Quick Facts About Nail Studio-Spa
Nail Studio-Spa place has several strengths based on the comments provided. Firstly, the staff is consistently praised for being wonderful, sweet, and honest. This indicates that they provide excellent customer service and create a positive atmosphere for their clients. The mention of amazing nails at great prices also suggests that they offer high-quality services at affordable rates.
Another strength of Nail Studio-Spa place is the cleanliness and hygiene standards maintained at the salon. Several comments highlight the cleanliness of the space, and one comment specifically mentions that they were up to code with the COVID-19 situation. This indicates that the salon prioritizes the health and safety of their clients, creating a comfortable environment for everyone.
The salon is also praised for its efficiency and not rushing clients. Multiple comments mention that the services are provided in a timely manner, but without feeling rushed. This can be a significant strength as it shows that the salon values the time and experience of each customer.
Additionally, Nail Studio-Spa place offers a range of spa services beyond just nails. The comment mentions that they provide shampoo and blow-dry services, which indicates that they cater to a variety of beauty needs. This can be a major strength as it allows clients to have a comprehensive pampering experience in one place.
Reasonable pricing is another strength of the salon, as mentioned in one of the comments. This can attract customers who are looking for quality services at affordable rates, especially in comparison to other places that may offer cheaper prices but compromise on the quality of services.
On the other hand, there are some weaknesses that can be identified based on the comments provided. One comment highlights the issue of employee turnover, with employees frequently leaving the salon. This can be a weakness as it may result in a lack of consistency in service quality and difficulty for customers to find a technician they like.
Another weakness mentioned in a comment is the change in ownership and management. The comment suggests that after the change, the salon's quality and customer service declined significantly. Rude behavior from the new owner and son, as well as the constant presence of new faces, can negatively impact the customer experience and make it unpredictable in terms of the quality of service.
One comment describes a particularly awful experience with a specific nail technician who did a poor job and refused to fix the issue promptly. This indicates a weakness in terms of the technician's skills and the lack of appropriate resolution for customers who are dissatisfied. Additionally, the demand for payment even though the service was not satisfactory further demonstrates a lack of professionalism and customer care.
In conclusion, Nail Studio-Spa place has several strengths including a wonderful and honest staff, high-quality services at affordable prices, cleanliness and hygiene standards, efficiency, a range of services, and reasonable pricing. However, there are also weaknesses such as high employee turnover, a decline in customer service after a change in ownership, and an instance of poor customer service and professionalism. It is important for the salon to address these weaknesses and maintain their strengths to provide a consistently positive experience for their clients.
Best TL Reviews
The staff is wonderful sweet and honest. They provide amazing nails at great prices. I've always left happy. I've tried other places that have cheaper prices but always come back because they do a great job with a smile or none if you're not into chatting.
I can’t get enough of this place. It’s honestly the best nail salon I’ve been to. Whenever I go somewhere else, I end up super disappointed. It’s clean, friendly, & not rushed at all.
Super fast. Nice employees. Big clean space. Great environment. Reasonable Prices. Many Spa Services Available. Even shampoo & blow dry
It was pleasant, not to pack, and they took very good care of me..they were up to code with the covid-19 situation, and their company was very sanitized plus they cleaned up, and also wiped down everything after everyone was there.
The receptionist/manager was very professional when I called to ask about a last minute walk in. My nail tech took his time even though they were closing soon and didn’t rush. At one point a utensil fell and he sterilized it at that very moment rather than “pretend like it didn’t happen” as I’ve had happen at other salons on numerous occasions. I will definitely revisit this salon and hope to get the same treatment with my next and hopefully future visits.
I’ve been coming to this salon for years. Way back to when the first original owners had the place and Helen was there. It used to be AMAZING & was always full! But they were fast and very customer service orientated. After a couple months of the new management this place has gotten terrible! New owner & son are extremely rude and employees keep leaving. Every time I finally find someone I like they leave. Always new faces. So it’s a roll of the dice how your nails will come out. Super over priced for the experience / service. I just paid $51 for horrible nails (refill + polish change on feet.) not worth it.
I've going to this nail salon for some years. The place is clean and neat. I first started with Nina. Upon my long absence I went back and I was told she no longer work there. Bummer, I thought! Then, I met Lili. After a long absence again I was told she no longer worked there. I tried another nail salon and they were busy cleaning upon my arrival. I went back once again. The lady that did my nails was an older woman. She did a great job compared to my two ladies I patronized often. I was fairly impressed might I add. The price is a bit more compared to other nail studios in the area. Well, they up graded the place and moved to the end of the building for a bigger space. Of customers have to pay for that ;). They have appointments and they value the appointments slots, that's great. I'll continue going until I find one closer to my house. Overall, I like going there
I had an awful experience once with Saile. The girl that sits in the back. She did my dip wrong. It wouldn’t dry. I sat there 1 hour waiting and it wouldn’t dry. After she had taken 3 hours to my nails. I asked her to fix it before I left. She refused to because she had just started another client. The lady next to her tried to fix it, but she said there was nothing that could be done. We would have to start over since the process had been done wrong completely. I asked if someone else could fix them. Everyone refused. I then asked her to please remove them so I could leave and go somewhere else to have them done right. She was at least willing to remove them for me. It was an absolute nightmare. The worse experience I’ve ever had at a Nail salon in my entire life. I was with my 4 year old son that had been looking forward to go to the pool. What should of taken 1 hour, took 6 hours. Finally, when I was able to leave. They actually had the nerve to tell me that I could leave until I paid for the services done. They wanted me to pay for my nails getting “done” and then for having them removed too. I stuck up my middle finger at them (I swear, I can count with one hand the amount of times I’ve done this) and I said “you have to be kidding if you think I will pay for nothing being done.” It was absolutely humiliating and absolutely unprofessional. After going here weekly for 2 years as a loyal customer and giving good tips I never went again. I learned they do not care for or appreciate their clients at all. I am disgusted by the decisions they made that day. None of the staff spoke up to say what they were doing was an injustice. They’re all equally unprofessional. Do not go to this place. It will be your worse nightmare one day!
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Nail Studio-Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 05:30 PM |
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Location
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