Hairworks

+1 951-766-4527

1231 S Sanderson Ave, Hemet, CA 92545 United States of America

Open Today: -

Quick Facts About Hairworks

Hairworks Place is a hair salon with a mix of positive and negative reviews. Let's examine the strengths and weaknesses based on the comments provided.

Strengths: 1. Passionate and excellent stylist: Nicole, one of the stylists at Hairworks Place, is praised for her passion and excellent trimming skills. This indicates that the salon has skilled and dedicated stylists who can provide quality haircuts.

2. New lash girl adds a new vibe: The addition of a new lash girl brings some freshness and excitement to Hairworks Place. This suggests that the salon is proactive in bringing in new talent and expanding its services.

3. Down to earth and friendly staff: The staff at Hairworks Place is described as friendly and down to earth. This creates a welcoming and comfortable atmosphere for customers, making their salon experience more enjoyable.

4. Angela is highly recommended: Angela, a stylist at Hairworks Place, receives high praise for her great work. This indicates that the salon has experienced and talented stylists who can consistently deliver satisfactory results.

5. Knowledgeable stylists: According to a customer, the stylists at Hairworks Place know their stuff. This suggests that the salon employs stylists with expertise and skill in various hair treatments, such as perms and haircuts.

Weaknesses: 1. Inconsistent quality of service: Some customers express dissatisfaction with the haircuts they received at Hairworks Place. Complaints include uneven cuts, hair not being styled as requested, and visible marks on the scalp. This indicates that there may be inconsistency in the quality of service provided by the stylists.

2. Lack of attention to customer concerns: There are instances where the stylists at Hairworks Place fail to address customer concerns. For example, a customer's wife had her hair cut incorrectly and the stylist did not correct it adequately. This suggests a lack of attention to detail and customer satisfaction.

3. Poor customer service: There are complaints about the salon's customer service. One customer mentions that her purse was picked up without permission by another stylist, resulting in her glasses being knocked to the ground. Additionally, the customer was not asked about her satisfaction with the haircut and had to request a mirror. The lack of proper customer service can create a negative experience for customers.

4. Lack of response to complaints: The inability to submit a complaint through the salon's website and the lack of response to emails indicate poor communication and customer support. This suggests that Hairworks Place may not effectively handle customer complaints and address their concerns.

In conclusion, Hairworks Place has strengths in terms of passionate and skillful stylists, a friendly staff, and positive reviews for some of its stylists. However, there are weaknesses in terms of inconsistent quality of service, lack of attention to customer concerns, poor customer service, and insufficient response to complaints. These weaknesses should be addressed by the salon to ensure a better overall customer experience.

Best TL Reviews

I'm so glad Nicole is with the New Owners! She's so passionate. She always gives me a excellent trim. They have a new lash girl. She adds a new vibe to the place. Very down to earth & friendly Staff.

Angela is the absolute BEST!

She does such great work and I highly recommend her. 5 ????'s

I have gotten many perms and hair cuts at this location and have used several of their stylists. Most always am very pleased with their work. These stylists know their stuff. I'd give Nancy a try.

Absolutely horrible experience. Family went my son and Husband's hair got butchered uneven cut the stylist seemed nervous when cutting hair and seemed also to be in a rush.

Our daughter wanted a layer haircut with the same length to her shoulders like she had it. The hairstylist did not listen gave her a shorter length of hair and hair seems very uneven in layers.

On the back of my son's hair you can see small marks where she got way too close to her scalp.

I would not recommend if I would have gone with my children instead of my staying home and taking care of our week old baby. I would have not paid and complain to the manager.

Instead my husband paid and left with our kids extremely upset. By the time they got home and I got to see, the location had already closed.

Very dissatisfied, my wife had her hair cut, she has beautiful curly hair. She returned to have her hair corrected after her initial cut was a disaster. She asked stylist for layered cut and to keep as much of the length as possible. Instead she looks like she's got a helmet on with her long portion in the back sticking out of a helmet. Taking her to a real stylist that know what they are doing. Don't recommend this place, why would you go to Wal-Mart for a hair cut.

Made an appointment friday afternoon amd was the first hair cut of the day on saturday with Winnie!!! She is amazing and i will be going back to her in the future!!! I love her work and she is the nicest lady ive ever met to do my hair!! My hair was down to my butt and i told her i hadn't cut it in 21 years because my mother was so in love with my long hair and always said she'd cry if i cut so i never cut it, i came to Winnie and told her my story and she took such good care of me and my hair and my didn't cried but not as bad because it literally looked so good! And she let me keep my ponytail so i could give my mom back the long hair she oh so loved. Such a Wonderful place and such a wonderful lady!

Angela always does a great job on my hair!!! She's friendly, always has a smile on her face. She's my go to girl when it comes to my hair!!

I went to get my haircut and eye brow wax last weekend. While my hair was being cut I set my purse and glasses on the divider between the wash stations and the chairs. As I was getting my cut down another stylist came over and picked up my purse, without asking, to admire it. When she picked it up she had also knocked my glasses to the ground and didn't even apologize. Then when I was done with the cut my stylist didn't even ask me if I liked my hair or offer a mirror so I could see the back. I had to ask for a mirror. So as I was getting up from the chair my stylist also picked up my purse to admire it. I don't know how this salon trains their employees but picking up customers personal belongings without permission is unacceptable.

The icing on top of the cake is I tried putting in a complaint on the HairWorks website but the form wouldn't submit so I tried emailing them instead and after almost a week I have no response.

UPDATE: it's been almost a week since my 2nd email to the company and ZERO response has been given.