Quick Facts About Nail Spa
Strengths:
1. Long-lasting manicures and gel: One customer mentions that their manicure and gel last about three weeks, which is considered good. This indicates that the nail spa performs quality work and uses high-quality products.
2. Efficient service: Multiple customers mention that they were able to get started on their services within a short amount of time. This indicates that there is typically a quick turnover of customers and that the staff is able to accommodate them promptly.
3. Skill with addressing customer concerns: One customer mentions that they are ticklish, but the staff did a good job handling that during their pedicure. This shows that the staff is attentive to customer needs and takes the time to ensure a comfortable experience.
4. Positive feedback from accompanying customers: One customer brought their mother along and both were pleased with the service they received. This indicates that the nail spa is capable of providing satisfactory services to a variety of customers.
5. Dedicated and talented staff: One commenter specifically mentions that Anna and Julie are the best and that they always go to this nail spa. This suggests that there are skilled and experienced technicians working at the establishment.
Weaknesses:
1. Inconsistent pricing: One customer mentions that they have received the same service multiple times but were charged different prices each time. This inconsistency could create confusion and dissatisfaction among customers.
2. Rude staff and poor communication: Multiple customers mention that the staff can be pushy, rude, and talk down to clients. They also claim that the staff gets annoyed when asked to repeat themselves. This kind of behavior can make customers feel unwelcome and uncomfortable.
3. Poor quality of work: One customer consistently experiences issues with their nails, including gaps, inadequate glue usage, and gunk buildup. Despite attempts to communicate the problems, the issues persist. This suggests that there may be a lack of attention to detail and skill among the technicians.
4. Lack of expertise in certain services: One customer mentions that they were unable to get a full set of acrylic nails because the technicians did not know how to do it. Additionally, they were advised to come earlier in order to receive the service. This indicates a lack of expertise and training among the staff.
5. Unsatisfactory results: Some customers mention that their nails did not turn out well or did not meet their expectations. This includes clumpy and thick layers of acrylic and inability to achieve desired nail art. These unsatisfactory results can lead to disappointment and dissatisfaction among customers.
In conclusion, while the nail spa has strengths such as long-lasting manicures, efficient service, and positive feedback from some customers, there are significant weaknesses including inconsistent pricing, rude staff, poor quality of work, lack of expertise in certain services, and unsatisfactory results. Addressing and resolving these weaknesses will be crucial for the nail spa to improve customer satisfaction and retain loyal customers.
Best TL Reviews
Been going here about a year now. Most times manicure and gel last about 3 weeks which is good. The main complaint I have is what I have done is usually the same but the cost is different every time for the same service. They need to get the prices together for all services and techs. It seems one will charge one price and someone else charges another.
Walked in and got a pedicure started within 5 minutes. I am very ticklish and they did a good job with that. My pedicure looked great. Took mom with me and she was pleased also.
I've been to this salon about six times and each time have had issues. The staff is pushy and often borderline rude, they don't listen to clients and they also tend to talk over them and talk down to them. They also get annoyed when you have to ask them to repeat themselves when you dont understand what they are saying. And the quality of the work is terrible. Every single time they have done my nails there has been a gap between at least one of my nails and the acrylic tip, because they don't use enough glue. I've had my hair get caught in the gaps while styling or washing it, and also had gunk buildup in there. I've had to use a safety pin to scrape the buildup out of my nail and I've also had to attempt to trim the nail when they've grown out some because the gap gets bigger over time. Ive tried several times to communicate this, to no avail. The last time I got my nails done I attempted to tell and show the worker that I could see a spot obviously missing glue and she basically refused to add glue and talked over me and insisted the gel would fix it. It did not, and now I still have a gap there. She also bullied me into getting my nails longer than I wanted by snapping at me when I asked to make them shorter and making it clear she didnt want to. After the most recent time I ended up with a crack at the base of my natural nail that was trying to get infected. Also, if you ask for any kind of art, prepare to not get what you asked for and for the quality to be terrible. I won't be going back unless it is an absolute last resort.
Very fast. One nail looks like it’s cracking?? Pedicure was amazing! Still satisfied I guess.
It was my first time there ! They take me right away but my nail doesn’t look that great …
First time being there. My experience was awful. Showed them a picture of ombre nails. They said they could do it. He started doing it and just couldn't figure out how to actually do it. So, I just finally told him to take it off and do one color. Before that, he had to take off the old nails I had on. He keeped burning me with his drimmel. Once or twice is fine I could see it would be an accident, but after the third time I was so over it. So then after that, of course, it's time to pay. 55 dollars! I will never be back!
Anna and Julie are the best always go here and always will
I’ve went to nail spa several times because it is the closest to where I live but now I go all the way out of town to get service somewhere else. This salon is a hit or miss. You could walk out with a nice set one day and then the next week you will have the most thick, clumpy layer of acrylic nails.
Also, don’t plan on trying to go later hours around 5-8 which is their closing time. I always call before I go to see the wait time and I always ask “how long is the wait for a gel set?” & they respond “Our people are leaving soon, you can come now or there will not be anyone here that knows how to do a full set of acrylic.” Please tell me why you all close at 8, I’m trying to come 2-3 hours before that and no one knows how to do nails? This has happened to me twice. I’ll never go here again.
Place Pictures
Nail Spa Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 05:00 PM |
How to go there
Location
Places
Other Places
13. Europe Nails
14. L.A. Nails
15. ViVi NAILS