Tina’s Nails

+1 417-991-6700

286 S Jefferson Ave St, Lebanon, MO 65536 United States of America

Open Today: -

Quick Facts About Tina’s Nails

Tina's Nails Place, based on the provided comments, appears to have a mix of strengths and weaknesses. Let's analyze them in detail.

Strengths: 1. Good job and fast service: Many customers appreciate the quality of service provided by Tina and her team. They mention that the nails are done well and in a timely manner. This indicates that the staff is skilled and efficient.

2. Friendly and sweet staff: Customers consistently mention that the employees at Tina's Nails Place are friendly and sweet. This positive attitude creates a welcoming and comfortable atmosphere for visitors.

3. Nail art expertise: One comment specifically highlights Jessica, Tina's daughter, as amazing at nail art. This shows that there is a specialized skill within the staff that customers appreciate.

4. Love for the profession and customers: Tina's dedication and love for her profession and customers are appreciated by long-term clients. This passion can contribute to a positive customer experience and repeat business.

5. Clean shop: The cleanliness of the shop is mentioned as a positive aspect. A clean and well-maintained environment is crucial for any salon or spa, as it promotes hygiene and creates a pleasant experience for customers.

Weaknesses: 1. Appointment management: Several comments express frustration with the appointment system. Customers claim that even with scheduled appointments, they have to wait for a considerable amount of time before receiving service. This suggests a lack of organization in managing appointments and a failure to honor scheduled times.

2. Lack of contact information collection: One customer highlights that Tina's Nails Place does not collect contact information like names and numbers, leading to confusion during appointments. This lack of proper information management may contribute to the disorganized appointment system mentioned earlier.

3. Rushed service: A negative experience is shared by a customer who states that their appointment was rushed, resulting in a lack of proper services such as massages and finishing products. This indicates a potential issue with consistency in service quality and attention to detail.

4. Unprofessional and confrontational staff member: A customer mentions encountering a rude, abrasive, and confrontational staff member at the salon. Such behavior reflects poorly on the overall professionalism of the business and can negatively impact customer satisfaction.

5. Disappointing results: Some comments express disappointment with the final results of the services received. Complaints include poorly done designs, rushed appointments, and the absence of expected treatments like massages. Inconsistent quality can affect the credibility of the salon and lead to customer dissatisfaction.

In conclusion, Tina's Nails Place has several strengths, including skilled service, friendly staff, specialized nail art expertise, love for the profession and customers, and a clean shop. However, they also face weaknesses such as inadequate appointment management, lack of contact information collection, rushed service, unprofessional behavior from staff members, and disappointing results. By addressing these weaknesses, Tina's Nails Place can improve the overall customer experience and build a more solid reputation.

Best TL Reviews

This place does a pretty good job. I usually have Tina do my nails. Very fast very friendly. But my only complaint is that even when I make a appointment they just put female and the time. They dont take my name or my number so when I go in for my appointment they dont even go by appointment times. Everytime iv made a appointment I go in and I have to wait a hour or more. Everyone's very friendly. They just swamped. But that should tell you what you need to know.

tina does amazing! i’ve been going to her for years & has never made me disappointed walking out, the service is amazing, & they are all super sweet!

I called and scheduled three pedicure appointments on a Saturday afternoon for my Birthday and when we walked into building I was told no, you didn’t make an appointment. I informed the women that we did and she just told us to have a seat. Then when it was our turn they rushed through our appointments and didn’t give massages or even out finishing coat on sisters toe nails.

We will never go back here again and will keep going to PJs for now on.

If I could rate 0 stars, I would. The man that primarily works there is rude, abrasive, and confrontational. The appointment times consumers make and work their schedules around are never respected by the staff and I have always waited 30+ minutes just to sit in a chair. Let alone get started. It’s an unprofessional and not a relaxing setting.

I honestly think it's the best nail place in lebanon!! She's fast and has good prices Jessica (Tina's daughter) it AMAZING at nail art!!!!! She has gave me some beautiful sets!

This so called umbre looks like a child did it. What was supposed to be mani. Pedi. For granddaughter mom n grandma ended in the worst experience we have had since we started getting our nails. We had an apt. For 3 pm at 5:30 PM I got fed up with all of us disappointed in our salon trip , we left without Ember, n I getting our pedicures. The lady who did the nails rushed thur the manicure n serviced 3 other people while I waited. No massage no lotion what hind of manicure is that. Wow so disappointed!!!!!

Love Tina! She always does an amazing job on my nails! I appreciate the extra mile She will go through for her customers.

Tina has done my nails for over 8 yrs and im never disappointed. She has a love for her profession as much as her customers. The shop is always nice and clean. Excellent prices.