the overall customer experience.
Another weakness mentioned is the lack of professionalism exhibited by the staff on one occasion. One customer mentioned that they were not greeted or given proper attention when they entered as a walk-in customer. The staff members were engrossed in their phones, which reflects poorly on the customer service and professionalism of the barbershop. This behavior may deter potential customers and undermine the reputation of the establishment.
Additionally, there are comments about specific barbers lacking the skills necessary to provide satisfactory haircuts. One customer mentioned that they had a bad haircut and felt that the barber did not know what they were doing. Another customer mentioned that their husband received a bowl cut and had a negative experience with a stylist who did not listen to their requests.
Furthermore, there were instances where the barbers lacked knowledge of certain hair conditions or skin tags, which resulted in less than satisfactory experiences for the customers. This indicates a lack of training or education among the staff members, which can be considered a weakness for the barbershop.
In conclusion, Frankie’s Barbershop place has strengths in providing great quality haircuts, a friendly atmosphere, convenient online scheduling, and consistent customer service. However, there are weaknesses in the absence of the presumed owner, lack of professionalism on occasion, and instances of inexperienced or uninformed staff members. These weaknesses need to be addressed in order to improve the overall customer experience and maintain a positive reputation.
Best TL Reviews
Just moved to the area and stopped in here for a cut before vacation and got one of the best haircuts I’ve ever had. This will definitely be my new regular barber!
Very friendly, nice place. Joe always does great job for my boys’ haircuts.
I have been taking my boys here consistently for the past year or so and have always been super happy. I appreciate the easy online scheduling and everyone in the shop is friendly... Great with adults and children!
Not sure where Frankie was, or if he even owns the place anymore. Used to be a welcoming spot, door open, greeted when entering, professional. Not today. Front door shut, no response to me coming in, when they found out I was a walk in they all put their faces back in their phones. The girl that cut my hair, very nice, but has no idea what she's doing, my hair is chopped tf up, and it's a buzz cut with a mid fade(nothing faded about it). Not sure if they charged me for a beard trim also, but she sure af didn't do one, so $31 is crazy for what it is. Where the hell is Frankie? Bc who he's got there doesn't do good business when he's gone.
The young girl that cut my sons hair did a great job, she was friendly and wasn't bothered by my 2 little girls standing with me. Wish I could remember her name my son said it was his favorite cut yet, ask for the girl with cute giraffe tattoo.
Husband was a walk in and left with a bowl cut. He said his hair dresser argued and didn't listen to him at all. He asked for more off the top several times and she argued. Complained he was a walk in. Sides were not blended but choppy. Another experience the hair dresser had no idea what skin tags were and made them bleed by shaving them. Do not reccomend.
Pete is a phenomenal straight razor barber and is my go to in Albany. He goes the extra mile, always fits me in (even last minute) has a great attitude and my cut looks perfect. Ive been going to Pete at Frankie’s shop since they opened. Highly recommend Pete for your haircuts.
I've been going to Frankie's for quite a while now. The staff ate always welcoming and go out of their way to make sure you're satisfied with your cut. Peter has been my regular barber and does an outstanding job each time especially since I've got hair that isn't easy to work with. After trying several different barbers in the area, I'm glad to have found Frankie's.
Frankie’s Barbershop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
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