Quick Facts About 102 Nails & Spa
Strengths:
1. Exceptional nail technicians: Multiple comments praise specific nail technicians, such as Jane, Emmy, and Jessica, for their skill and the quality of their work. This indicates that the salon employs talented professionals who can consistently deliver satisfying results.
2. Personalized service: Several customers mention that their nail technicians took the time to understand their preferences and deliver nails that matched their desired style. This shows that the salon values individuality and strives to create a customized and enjoyable experience for each client.
3. Cleanliness and hygiene: Multiple reviewers mention that the salon is clean and maintains a high standard of cleanliness. This is an important factor for customers when choosing a nail salon since hygiene and sanitation are crucial in preventing infections and ensuring a safe environment.
4. Friendly and welcoming atmosphere: Customers appreciate the friendly and welcoming atmosphere at 102 Nails & Spa. The technicians are described as having great personalities and taking the time to get to know their clients. A positive and inviting atmosphere can significantly enhance the overall experience for customers.
5. Excellent customer service: Several comments highlight the exceptional customer service at the salon. The staff is praised for their professionalism, attentiveness, and friendly demeanor. Strong customer service is crucial for building long-term relationships with clients and ensuring their satisfaction.
6. Long-lasting and high-quality nails: A customer mentions that their nails lasted for three weeks without any lifting or damage. This indicates that the salon uses high-quality products and provides services that result in long-lasting, durable nails.
7. Positive word-of-mouth: Customers who have had positive experiences at 102 Nails & Spa recommend the salon to others. Positive word-of-mouth can be a significant strength for a business since it brings in new customers and builds a loyal customer base.
Weaknesses:
1. Inconsistent experiences: A reviewer mentions that their nails were not done to their satisfaction and that the technician did not listen to their requests. This suggests that there might be inconsistencies in the quality of service and customer satisfaction among different technicians at the salon.
2. Lack of attention to detail: A customer complains that their nails were crooked and that the technician did not properly clean up excess product and nail polish. This indicates a lack of attention to detail, which can lead to a less polished and professional finish.
3. Communication issues: The same customer also mentions that the technician was unresponsive to their requests to fix the crooked nails. Poor communication and an inability to address customer concerns can result in dissatisfaction and potential customer loss.
Overall, while 102 Nails & Spa has many strengths such as talented technicians, personalized service, cleanliness, and a welcoming atmosphere, there are some weaknesses to address, such as inconsistency in service quality, lack of attention to detail, and potential communication issues. By addressing these weaknesses, the salon can further improve its overall customer experience and satisfaction.
Best TL Reviews
Jane is FANTASTIC!!! unbelievable! Have been going to her forever and I cannot speak more highly of her. Perfect every time. I have always had to fight to get my nails short enough at other places, and she always does mine perfect!!
I wish I could give this place a 10 star rating!!! I have been loyal and will stay loyal. Emmy is my girl and she is a great tech with a great personality and loves to laugh and joke and take the time to get to know you. She always knows I like my nails a little different and I let her just go with it. Jenny does my eyebrows and is perfect at it. I highly recommend this place. They are very clean, friendly and have a great atmosphere. The color selection and services offered is amazing!!! Check them out!
Every time I have been there I’ve experienced excellent service, this most recent time my nail tech Jessica did such an amazing job. I showed her a picture of what I wanted and she executed it perfectly! Great people and good prices. Highly recommend.
Amazing service everytime I go. Jessica does my nails, her shaping and quality is always great!
Tony did my nails, he would not acknowledge or listen to me. His nails were like razor blades and he would not stopped when asked. My nails look awful and he couldn't understand why I wanted to just pay and run out. I really hope the other nail techs are. Enter here.
This is my favorite nail shop I have ever been to. I stopped getting my nails done for over 10 years, feeling disappointed from not being able to enjoy my nails for the intended duration. First off, for the QUALITY... I’m going to say it again, QUALITY nails I get, we are receiving premium quality at a great price. I type all day, constantly clean( yard work/in house/at the office) so my hands are utilized often). I am at 3 weeks due for a rebase and barely a corner or my thumb was lifting, it was the only nail she replaced. I could’ve rocked it for 4 weeks if I was in a bind. Biggest thing, NO picking off my nails! Win! 3 visits in and I have nothing but my real nails underneath. Customer service is 10 stars. My nails feel natural not heavy and thick. Each time I’ve come in it’s the same great service. Just go there yourself, you won’t have to take my word for it. Great service and advertising speak for themselves. Drumroll please... and the “Emmy” award goes to “Emmy” for making me feel pampered and creating such beautiful work.
Paid $40 for this ???????? she cut my fingers in so many different places.... the French manicure looks so off.....she left product and nail polish all over my fingers. I only put one star because you have to leave a star to post a review. I had three nails that were crooked and tried so hard to get her to straighten them. Just being honest.
Loved this place and the sweet girl that did my nails. My husband and I are truck drivers and I was in desperate need of a fill in, shape up, color change....the works. And her name is escaping me right now because I’m a mess, but she has the only nail desk on the left hand side when you walk in, by the window. She was so sweet and talked to me about our travels and all we’ve done and seen and when she was done... my nails were AWESOME!! Will definitely be back when we come through Colorado again.
Place Pictures
102 Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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