Travel Inn

+1 951-247-3434

23120 Sunnymead Boulevard, Moreno Valley, CA 92553 United States of America

Open Today:

Quick Facts About Travel Inn

Strengths: - The staff are friendly, nice, and helpful. - It is a good last-minute option for those who cannot afford a higher deposit in other hotels. - Housekeepers ensure that the rooms are clean every day, even on weekends. - The staff addressed a safety concern and helped ensure the safety of a guest and their son.

Weaknesses: - The hotel is outdated, and the rooms are in need of renovation. - The sheets appear to be old. - The Wi-Fi connection is unreliable. - The hotel has a roach infestation problem that has not been resolved for at least two years. - Some rooms on the first floor are infested with roaches and bed bugs. - The hotel has a policy of not offering refunds after a 10-minute period, even if the room is infested with roaches. - The parking lot is considered unsafe and attracts undesirables. - The hotel has cleanliness issues, including an odor of urine, blood in the hallways, trash, sticky carpets, and vomit in some areas. - The hotel falsely accused a guest's dog of leaving poop without providing evidence. - The hotel does not provide satisfactory solutions or compensation for guests who experience issues. - The hotel does not meet the expectations of cleanliness, comfort, and amenities compared to other hotels in the area. - The hotel does not maintain the same standards of luxury as hotels like La Quinta or Ayres.

In analyzing the strengths and weaknesses of Travel Inn place based on the comments, it is evident that the main strengths lie in the staff's friendliness and helpfulness. However, this strength is overshadowed by significant weaknesses, primarily the issues with cleanliness, maintenance, and unwelcome pests like roaches. The hotel's outdated rooms and lack of renovations are also major drawbacks, as guests expect better quality and standards, especially when paying a similar rate as other hotels in the area. The Wi-Fi and parking situation could also be improved to enhance the overall guest experience.

The presence of roaches and bed bugs in some rooms, particularly on the first floor, is a severe issue that has not been properly addressed for a significant period. This raises concerns about the hotel's commitment to guest satisfaction and the safety and well-being of its customers. The infestation can lead to sleepless nights, discomfort, and potential health issues for guests.

Additionally, several comments mention cleanliness problems throughout the hotel, including urine odor, blood in the hallways, trash, sticky carpets, and vomit. These issues suggest inadequate housekeeping and a lack of attention to maintaining a clean and presentable environment for guests. In a competitive market, cleanliness is a crucial aspect that can significantly impact a guest's overall experience and impression of the hotel.

The hotel's policies and customer service also need improvement. Refusing refunds for a room infested with roaches, falsely accusing a guest's dog without providing evidence, and providing unsatisfactory solutions or compensation to guests with legitimate complaints are all significant weaknesses that contribute to a negative guest experience. These practices can result in guests feeling undervalued and frustrated with their stay.

Moreover, the comments consistently highlight the hotel's failure to meet basic expectations, such as comfortable and clean bedding and a non-smoking room that does not smell of cigarette smoke. This lack of attention to detail and guest comfort shows a lack of commitment to maintaining quality standards.

Overall, the Travel Inn place's strengths, such as friendly staff, are outweighed by the numerous weaknesses highlighted in the comments. The hotel needs to address these issues promptly to improve its reputation, attract more satisfied guests, and provide a comfortable and pleasant experience for all customers. Improvement in cleanliness, maintenance, pest control, and customer service policies should be prioritized to bring the hotel up to the expected standards of quality and comfort. Renovations to update and modernize the rooms would also be beneficial to enhance guest satisfaction.

Best TL Reviews

Older hotel. Beds were ok. Parking was tight. Quiet.

The room is definitely outdated, the sheets look about 20 years old. And considering I’m paying the same price here as any other hotel in the area, (sometimes even more then other hotels) I expected a lot better...

The Wi-Fi is horrible I can never connect at any time of the day.

Infested with roaches and they seem to show no effort in fixing the problem any time soon . I have seen roaches at this hotel dating back about 2 years ago now.

BUT the one positive thing I can say about this place is the staff are great!!

Every member of the staff have been friendly, nice, and helpful!

I hope this place get renovated and fumigated some time soon because it is a good place to go to last minute me when u don’t have $200 to spare to pay for a deposit (which is what other hotels charge)

Roach infested... We went to go grab something to eat before going up to our room. First thing I did was try to use the restroom, but as soon as I turned on the lights roaches scattered everywhere. I probably wouldn't have minded if it was just one, but there was 6 of them! They wouldn't give us our money back because they only allow you 10 minutes to get a refund. Can't believe I paid almost $85 for a room without a TV, and we couldn't even sleep in. ????

Have stayed here off and on. Has gotten progressively worse. If you are using a county voucher you will most likely get a room on the first floor. The first floor rooms are roach infested and have bed bugs. We have used the voucher in the past and actually got a room on the upper floors. Maybe bcuz we used a card to pay the difference. If you pay with a debit or credit card you will get a nicer room. This isn't the La Quinta or the Ayres so don't expect luxury. Been here almost a week this time and have seen one roach and no bed bugs. The walls need to be wiped down and the carpet thoroughly cleaned but a better experience this time.

This place said my dog left poop everywhere but wouldn't take me to the room to see. This all started because I requested a room change because of roaches. Also my mom had a asthma attack because of the roach spray. The roaches were crawling on the bed. I'm our legs. It was very nasty. His attitude was worse. I am calling numerous city officials due to the safety issues there. Do not recommend. Unsafe parking lot. It's gross.

I had a really bad experience in this place, everything was really dirty. It smelled a lot like ciggarrate when it said it was a nonsmoking room. The bed sheets were all stain, we didn't noticed everything when we got to the room because we got there at 2:00am and went to sleep right away. So next day in the morning I go turn in the remote and key, i tell the lady that was there how the room was, I told her I wanted to talk to the manager she said he wasn't there, I said how can I get a hold of him because I paid $92 and I don't think it's fair that we paid that amount and the room was in really bad condition. Well anyway, they got a hold of the manager, the lady calls me back and says he can only give me a $10 discount ???? I asked her if they can at least give me half of the money I payed, they didn't want to, they said $10 or nothing..

It's an ugly place to stay at, it was my first time staying there and it was horrible.

I have been here two weeks. Its amazing to see how a hotel is supposed to be ran. Always someone in the office and house keepers make sure room is clean everyday even Saturday and Sunday. I had an issue with someone who kept coming to my door when I didnt know them. The office people helped to insure my safety and my sons safety. Great place and great staff no issues with bugs at all.

The parking lot full of undesirables. Walked into the room and an immediate Odor of urine overwhelmed me. The hallways had blood, trash, just all around grossness, sticky carpet??? Why don’t the owners take pride in their motel??!!! The a/c unit was broken and there appeared to be vomit!!! Ugh!!!