Quick Facts About Alpha Nails
Alpha Nails Place, based on the comments provided, has both strengths and weaknesses. In order to provide a holistic analysis, we will examine these aspects in detail.
Starting with the strengths, one customer mentioned that they had a positive experience during their visit for a pedicure. They specifically mentioned that the nail technician, Tronie, was gentle and did a great job. Furthermore, the customer appreciated the cleanliness of the establishment, which is an important factor for any nail salon. Another customer mentioned that they had a comfortable experience with their nail technician, Casey. They highlighted her friendly nature, cooperativeness, and the fact that she provided a comfortable environment while working on their nails. This suggests that the salon has employees who are capable of providing good customer service and creating a pleasant atmosphere for customers.
Additionally, the salon offers a stamp card, which the customer appreciated. The presence of this loyalty program indicates that the salon values and rewards repeat customers. This can be a positive factor as it encourages customer loyalty and retention.
However, there are several weaknesses that have been highlighted in the comments as well. The most noticeable issue seems to be the rough and unprofessional behavior exhibited by some of the nail technicians. One customer mentioned that they had a rough experience during an acrylic fill, with the nail technician being extremely rough and ripping off their old acrylics, causing damage and bleeding. The customer also emphasized that when they expressed discomfort, the technician dismissed their concerns. Another reviewer also mentioned that the nail technicians were rough, cutting their cuticles to the point of bleeding. This consistent feedback about rough treatment raises concerns about the overall quality and expertise of the nail technicians at Alpha Nails Place.
Furthermore, there were multiple complaints about insensitive and humiliating comments made by the owner and staff towards customers. One customer shared that they were mocked and humiliated due to having a habit of biting their nails. They expressed disappointment over the lack of sensitivity and professionalism displayed. The same customer also mentioned the significant increase in prices and reduced quality of service, stating that their sets were inconsistent in terms of length and shape. The customer also noted that the salon charges extra for fixing mistakes that they had made.
Another reviewer echoed the sentiments of poor customer service, stating that they felt unwelcome and unappreciated during their visit. They mentioned that their chosen nail color was unavailable, and the attendant showed impatience and lack of patience when they had to choose another color. The reviewer also described an uncomfortable atmosphere and negative attitude from the staff. These experiences indicate a lack of customer focus, which is crucial for any service-oriented business.
Additionally, one customer complained about the lack of attention to detail and poor results after getting acrylic nails with a curved apex. They expressed disappointment with the nail technician's inability to fulfill their request, raising questions about the level of expertise and skill of the technicians at Alpha Nails Place.
Moreover, the response from the owners to negative feedback was mentioned as a concern. One customer mentioned that the owners' response to negative reviews was "horrifying" and showed an inability to handle criticism constructively or take accountability. This lack of professionalism in addressing customer concerns can further damage the reputation of the salon.
In summary, while Alpha Nails Place has some strengths such as positive experiences from some customers, a loyalty program, and a clean environment, there are significant weaknesses that cannot be ignored. These weaknesses include rough treatment, insensitive comments, increased prices, inconsistent service quality, poor customer service, lack of attention to detail, and unprofessional responses to negative feedback. These aspects indicate a need for improvement in terms of customer service, professionalism, and the skill level of the nail technicians.
Best TL Reviews
I went in to get an acrylic fill & she was extremely rough. She did not even give me a color palette to look at. She used a nail tip to get my old acrylic off and basically was ripping them off damaging my nails underneath. My right thumb nail is bleeding because she yanked it off. When I said you’re hurting me she said it’s fine. I just walked out & left I would never recommend this place. Terrible service.
1st time. Was nervous, have problems with my feet but Tronie was very gentle and did a great job. Thank you so much. Very clean also.
I used to be a very loyal customer to alpha, even after moving about a half hour away. YET, i have to say this place is absolutely horrible in the way they treat their customers. I’m not one to leave a review but this time it’s warranted. I recently stopped going due to humiliation by staff, and the insane increase in price and quality of acrylic sets. I bite my nails, it’s a bad habit i’ve had since i was younger, and the nail tech/ owner and her husband would always make humiliating comments about it. on top of this, pre covid their prices were reasonable. I understand after covid most places raised prices for certain product and service, yet 70-80$ for an acrylic set with a basic nail polish is crazy to me, not to mention they’re extremely rough when doing the nail, i bleed almost all time when they cut my cuticles , and if you ask them to fix a mistake they may have made they will charge you for it. my sets have been extremely inconsistent with nail length, and shape. Lastly, after seeing reviews left by other people with same experiences, the response from the owners is horrifying, and clearly shows they can’t handle negative feedback to better their business, or take accountability.
One of the best things a shop owner can do is to respond to negative reviews so that other readers can understand the owner's take on the "negative " experience. It's very difficult to run a business and when customers demand everything for nothing it's discouraging.
So, I'm bringing mom here and hopefully will have some really good things to say about Alpha Nails.
They were absolutely phenomenal! I had Casey she provided a very comfortable environment while I got my nails done. She was very friendly very nice and very Cooperative which made it a comfortable experience instead of sitting there awkwardly at some other salons. I will definitely return and this is now my new go to nail salon! Although they are a little bit pricey the service is fantastic and worth it :-)
Very very disappointing experience. This was my first time at this business. I did have an appointment. I did not feel welcomed when I initially walked in. I chose a color that they did not have which was another disappointment. This was not disclosed to me until I was in the middle of getting a pedicure. The attendant seemed extremely impatient when I had to pick a 2nd color. She had no patience whatsoever. I did not like the initial 2nd color when they put it on one nail. The attitude was even worse after that. I chose not to get any color put on as they did not have the color that was pleasing to me. In addition the negative attitude that I felt as I was sitting there was very uncomfortable. I just paid for getting my polish removed and left. I have had my nails done in many places, but I highly recommend NOT going here! There are too many other nail salons to pick from that would treat a new customer they way they should be treated.
Only been here twice so far! But both times were great. No issues. Love how they have a stamp card each time u go :-)
I went there because another place couldn't do acrylic nails with the right curved apex. I was excited but in the end I was back to the same thing. Maybe the nail tech was tired or didn't know how to fill the apex using acrylic? The Nail Tech never once looked at the nail from side view. I am really disappointed with the results. See for yourself. They don't look right.
Place Pictures
Alpha Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Planning
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Appointments recommended
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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