Golden Nail

+1 803-905-1974

1261 Broad St #3, Sumter, SC 29150 United States of America

Open Today: -

Quick Facts About Golden Nail

Golden Nail place has received a mix of positive and negative comments regarding their services. In order to assess their strengths and weaknesses, let's analyze the comments provided.

Starting with the strengths, one recurring positive aspect that multiple customers mentioned is the friendliness and pleasant nature of the staff. Specifically, Ms. Ann was highlighted as being attentive and caring towards the health of the customers' nails. This emphasis on customer satisfaction and a welcoming atmosphere creates a positive experience for clients.

Another strength of Golden Nail place is their ability to provide satisfactory gel manicures and pedicures. Several customers expressed their satisfaction with the quality of the services received, indicating that the professionals working there have the necessary skills to perform these treatments effectively.

In addition, some customers specifically mentioned Mike as being very skilled and good at his job. This further confirms that Golden Nail place has competent staff members who are capable of providing excellent nail services.

However, despite these positive aspects, several weaknesses can be identified based on the negative comments provided. One significant weakness is the issue of inconsistent pricing. A customer reported being surprised at the higher cost of the service due to additional add-ons that were not clearly communicated beforehand. This lack of transparency in pricing can lead to customer dissatisfaction and confusion.

Furthermore, another customer complained about the high prices at Golden Nail place compared to what was advertised on the price board. This discrepancy indicates a lack of consistency between displayed prices and the pricing charged to customers. Inaccurate pricing can cause frustration and a sense of being deceived, leading to a negative customer experience.

Customer service emerges as another weakness of Golden Nail place. A customer was dissatisfied with the way their nails were handled by the older man, describing him as uncommunicative and rushing through the service. Poor customer service can create a negative impression and diminish the overall experience for customers.

Moreover, one customer mentioned that their nails did not last even two weeks, with the thumbnail entirely coming off. This indicates that the quality of the acrylic nails provided may not be long-lasting or durable. Quick deterioration of manicures can lead to customer disappointment and a sense of wasted money and time.

Lastly, two customers specifically mentioned issues with the quality of the nail design. They reported rushed and untidy results, with poor attention to detail and unclean lines. This suggests a lack of consistency in the skill level or training of the staff members providing nail designs.

In summary, the strengths of Golden Nail place lie in their friendly and attentive staff, satisfactory gel manicures and pedicures, and positive customer experiences during some visits. However, their weaknesses include inconsistency in pricing and transparency, poor customer service, nails not lasting long, and inconsistent quality in nail designs. Addressing these weaknesses is crucial for Golden Nail place to improve their overall service and to ensure customer satisfaction.

Best TL Reviews

I love getting my nails done here! Ms. Ann is always pleasant and cares about the health of my nails. I recommend Golden nails to everyone!! See you all in a couple of weeks!

Was rushed and not aware of how much the price would go up with every add on. These nails didnt last two weeks, and my thumbnail is coming off. Like, the whole dang thing! Fake nail and real nail. I would not recommend getting acrylics at this place. The other staff seemed polite but the older man didnt make any conversation and just grabbed the nail he was working on. I paid 65 bucks, thinking it would be a max of 50. No nail art or anything, just sparkly polish!!

My daughter and I both got gel manicures & pedicures. They did a great job

This establishment has horrible customer service and is ridiculously over priced. I was charged $40 just for a gel polish change when the price board said $25! I asked and his response was because my nails are long.

When my nails aren't past 3 inches. Never will return to this place. 0/5 stars!

I’ve gotten my nails done twice and both times they did a great job. ☺️

Very satisfied with them ,every time I get nails done. Mike is very good.

Nails didn’t last 3 days left hand all the nail popped off without me noticing wouldn’t recommend

Tried them twice both times my nails looked rushed no clean lines and my design was terrible