Quick Facts About Villa Spa Nails
Villa Spa Nails has received mixed reviews from customers, with some praising the salon for its cleanliness, friendly staff, and excellent nail art services, while others have expressed disappointment with various aspects of their experience.
One strength of Villa Spa Nails that is consistently mentioned by customers is its cleanliness. Multiple reviewers have stated that the salon is very clean, which creates a pleasant and hygienic environment for customers to relax in. This is an important aspect for a nail salon, as cleanliness is crucial when it comes to maintaining the overall health and safety of customers.
Another strength highlighted by customers is the friendly and respectful staff. Commenters have mentioned specific nail technicians, such as Monica, Sea, and Chau, for their excellent customer service and attentiveness. These positive interactions with staff members contribute to a welcoming and enjoyable experience for customers.
The salon's pricing for nail art is also mentioned as a strength. One customer noted that the pricing for a dip set and nail art is reasonable, making Villa Spa Nails an affordable option for those looking for unique and creative nail designs. This affordability may be particularly appealing to customers who are interested in trying out different styles without breaking the bank.
Additionally, the calming and relaxing environment of Villa Spa Nails is appreciated by customers who have mentioned feeling at ease during their visits. This aspect can greatly contribute to the overall experience and is especially important for customers seeking a moment of tranquility and self-care.
On the other hand, there are several weaknesses that have been pointed out by customers. One recurring issue is the lack of attention to detail in nail services. One customer mentioned that her nails started to crack and show signs of damage just a week after getting them done. This indicates a lack of durability and quality in the application process, which can be frustrating for customers expecting long-lasting results.
Another weakness highlighted in the comments is the inconsistency in service quality. While some customers have had positive experiences with nail technicians like Monica and Chau, others have encountered issues with their services. For instance, one customer mentioned that the shape of her nails was not executed as requested, and when she asked for a modification, she was given the file to do it herself. This lack of attention to detail and refusal to rectify the issue is a significant downfall for the salon.
Furthermore, there have been complaints about the behavior and professionalism of certain staff members. One customer mentioned feeling belittled and disrespected by the owner or manager named "Sea" when she raised concerns about a nail tip coming off. The customer also claims that incorrect techniques were used during her pedicure, resulting in two big toes of different sizes. This negative interaction, coupled with the use of single-use tools that had been previously used, reflects a lack of knowledge and professionalism.
In terms of customer satisfaction, there seems to be a divide between those who are very happy with their experience at Villa Spa Nails and those who are extremely disappointed. Positive reviewers emphasize the exceptional service they received, expressing their gratitude and loyalty towards the salon. However, negative reviewers characterize their experiences with descriptions like "worst nail salon ever" and express regret for choosing Villa Spa Nails. The discrepancy in customer satisfaction suggests inconsistency in the salon's service quality.
In conclusion, Villa Spa Nails has a number of strengths, such as its cleanliness, friendly staff, reasonable pricing for nail art, and a calming environment. However, there are weaknesses that need to be addressed, including inconsistency in service quality, issues with attention to detail, and instances of unprofessional behavior. These weaknesses may impact overall customer satisfaction and deter potential customers from visiting the salon. It is important for Villa Spa Nails to take these criticisms into account and implement changes to ensure a consistently positive customer experience.
Best TL Reviews
I’ve been going here for six months now and absolutely love Villa Spa, the salon is very clean and everyone is extremely nice. I go to Monica & Sea for nail art/dip powder manicures and they do an excellent job. The pricing is great for nail art as well, a dip set for me is typically $45 + $10 art. Definitely recommend coming here!
First and last time coming here. The pedicure was fine and that was great until we sat down for the full set. My mother mentioned I was a nail tech and it was fine I just don’t like to do my own nails and this is a lesson learned. We sit down start on the set and I showed her the shape I wanted. A more so tapered square. She has me look at the shape and I asked if she could just sharpen the sides a little because they were a little too round for me. She proceeded to HAND ME THE FILE TO DO IT MYSELF. If I’m paying for a service I shouldn’t have to do anything myself. Wasn’t worth the $60 for the nails to look lop sided and bubbles to be in the acrylic.
This place is amazing. My sister's and I came her for a birthday mani and Pedi for the youngest. And the environment was so calming and relaxing. They did a awesome job on our mani. We all had pictures of what we wanted and the turned out amazing. Even the very picky Birthday girl loved them. Will definitely be back and will recommend. Thanks guys.
If I could leave a zero star I would. The owner or manager named “Sea” was very rude and disrespectful. I simply told him my nail tip was coming off and that I wanted him to fix it. Mind you I do nails myself and told him I was in school so then he proceeded to belittle me and tell me since I’m in school I have no experience. And his way and “my way” would be different. I honestly don’t know how putting tips on the free edge would be so different. The pedicure I received have my two big toes two different sizes. Ended up leaving with only my tips on because when I asked him to remove them and never mind he began to get aggressive with my hand. So I proceeded to tell him not to touch me. And he said fine and made me still pay for my pedicure that wasn’t even done correctly and used single use tools on me that had been previously used DISGUSTING establishment that I will never be back to, and definitely overpriced for the lack of knowledge in this place. Mind you for the pedicure alone I paid 60$.
I always leave here so happy with my nails and trust me I am very very picky and EXTRA lol. "Sea" is so respectful, patient and customer oriented. Villa Spa is my permanent go to for beautiful nails.
They do pedicures really well, But the nails not so much. I just got them done a week exactly today and already one is cracked and you can see the top of my nail beds. ????
I want to send all my friends to this salon!!! I was recommended by a friend to go here for the nail art and she was on point!!!
Chau did my nails and pedicure and she was so gentle and such a good artist!! I will always come here from now on!! ❤️ Thank you so much and merry Christmas!!
***WORST NAIL SALON EVER!!! *** So I went with my friend to get a manicure/pedicure. I got the pedicure then was told “oh we might not have enough polish for the manicure so we will have to find a different one” well I wanted matching my toenails and finger nails so I said ill just get regular polish then… he didnt even clean underneath my nails I had to ask for it to be cleaned up. I also paid $95 for pedicure/manicure BUT was told I had to pay before he painted my nails… Which I did but now regretting that I did and I also tipped. Then he told me put my hands under the dryer an left didn’t come check an make sure they were fully dry. Hints why my finger are blue! He didnt even clean up my nails at all so rediculous!!! Then after I told him I don’t think they are dry yet he says” well I told you that you needed to get the gel instead it’s not my fault they are messed up I told you!!! Like thats not even the point I also didnt want to go back in there for them to be fixed I was so mad at how they look!
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Villa Spa Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:30 PM |
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