Quick Facts About Natural Nails
Natural Nails has several strengths that can be observed from the comments provided. First, it is evident that their services and staff have created a loyal customer base. Michelle, in particular, is mentioned frequently as a skilled nail technician who consistently delivers excellent results. Customers have been visiting Natural Nails for years, which speaks to the quality of service and expertise provided by the staff.
Furthermore, the comments also indicate that Natural Nails has a friendly and attentive staff. Customers feel welcomed and valued, with some even describing the staff as being like family. This suggests that the atmosphere at Natural Nails is warm and inviting, contributing to a positive customer experience.
Another strength mentioned is the cleanliness and professionalism of the salon. Customers note that the salon is clean, and the staff maintains a high level of professionalism. This can greatly impact a customer's perception of a salon and their decision to return.
In addition to the positive experiences shared by customers, Natural Nails also receives praise for their skill and attention to detail when it comes to nail services. Michelle, in particular, is complimented for her neat acrylic application, reducing the need for excessive filing. Customers appreciate the care taken in their services, with one comment mentioning that the pedicure team uses consistent techniques to ensure consistently good results. This attention to detail enhances the overall quality of the services provided.
Moreover, Natural Nails receives praise for the convenience and availability of appointments. While the salon can get busy, customers can make appointments ahead of time, ensuring that they can receive the services they desire without having to wait for long periods. This flexibility in scheduling can be a significant advantage for customers who prefer to plan their visits in advance.
However, some weaknesses can also be identified based on the comments. One customer had a negative experience regarding the pricing of services. They felt that they were overcharged for a gel set and were not provided with clear information regarding pricing. This suggests a lack of transparency and communication regarding pricing policies, which can negatively impact the customer experience.
Another customer expressed dissatisfaction with additional charges for gel nail services, such as a separate charge for gel polish removal and application. These additional costs can add up quickly and make the overall price of services higher than expected, leading to customer dissatisfaction. This indicates that Natural Nails may need to review their pricing structure and ensure that customers are informed about any additional fees upfront.
Additionally, one comment mentions an incident where a manicurist filed a hole in their finger. While this may be an isolated incident, it highlights the importance of maintaining consistent quality control and ensuring that mistakes are minimized to prevent customer dissatisfaction.
In conclusion, Natural Nails has several strengths, including a loyal customer base, skilled staff, friendly atmosphere, cleanliness, attention to detail, and appointment availability. However, there are areas for improvement, such as pricing transparency and avoiding mistakes during services. By addressing these weaknesses, Natural Nails can continue to build upon their strengths and provide an even better customer experience.
Best TL Reviews
Michelle is the best of the best! My go to will forever be Michelle, it's been two years now and she never fails to disappoint. Do not hesitate to visit Natural Nails in Cutler Bay! The staff is very attentive and nice. I moved further away and I do not mind the drive as long as Michelle continues doing my nails.
Natural Nails never fails me!!! I have been a customer for 24 years now. I have been going to Michelle since the flea market days. I’m so happy she has her own shop! It’s quiet and the aesthetic are pleasing. They treat me like family. Michelle lays acrylic so neat. There’s very little need for filing. They do get busy, but u can always call and make an appointment. The pedicure team is the best. They share most of the same techniques. Always making my feet look brand new.
Awesome family..we call them Cuz (Cousins) they are like family to me & my family.....we all go there & alot of our other friends..very caring & sweet family....they all are Great...Loving Atmosphere very professional & clean...if unhappy they take care of it...,anything...they'll fix it...& u will leave with a smile.
Ask for Michelle.. the best at natural nails which last and great at designs
They work so Beautiful, it's easy to get appointments
Went in to get my nails done because it was my birthday & I wanted them in a specific design, usually when I asked a nail tech how much a design gone cost they’re able to give me an price no hesitation , but noooo not them first red flag !! He insisted I sat down in a middle of doing my nails I’m constantly asking him how much my nails are going to be he’s ignoring me , or changing the subject.. at this point I’m aggravated because I didn’t even get my feet done these people charge me $95 for a full gel set with some rimestones & When I checked my card they literally took $97.85 off my card!! I will never go here again I never paid that much for nails I had design better than this with a pedicure included for $75 to $80 the most
I just found out what I was being charged for when I paid $140 for nails and toes for me and my sister. If you have gel nails they will charge you to put it on and to take it off so that's $20 just for putting on polish. Then if you have a $25 pedicure it ends up being $45 because if you have on gel polish they're charging you an extra $20. Now if you want a full set which is $35 they will charge you $20 to take off the old gel polish and to put on new gel polish. My refill was $25 and because they took off the gel polish and put on new gel polish for a refill I paid $40 so. Then the pedicure is got a $5 tip because of course I had not had a pedicure in a while and I needed some serious help. $3 tip to the manicures only because he filed a hole in my finger the last time I saw him and I took him $5 so he did not deserve anything extra on this trip but I have learned to bring my own polish know that I'm going to be charged $5 to remove the gel polish and I won't use gel polish ever again I will just continue to use Sally's hard as nails top coat on my nails to keep my polish from fading.
This place was wonderful! I got my acrylics done with Michelle because of all the great reviews I read about her and I am very excited to say that the reviews don't lie. Michelle is super friendly and did a great job filing and getting the shape of my nails perfect! I'm definitely going back!!
Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | Closed |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 08:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
How to go there
Location
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