Nail Trix

+1 706-624-0202

136 W Belmont Dr, Calhoun, GA 30701 United States of America

Open Today: -

Quick Facts About Nail Trix

Strengths: 1. Friendly and welcoming staff: Many of the comments mentioned that the staff members were friendly and eager to make conversation, which contributes to a positive customer experience. 2. Skillful technicians: Some comments praised the technicians for their great work, indicating that they are capable of providing high-quality nail services. 3. Reasonable prices: One comment mentioned that the salon is responsibly priced, suggesting that the services offered are affordable for customers. 4. Attention to detail: The comment about the soak method and taking their time even when people are waiting indicates that the salon prioritizes giving each customer a thorough and enjoyable experience. 5. Excellent customer service: Several comments highlighted the good customer service provided by the staff, mentioning that they were sweet and eager to help.

Weaknesses: 1. Unwelcoming and unaccommodating service: One comment mentioned that despite there being no customers waiting, the salon still refused to serve the customer because the technicians were working on another customer, leading to frustration and a negative experience. 2. Inconsistent service quality: While some comments praised the technicians for their great work, others mentioned rude behavior and poor service. This indicates inconsistent service quality, indicating a lack of consistency or proper training among the staff members. 3. Lack of cleanliness: One comment highlighted that the salon was dirty and in need of cleaning and maintenance. This raises concerns about hygiene and the overall atmosphere of the salon. 4. Delayed response to customer concerns: The comment about the technician repeatedly ignoring the customer's complaints and not addressing the issues with their nails suggests a lack of attentiveness and responsiveness to customer concerns. 5. Limited services for children: One comment mentioned that the salon was not willing to provide pedicure services for the customer's daughter, indicating a lack of flexibility and unwelcoming attitude towards customers with children.

Conclusion: In summary, Nail Trix Place has several strengths, including a welcoming and friendly staff, skilled technicians, reasonable prices, attention to detail, and excellent customer service. However, there are also notable weaknesses such as unwelcoming and unaccommodating service, inconsistent service quality, lack of cleanliness, delayed response to customer concerns, and limited services for children. These weaknesses can affect the overall customer experience and may deter some customers from returning to the salon. It is important for Nail Trix Place to address these weaknesses and work on improving areas such as staff training, cleanliness, and customer satisfaction in order to maintain and attract a loyal customer base.

Best TL Reviews

Walked in at 1 o'clock on a Saturday. They close at 6. All techs were working on a customer but they had no customers waiting. They refused to serve us saying they were too busy. We would have happily waited but that wasn't offered. Won't be going there again

The lady was nice and did great. This is awesome cause she has to fix what us nails in Rome on Cartersville highway which was awful. Thank you nail trix you did awesome

I like the soak method. Always take their time even if people are waiting. Very responsibly priced. Try Mood change number 4 with 45 in dip.

Omg! This is my new favorite nail salon. I was immediately greeted by a friendly staff as soon as I walked in. They give you a bottle of water and the deluxe spa pedicure is AMAZING! I can not say enough good about this spa.

the woman who did my nails was nothing but rude. I told her multiple times somthing was wrong with my nails and she repeatedly said “in a minute”. Many of mine and my friends nails are angled to the side and are slanted at the top. I do not recommend this place. ????

The male that did my nails was amazing and he would be the only reason I would come back. I took my daughter and aunt to get a pedicure done they wouldn't let my daughter get her feet done like we did and she was really rude to us.

LOVED the customer service I received. They all seemed sweet and eager to make conversation. HOWEVER, it was very dirty here. Things need dusting, bugs in all the light fixtures, need new paint on walls, and ceiling tiles need replaced. Even some of the tools that they used looked old and dirty. They even told me how during the weeks they can get so slow and I was thinking well use that time to clean, not sit on your phone, which is what they were doing when I walked in. REALLLLLY wanted to give more stars than this because they were so nice but cleanliness cannot be overlooked!

Love it. Want beautiful nails?? It is the Only place I will go anymore. Never in a hurry, because of who is next. Their goal is for you to be happy and your nails to be beautiful. You just can't beat that