Nails & Spa

+1 337-460-9982

1512 N Pine St, DeRidder, LA 70634 United States of America

Open Today: -

Quick Facts About Nails & Spa

Strengths: - Accommodating walk-in customers and providing quick service - Reasonably priced services - Ability to create beautiful designs on nails and toes

Weaknesses: - Inconsistent quality of acrylic nails (lumpy, uneven, far from cuticles) - Causing bleeding during acrylic application process - Rude and unhappy service, especially towards customers paying with cards - Long wait times and slow service for pedicures - Inadequate listening and understanding of customer preferences - Incomplete and rushed work, resulting in cracks and color differences in gel nails - Inconsistent quality between male and female technicians

When looking at the strengths and weaknesses of the Nails & Spa place based on the comments provided, it is clear that there are both positive and negative aspects to consider.

One of the strengths mentioned is that the establishment is able to accommodate walk-in customers and provide quick service. This is valuable to customers who may not have made prior appointments or who are looking for a convenient solution. Additionally, the services offered are reasonably priced, which may be appealing to those on a budget.

Another strength highlighted by a satisfied customer is the ability of the technicians to create beautiful designs on nails and toes. This is a positive aspect as it shows that the staff is skilled in their work and can provide aesthetically pleasing results.

However, there are several weaknesses that should not be overlooked. The comments regarding the acrylic nails reveal issues with consistency and quality. Customers have noted that the nails were lumpy, uneven, and far from the cuticles. Additionally, the application process caused bleeding, which is a concerning issue and can be uncomfortable for customers.

Poor customer service is also a weakness mentioned in the comments. One customer had a negative experience with a technician who was slow, rude, and unhappy about payment methods. This kind of behavior can significantly impact the overall experience and may deter customers from returning.

Another weakness is the long wait times and slow service for pedicures. Customers mentioned waiting for an extended period of time and feeling frustrated by the lack of efficiency. This can be a major inconvenience, especially for individuals with busy schedules or who prefer prompt service.

The comments also reveal instances of inadequate listening and understanding of customer preferences. This is detrimental to customer satisfaction as it can lead to dissatisfaction with the final results, as evidenced by the customer whose eyebrows were waxed off without consent. This lack of attention to detail and customer preferences can result in negative experiences and potential damage to the customer's self-esteem.

There are also concerns about the quality of the work performed. One customer mentioned that their gel nail polish had cracks on almost every finger just days after application. This suggests that the work was rushed and incomplete, leading to unsatisfactory results. Another customer experienced lumpy and uneven gel nails with color differences, indicating inconsistent quality in the services provided.

Lastly, there is an inconsistency in quality and speed between the male and female technicians. Multiple customers mentioned that the male technician provided better service while the female technician was slow. This inconsistency can be frustrating for customers who expect consistent quality and service regardless of which technician they are assigned to.

In conclusion, the Nails & Spa place has both strengths and weaknesses based on the comments provided. While they are able to accommodate walk-in customers and offer reasonable prices, there are several areas that require improvement. These include the consistency and quality of acrylic nails, customer service, wait times for pedicures, listening to customer preferences, the quality of work performed, and the inconsistency between male and female technicians. Addressing these weaknesses would be crucial in order to enhance the overall customer experience and improve the reputation of the establishment.

Best TL Reviews

Don't really recommend for acrylics. Got a full set and they are just... weird. They are a little far from my cuticles and I bled a couple times. They just seem lumpy and uneven. I will say though, they took me as a walk in and were done within 2 hours and didn't cost much. The man was also nice.

Did a wonderful job on my daughter's nails and my eyebrows.. We will definitely go again.. :)

I can’t even begin to explain how horrible this experience was! 4 hours for a pedicure. she made me bleed, was incredibly slow and also just plain rude. She also was unhappy I paid with card instead of cash. I wish I hadn’t paid. Should have just walked out. Unless you have nothing better to do with your life then sit there for hours on end, and enjoy pain and bleeding, find someplace else!

Walked in just before 3pm and the pedicure didn’t even begin until 3:57. I don’t even know why I waited this long other than the fact they told me to sit down and turned the water on. I foolishly assumed when they said we can do a pedicure it would have been done in a timely manner. I feel bad for the several other customers that came in as I was waiting who probably also believed they will be seen in a timely manner. Don’t even bother calling to schedule an appointment because time is not a concern of the couple that works here.

My absolute favorite nail place!!! ???? They do beautiful designs on nails and toes! Very reasonably priced as well!! Highly recommend ????

I walked in and asked if I could make an appointment to come the following day. She rushed me into a pedicure chair after I said "I just want to make an appointment I can come tomorrow." She said "no no, sit". So I assumed she would get to me quickly. I hate conflict anyway so I stayed. It took 35 mins for her to get to me and then she rushed through my pedicure. Since I was going on a weekend trip and was already there, I went ahead and asked her to trim up my eyebrows. I told her I like them thick and just wanted them trimmed up. She said "yes, yes I can do". When she showed me the finished result, she had waxed off half of my eyebrow!!! I don't know why I even paid. I will NEVER go back and no one else should either. She didn't listen to me AT ALL but acted like she understood me. I cried all night because my eyebrows look horrible. If I could give this a ZERO STARS rating, I would.

Maybe I didnt go on a great day. Saturday was a almost 3 hour wait. Mothers day my nails were okay. My husband said they looked mediocre, and they were lumpy in some parts and he could see color differences on my one color gel nails. By Monday May 13th my gel nail polish had cracks on almost every finger. Talkin bout hand hidding embarrassment!! Look folks I'm a stay at home mom, work is minimal. Y didnt my nails last and y do I have cracks. The gentleman who did my nails was super nice but the work was rushed and incomplete. I'll go back to try a different service but NOT nails. I'll spend over $60 on nails but if u cant get a gel polish on natural nails right why would I pay u $50-$60 on a full set with the works to just have them look jacked up 2 days later. The pic of my index finger had to be repaired on the right hand. Side closest to the thumb. It wasn't really made even n it's super thick.

The man is good, the lady is terribly slow. The man done me and my daughters nails and another girls nails while the lady was still doing my other daughter's nails