Quick Facts About Natural Nails
Strengths:
1. Reasonably priced: Natural Nails offers affordable prices, which attracts customers who are conscious of their budget. This can be a significant advantage, especially for those who frequently get their nails done and are looking for a cost-effective option.
2. Excellent customer service: The nail salon is praised for its friendly and caring staff. They are willing to go the extra mile, such as working beyond closing hours, to accommodate their customers' needs and ensure their satisfaction. This level of service can make customers feel valued and appreciated.
3. Speedy service: Some customers appreciate the quick and efficient service at Natural Nails. For individuals who lead busy lives and are short on time, expedited service can be a major benefit. This is especially highlighted in a comment stating that Liann delivers "excellent, speedy, flawless service."
4. Expertise in specialized services: Natural Nails appears to excel in certain areas, such as pedicures for ingrown nails. This expertise can attract customers who have specific nail care needs or concerns and are seeking professional assistance in addressing them. The positive feedback regarding pedicures suggests that the staff is knowledgeable and capable of providing effective solutions.
5. Clean and sanitary environment: The salon is commended for its cleanliness and overall hygiene. Maintaining a sanitary environment is crucial in a nail salon, as it promotes the health and safety of both customers and staff. A clean salon is likely to attract customers who prioritize hygiene and want a comfortable and safe experience.
Weaknesses:
1. Inconsistent quality: While some customers have had positive experiences, others have expressed dissatisfaction with the quality of service. Complaints include rushed appointments, poor attention to detail, and mistakes such as leaving polish on cuticles or off the sides of nails. Inconsistent quality can undermine the salon's reputation and potentially deter potential customers.
2. Negative experiences with other services: Several negative comments revolve around non-nail-related services, such as eyebrow waxing. Customers have reported instances of painful and unsatisfactory eyebrow waxing experiences, including uneven shaping and excessive hair removal. These negative experiences with non-nail services may raise concerns about the overall competence and expertise of the salon.
3. One-time incident of infection: While accidents can happen at any salon, one customer reported developing an infection after a pedicure at Natural Nails. Although this may be an isolated incident, it can raise doubts about the salon's sanitation practices and infection control protocols. Any issues related to infections or health concerns should be taken seriously by the salon and promptly addressed to maintain customer trust and safety.
4. Lack of follow-up or corrective actions: In some instances where customers experienced issues, such as eyebrow waxing gone wrong or infections, there is no mention of the salon actively attempting to rectify the situation. Providing corrective measures, refunds, or complimentary services can help salvage a negative experience and show the salon's commitment to customer satisfaction. The absence of any remedial action may leave customers feeling unheard and dissatisfied.
5. Mixed reviews about overall experience: While there are positive comments praising the salon's professionalism, cleanliness, and friendliness, there are also negative comments expressing disappointment and dissatisfaction. The mixed reviews indicate that the salon's performance can be inconsistent and that some individuals may have varying experiences depending on the specific staff member serving them. Consistency is vital in building a strong and positive reputation in the beauty industry.
In conclusion, Natural Nails has strengths in its affordability, excellent customer service, expertise in specialized services, speedy service, and a clean environment. However, there are weaknesses, including inconsistent quality, negative experiences with non-nail services, one-time infections, lack of follow-up or corrective actions, and mixed overall reviews. Addressing these weaknesses by focusing on consistent quality, improving non-nail services, implementing robust infection control protocols, and actively addressing customer concerns can help Natural Nails maintain and enhance its reputation in the industry.
Best TL Reviews
I’m so happy I came to Natural Nails!
They’re very reasonably priced, SO SWEET and even stayed 30 min after close to finish my nails! They truly care about their customers and want them to be happy when they leave. If you’re needing a new nail salon where they truly value you and your business, go see them!
They were friendly, but did not take their time on my nails and they look awful. I was left 4 times so they could start on other people's nails who came in after me. They went way too fast while doing my gel polish. The polish is over top of my cuticles, and also off the sides making my nails stick to my skin.
I have been going to Natural Nails for over 20 years. I enjoy getting my nails done, but I want to get in and out. Liann delivers excellent, speedy, flawless service. She takes pride in her business as a manicurist.
2022 update: went by in a pinch for eyebrow waxing. Shape was good, but she overplucked one area (nothing a pencil can't mask) and left a lot of tweezing to be done at home. Wouldn't go back. Pics are from 02/2022.
2020:
This used to be on my top 3 of my favorite nail salons. Leanne and Michael are nice people. They have some of the best pedicures, especially for difficult ingrowns (which I get often.) However, I did get an infection after they went too fast and cut my toe during a pedicure. Gave me an excruciating blood blister beside my nail and it took months to fully get rid of it. That being said, accidents happen and can happen anywhere at any salon. I just haven't gone back since then.
Absolutely the best. I have been looking for a place to go all the time I have been to a lot finally found one I really like. Very clean, very nice & does a really good job. Definitely recommend!
I went in to get my acrylics removed after I tried doing so on my own, which resulted with my failing to get them off and break part of my nail off. Tina did a fantastic job at painlessly removing them, patching up my broken nail, and giving me a manicure all while providing good conversation. Love her and Natural Nails.
I absolutely LOVE this place. This is my go-to. They’re very professional and never disappoint me. Leanne and Michael are very nice people and always puts a smile on my face❤️❤️
I wish I could have gave it a 0!!! I got my eyebrows waxed here today and left in tears!!!! Not only did she rip off almost my entire eyebrow but she also left the other one thick as it was. They look nothing alike and no hope for fixing them as the one is so thing you can barely see the eyebrow itsself!!! I have never had such a bad experience with getting my eyebrows waxed. Do not recommend!! She rushed thru them and didn't even wipe the wax off my face.
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Natural Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
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