Star Nails

+1 910-426-6260

5588 Camden Rd, Fayetteville, NC 28306 United States of America

Open Today: -

Quick Facts About Star Nails

Star Nails Place, based on the comments provided, has both strengths and weaknesses. Let's begin by analyzing the strengths of the salon.

One of the major strengths highlighted in the comments is the friendliness of the staff. Multiple comments mention that the employees were nice and friendly, creating a positive atmosphere for customers. This is an important aspect as it helps customers feel welcomed and comfortable during their visit. Additionally, the employees are described as polite and polite.

Another strength mentioned is the quality of the pedicure. One customer stated that it was the best pedicure they had in a long time, praising the outcome. This indicates that the salon has skilled technicians who are capable of delivering a satisfying pedicure experience.

Additionally, one comment mentioned that there was a technician who specialized in nail designs. This is a strength because it shows that the salon offers a variety of services and can cater to different customer preferences. It also implies that the salon keeps up with current trends and offers unique and creative options for customers.

Reasonable pricing is also highlighted as a strength. Customers mentioned that the prices were fair and reasonable, creating a positive impression. This can attract more customers to the salon, as affordability is an important factor for many individuals when choosing a nail salon.

Furthermore, the comment about the gel nail overlay being the best the customer has had indicates that the salon is capable of delivering high-quality services in some areas. This can be a significant strength as customers value quality results.

Now let's move on to analyzing the weaknesses of Star Nails Place based on the comments provided.

One of the most prominent weaknesses mentioned is the inconsistency in the quality of service. Several comments indicate that the overall quality has declined over the years. This is concerning as it suggests that the salon may have had a change in management or staff that has negatively impacted the customer experience. The comment about the gel polish coming off within two days also reflects a lack of attention to detail and may indicate issues with the longevity of the services provided.

Another weakness highlighted is the lack of professionalism and rudeness from some employees. One comment mentioned that a technician was extremely rude and rough during the service. This is a major concern as it can create a negative experience for customers and may deter them from returning to the salon.

Inconsistency in pricing is another weakness mentioned. Customers reported experiencing different prices for the same services, which can be confusing and frustrating. This inconsistency may also lead customers to question the salon's ethics and transparency.

There are also comments about rushed services, indicating that the technicians were not taking the necessary time and care to provide a thorough and satisfying experience. This lack of attention to detail can significantly impact the overall customer satisfaction.

Moreover, a comment mentioned that the owner became loud and confrontational when a customer expressed concerns about the staff. This reflects poor customer service and a lack of professionalism from the salon management.

In conclusion, Star Nails Place has some strengths, such as the friendliness of the staff, the quality of some services like pedicures, and reasonable pricing. However, the salon also has several weaknesses, including inconsistency in service quality, lack of professionalism, inconsistency in pricing, rushed services, and confrontational management. These weaknesses create a negative customer experience and may ultimately impact the reputation and success of the salon. Improving these areas of weakness should be a priority for the establishment to regain customer trust and satisfaction.

Best TL Reviews

I went there with my mom and the guy that did my nails was super nice but he did terrible! I paid $40 for what a whacked up manicure! They sucked! Then when I went to dry them the guy messed them up and did nothing about it! The girl who fixed my nails was extremely rude! She would pull my hands! Just disappointed in the whole salon! Also the guy who did my nails cut my cuticles!

Really great service. Everyone was very nice. The pedicure was amazing. It was the best I'd had in a long time. Very pleased with the outcome. There was only one tech that could do designs when I was there. She did exactly what I wanted.

I have been going here for a few years and the quality of service is definitely not as good as it was years back.i used to love getting my nails done here and I've had a few bad experiences but kept giving them the benefit of the doubt. I will say the man that works here is very polite the woman however comes off rude and unprofessional. I got my nails done here less than 2 weeks ago and within 2 days the gel polish started coming off a few of my nails now im going to have to go elsewhere to get them fixed. I try to avoid leaving bad reviews but I definitely won't be back.

Always a pleasure. Relaxing atmosphere with fun, friendly employees and reasonable prices. Had a great time for our girls night out with spa pedicures for my daughter's birthday.

Paid 55$ for the whole pedicure and out the door in 30min ... salon was empty and the girl still rushed through my pedicure when i made the statement that was really fast she was like oh really ???? terrible service

My friend and I went to get our nails done for a special occasion. It was the worst nail experience I have had in the 13 years I have been getting my nails done. I got a basic manicure and the lady had to keep redoing the polish because it kept wrinkling. The owner had to end up fixing my nails after 4 times. I was there from 545 to 8pm. Unacceptable. My friends nails are crooked and the polish was coming out before we even left. They were very inconsistent with pricing as well.

Horrible service, the nail tech was very aggressive and rough with both my feet and hands. He cut me twice and then tried to change the price that he quoted me at the beginning, when it was time to check out. The owner got loud with me when I said he needs to be mindful of who he hires. Never again will I go there.

Love the service here. Best gel nail overlay I've ever had. Holographic nails to bring in the summer.❤️