Friends Beauty Salon

+1 972-840-1037

305 E Centerville Rd, Garland, TX 75041 United States of America

Open Today: Closed

Quick Facts About Friends Beauty Salon

Friends Beauty Salon has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the expertise and talent of the hairstylist Angie. She has consistently done a great job with the commenter's hair for over three years. The commenter receives compliments on their hair and credits Angie for understanding their vision. This suggests that Friends Beauty Salon has skilled and experienced stylists who can cater to their clients' preferences and produce satisfying results. Additionally, the affordability of the salon is mentioned positively, indicating that they provide good value for the services provided.

Another strength mentioned is the availability and flexibility of the salon. One commenter appreciated being able to make a last-minute appointment and being accommodated even close to closing time. This shows that Friends Beauty Salon is willing to accommodate clients with busy schedules and prioritize their convenience. The commenter also mentioned the late hours being beneficial for working parents, which suggests that the salon understands and caters to the needs of different clientele.

However, Friends Beauty Salon faces several weaknesses as well. One major weakness is the perceived unprofessionalism of the salon. One commenter shared their negative experience where the hairstylist wanted to straighten their naturally curly hair before cutting it, which was not necessary in their previous salons. It also appeared that the salon treated new clients poorly, causing the commenter to feel unappreciated and conclude that the salon favors familiar customers. This suggests a lack of consistency in the salon's approach to customer service and having different standards for different individuals.

Another weakness mentioned is the lack of communication and understanding between the hairstylist and the client. One commenter explicitly stated that their desired hair color was not achieved, and even after attempting to fix it, the outcome was still unsatisfactory. The client also expressed feeling ignored and dismissed by the supposedly manager, who seemed to be overwhelmed with multiple clients at once. This shows a lack of attention to detail, poor communication, and a lack of expertise in achieving customer satisfaction.

Furthermore, inconsistencies in the quality of service are highlighted. One commenter mentioned leaving with an unsatisfactory hair cut, as the stylist did not follow their instructions regarding the length and style. The client was left disappointed and did not want to return to fix it. Additionally, another commenter expressed dissatisfaction with a haircut that was not even done, despite having paid a significant amount for it.

In conclusion, Friends Beauty Salon has strengths in talented stylists like Angie, affordability, and flexibility in accommodating clients. However, the salon struggles with professionalism, consistency in service quality, communication, and understanding clients' preferences. These weaknesses can contribute to negative experiences and dissatisfaction among clients, leading to reduced recommendations and customer retention.

Best TL Reviews

me encantó mi peinado para mí bodaen diciembre y hoy volví para un tinte y me encantó siempre volveré ahí

I love Angie! She’s done my hair for the past 3 years or more. And she’s always done a great job! I’m always getting complimented on my hair. She gets the vision you see. I had my hair destroyed by another hairstylist who has a large following and thankfully Angie saved my hair. They are affordable and do a very great job. I tell all my friends and family to go to her!

I am new to Garland from Houston, i found them online and after reading the reviews, i called to make an appointment. First the hairdresser wanted to straighten my hair to cut it ( my hair is naturally curly) i became concerned because in Houston noone ever asked to do that they just cut my hair very nice. Second, my daughter was with me and her hairdresser started cutting her hair and laughing so another hairdresser came and told her to sit down and she tried cutting my daughters hair. I think this is a place very unprofessional. I think they probably treat new people like nothing and people they know good. Im not sure but you would think that a hairdresser knows how to cut all kinds of hair but who knows. All i know is that now i have to look for someone else. too bad bcus this place is a block from my house.

The supposedly manager Erendida messed up my hair. I wanted brown highlights that were subtle red and she gave me red orange highlights. And she just ended up throwing toner on it to fix it :)))). And then it still didn’t even end up coming out the way I wanted and I still have red. She wan s to charge me $130 for that and said the picture I showed her was red brown even though it was full on red. Never felt so ignored. She was working on other ppl which I thought she could handle it but I guess not! Never wanna come here again!

They were open and able to cut my hair roughly an hour before closing with no appointment. I was the only client with 2 stylists there. The finished product wasn't great but 8 was glad to lose a few inches either way. No layers or style like preferred. The language barrier was likely the biggest factor. Appreciated the late hours however since I'm a single working parent and it's not easy to make time for myself.

Did not come out the way I asked for showed her a picture how I wanted it & my hair looks silver my roots blue & didn't even do the hair cut ????????‍♀️ & still got charged $160. The same picture I showed her was what I had got back in March with the other lady that did it.

Just got a trim with Irma and i was nervous because it was my first time trying this place. But she was awesome and Friendly! I told her just a trim and before i said more she said she was going to cut the damage part to keep my length and not more. PERFECT! Just what i was about to say! I recommend her to others now and going for my trim w her from mow on!

The atmosphere was nice, and the lady who cut my bangs was nice, but the ONLY thing I wanted were my bangs cut, I told her just right above my eyebrows so they weren't in my eyes, and when she turned me around she had cut them so short all I could do was cry. They are uneven, but I don't want to fix it, because they would cut them even shorter. I pray my bangs grow fast.

I don't recommend this place, and I won't be returning.