Cali Nails

+1 336-783-4777

449 N Andy Griffith Pkwy, Mt Airy, NC 27030 United States of America

Open Today: -

Quick Facts About Cali Nails

Cali Nails place has received a mixture of positive and negative comments regarding their services and customer experience. In order to thoroughly analyze the strengths and weaknesses of the salon, a detailed examination of the comments is necessary.

Starting with the strengths, several comments praised the friendliness and politeness of the staff at Cali Nails place. One customer mentioned being greeted with genuine smiles and politeness, and another commented on the super nice people working at the salon. This indicates that the salon has a welcoming and friendly atmosphere, which can contribute to a positive customer experience.

Another strength mentioned by a customer is the quality of the nail service. Kim was mentioned specifically as doing a wonderful job on the customer's nails and fulfilling their requests. This suggests that the salon has skilled technicians who can deliver satisfactory results to their clients. Furthermore, another customer mentioned getting solar pink and white nails and being pleased with the outcome, reinforcing the idea that the salon provides good quality nail services.

The salon also received positive comments about customer care and taking great care of customers. This indicates that Cali Nails place prioritizes customer satisfaction and ensures that customers feel valued and well-cared for during their visit. This can contribute to building a loyal customer base.

However, there are also several weaknesses highlighted in the comments. One customer mentioned a terrible experience where they arrived on time for an appointment and were rudely told that they were late and the owner didn't have time for them. The customer expressed disappointment in the owner's lack of kindness and recommended others not to visit the salon. This incident reflects poor customer service and a lack of effective communication from the staff.

Another negative comment was from a customer who had an appointment at 1 PM but called at 1:04 PM, slightly late due to pregnancy brain. The staff member on the phone was rude and told the customer to skip the appointment and hung up on them. This incident highlights poor customer service and a lack of understanding or empathy towards customers.

Another weakness mentioned was a customer receiving the wrong color of nail polish during their visit. Despite pointing out the mistake multiple times, the nail technician ignored their request and continued with the wrong color. When the mistake was finally realized, the customer asked to change the color, but the husband of the technician refused and charged them full price without offering any discount. This indicates poor customer service as the staff did not take responsibility for their mistake or prioritize customer satisfaction.

Based on these comments, Cali Nails place has strengths in terms of friendly staff, good quality nail services, and attention to customer care. However, weaknesses in customer service, communication, and handling of mistakes have also been highlighted. It is important for the salon to address these weaknesses in order to improve overall customer satisfaction and maintain a positive reputation.

Best TL Reviews

I came here for the first time yesterday and was greeted with genuine smiles and politeness. Kim did a WONDERFUL job on my nails and did exactly what I asked. Both Kim and the gentleman working (I didn’t get his name) were so friendly and made me laugh a lot. Even the other customers in the salon were saying I came to the right place. I will definitely be back!

More than happy with the treatment we received. They took great care of us.

Had an appointment at 11:30 for three pedicures for a birthday gift. Showed up on time and as soon as we told him who we were he said we were late and he didn’t have time for us we should have been there earlier! The appointment was at 11:30 . Didn’t receive any calls or anything to tell us to be there earlier. There was no one waiting and only two people getting nails done. He wasn’t even kind about it either. Terrible experience. Do not recommend.

We had an appointment at 11:30 for 3 pedicures and got there at exactly 11:30.

As soon as we got there the owner i assume rudely started saying “if you wanted 3 pedicures you should have been here sooner” apparently on our way (we live 35 minutes away) he supposedly called us to tell us this but there was no missed call. We agreed to not do the one nail appointment we had scheduled so that we could get the 3 pedicures done and he still just sat there and argued with us, when we was there when we was told to be there.

So we went down the road to essence najl (our usual. Place) and they KINDLY fit us in all while working on 12 other clients. JUST GO TO ESSENCE NAILs!

Super nice people, will definitely go back here!!

I got the solar pink and white nails. They did an awesome job. Definitely gonna be returning.

I have been going here since I moved here from Cali a year ago and my appointment today was at 1 and I called at 1:04 and asked if my appointment was at 1, I have pregnancy brain lol so I had to call but I was already at the light pulling in & the guy told me that I was too late and to skip my appointment and he hung up on me, over all they do an amazing job, it was just rude how he went about it. I have never been late to my appointments with them at all.

Went there several times to get my nails done. Even though they charged more than some. The last time I was there I picked my color and when she started applying I told her this wasn’t the color I chose. She said it was and continued. I told her and her husband three times it wasn’t what I wanted. She looked again and realized someone had put the wrong lid on the jar. The correct number was on the bottom when they discovered the mistake I ask if I could get the color changed to the one I wanted. He said no she was almost finished and his wife said Valentine’s Day is coming up and you can wear it for that! I didn’t expect a full discount bc I did get them done. But I surely expected a discount because it wasn’t what I wanted. But no he charged me full price. I will never go back there again!!! I suggest you tell them to check their numbers on boyh lid and jar! Poor business practices!!! Bc of their love of money over their customers satisfaction they lost a good customer. I have the s&s every two/three weeks????